PLeblond

Having owned businesses, when using the services of said business, I can assure you that I was looking at every aspect of service, product, atmosphere, etc. to a critical level that surpassed those of any customer. (Perfection is not attainable, but if we chase perfection we can catch excellence.- V Lombardi). Now running an airline must be completely nuts. I was pulling my hair out trying to manage 100 employees, I can only imagine 12,000.

In this forum, I have been called an idiot, ignorant, clueless, and said "your head so far up your butt that its come back out through your mouth and you've become a human klein bottle."- and these are the nice ones, so PC and convivial are not always a forte around here.

My point here is that people are accusing AC management of not being aware of the realities of flying and using less than polite words when doing so. Now, when Ben replies that he and many AC higher ups fly regularly, with a statement that is probably true, he gets lambasted for being 'flippant' (a term I don't believe was accurate).

I am certain that most AC up-er persons are observing everything when they fly, and using all the real world observations to analyse and (internally) brainstorm. If you think otherwise, then please ask yourselves why the Ben's and Andrew are even here.

Edit: In addition, I really don't understand the hypocritical one-sided poo-slinging of some people here. People who say obnoxious, vengeful and accusatory things, but when the reply is not 100% politically correct (but miles from anything resembling inflammatory or accusatory) they accuse AC of not caring for its customers. If you can throw it, please sit there and take it. But hiding behind the "I'm a customer and you're the company, so I can say whatever I like but you can't talk to me like that!" attitude is infantile.

BlondeBomber

. . . . . . SNAPPPPPPPPP!!!!!!!! . . . .

time to close this thread I bet--boy this woke me up this morning

NoahVail

Read: “The Taming of the Troll” - Canadian Business, November 2014, Volume 87, Issue 13, Page 14 (

(CB gets a 'fail' for not being available for online references, as they have outsourced to Next Issue, but that's a for a different forum.)

Ben Lipsey

I don't disagree with your logic here, but I would say that if you design the product you are probably more attuned to how it should be delivered so your eye is probably more discerning. If I design the KitKat wrapper I will probably notice something out of place before a customer would.

What I meant was that we are constantly introducing new products and services. Take rouge or the 777 HD as two examples, as they seem to be the most contentious on here. From the negative feedback we get on here, you'd think we had no idea what we were doing and that there was no way we'd even survive, much less make money. We were told that all our loyal customers would never fly us again and that it was the most boneheaded move we'd ever made because and we'd go bankrupt so fast we wouldn't know what hit us.

Would it surprise you to learn that the opposite is in fact true?

My point is that people on here will tend to get very emotional, and so we've learned to take the reports here with a grain of sand. When I said that I only noticed one or two 'real' reports of customers being impacted, I didn't mean to imply that there weren't others who weren't speaking up. What I meant was that, as usual, this board was filled with more smoke than fire. We run/are running extensive type trials on the new policy and are observing. Not all of us wear uniforms, so you may not know that we are employees rather than gate lice, but we are watching. We get reports. We analyse the data, and if we see it is causing too much customer inconvenience, please trust me when I say we will change it. Not to say that 'some' is too much - as you'll see in the thread, it would appear there has been abuse in the past and these customers will certainly be inconvenienced; there will inevitably be growing pains, but we are hoping they are just temporary. Time will tell.

Badenoch

It's just people with a disproportionate and sadly flawed sense of how important they are to the company. Air Canada flies millions of people each year but only THEY are the important ones in their own little minds. These are the same people with an over-developed sense of entitlement who don't give a damn about anyone else around them. Of course their carry-on is too big and they become enraged when the airline calls them on it.

I'm just surprised one of them hasn't said to the AC reps "I pay YOUR salary!!!!" It's what the entitled do.

superangrypenguin

+1. Especially in the mud slinging part.

superangrypenguin

I used to have a lot of respect for super elites, usually letting them butt in line. Now I don't. I have respect for certain super elites after seeing how some behave here with their sense of entitlement. I wonder if its making up for other biological size differences sometimes. Then there are some former super elites which are even worse. Either way, bleh

Ben Lipsey

Thank you, thank is exactly how I meant it. I didn't mean for it to come across as flippant, but it would appear anything I say has that effect to some people on here.

airbus320

Time to close this thread.

superangrypenguin

To some, yes, but not to all.

tcook052

I've measured this thread and found it grossly beyond the confines of allowable size for proper debate and after a number of post deletions am closing it. The inability of some to engage in a reasoned, respectful discourse has unfortunately derailed this thread to the detriment of all. Please note that as per FT Rules those unable to play nicely with others may find themselves unable to play at all.

tcook052
Air Canada Forum Moderator