AC Presence on FT
May 19, 2014, 4:00 pm
#511
Join Date: Jan 2002
Location: YYZ
Posts: 1,146
I'm lucky to work with some of the best and most professional people in the industry. Most of us love what we do and strive to offer our customers the highest levels of service. If you ever come across any of our staff or third party representatives that fail to live up to our brand promise please PM me the details and I'll ensure the issue gets addressed.
That’s important for addressing the brand’s biggest challenge here at home. JWT’s research found 81 per cent of domestic business travellers prefer to fly the airline, but said it lacked a “human” side – ranking below WestJet and Porter for people who thought “the airline is genuinely interested in me.” Air Canada’s brand identity is strong, but needs softening so consumers can feel closer to it, according to the research.
May 19, 2014, 4:02 pm
#512
Join Date: May 2012
Location: Toronto
Programs: AC*SE100K 1MM, Little Lebowski Urban Achiever
Posts: 735
- For ex-USA, will we see mobile BP once AC can issue TSA compliant digitally signed mobile BP?
- Can AC work to improve its Passbook BP on iOS so that it dynamically updates with gate changes, seat number changes, and boarding/departure time changes? (UA's Passbook BPs do this).
May 19, 2014, 4:02 pm
#513
Join Date: May 2005
Programs: AC - SE, SPG - Platinum, HGP - Diamond
Posts: 369
Not really. AC is the ticketing carrier and in many cases is ticketing on behalf of other carriers (in whole or in part). AP's relationship is with AC and AC's relationship is with rest of star alliance. Nothing to say that AC is charged YQ by the operating carriers and passes this cost to AP.
May 19, 2014, 4:07 pm
#515
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
I don't think Aeroplan has any kind of relationship with the "operating carrier." They buy their tickets from AC, period.
And I am sure quite cheap too, since they sell miles at around 0.8 cents. So a Y ticket to Europe, $480. You seriously expect AC to sell them many tickets at that price?
Plus, given the tons of miles they sell to CCs and the likes, surely they need to buy quite a few tickets.
And I am sure quite cheap too, since they sell miles at around 0.8 cents. So a Y ticket to Europe, $480. You seriously expect AC to sell them many tickets at that price?
Plus, given the tons of miles they sell to CCs and the likes, surely they need to buy quite a few tickets.
"Through its long-term relationship with Aimia Canada Inc. (formerly Aeroplan Canada Inc. and referred to as “Aeroplan” in this MD&A), Air Canada’s loyalty program provider, Air Canada is able to build customer loyalty by offering those customers who are Aeroplan® members the opportunity to earn Aeroplan® Miles when they fly with Air Canada and with the 27 other Star Alliance® member airlines. Aeroplan is also Air Canada’s single largest customer.
(Bolding mine).
May 19, 2014, 4:37 pm
#516
Join Date: Dec 2003
Location: PEI, Canada (YYG)
Programs: AC E50K (MM), BA Gold, Marriott Platinum (Lifetime), National Exec
Posts: 277
I think Entropy hit the mark for me - if AC wants to offer a chipper new brand with high-density, discount airline style seating (think Easyjet, Ryanair and that ilk in Europe), then so be it. But don't then turnaround and charge full pop for the seats. Cynically, at that point, it becomes nothing more than an exercise in saving operating costs because you are able to pay your in-flight personnel less.
May 19, 2014, 5:09 pm
#519
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
May 19, 2014, 6:05 pm
#520
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
I mean, really.
How can you do a mega-brand-relaunch as with the arrival of the 787, and have Rouge as a strategy at the same time?
Confusing.
Last edited by InTheAirGuy; May 21, 2014 at 10:11 am
May 19, 2014, 6:36 pm
#521
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I have a few questions of my own:-
1. Why does Air Canada not offer boarding music? I know the IFE system gives the option to play boarding music - why not use it? Boarding music not only makes the ambiance feel more sophisticated, but it will allow Air Canada to showcase Canada's emerging artists to the world. I am sure emerging artists will be more than happy to waive the royalties for a year - so really boarding music could be offered at no cost. In fact, the boarding music can be done as an annual competition or quarterly competition, and featured in an Air Canada album, downloadable on iTunes for a small cost, and show cased on the enRoute magazine. This would be similar to Air France who promotes their music. (see https://www.airfrance.fr/common/imag...mbiance_af.pdf )
1. Why does Air Canada not offer boarding music? I know the IFE system gives the option to play boarding music - why not use it? Boarding music not only makes the ambiance feel more sophisticated, but it will allow Air Canada to showcase Canada's emerging artists to the world. I am sure emerging artists will be more than happy to waive the royalties for a year - so really boarding music could be offered at no cost. In fact, the boarding music can be done as an annual competition or quarterly competition, and featured in an Air Canada album, downloadable on iTunes for a small cost, and show cased on the enRoute magazine. This would be similar to Air France who promotes their music. (see https://www.airfrance.fr/common/imag...mbiance_af.pdf )
May 19, 2014, 8:02 pm
#522
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Bolding mine.
Will not happen in the near future.
One of the several SE I know who do transpacific who moved over to Delta because UA would not Status Match & Delta is giving AC SE status match to Diamond pointed out to me today.
Delta effective March 2014 now allows their MD to upgrade from any published fare except E to J . Before March 2014 the lowest was M Class.
Now 2 of the 3 major US carriers are allowing their top tier FF to upgrade from the lowest published fare system wide. AA & DL.
From what I am hearing from AC SEs who have moved their International Travel to Delta , DL NA both Soft & Hard product is comparable if not better than AC. AC 77L are showing their age as one pointed out to me.
If you fly QF now, than you seem to be happy to transit through NA.
You may want to look @ Delta as an option.
SYD-LAX they fly 777 lie flat bed newer than AC & ample single seats.
LAX-JFK they fly 767 with lie flat beds with single seats.
Most important YYZ-JFK-LAX-SYD RT runs between $2100-2300.00 & upgradeable @ time of ticketing subject to upgrade space being available. AC is $4000+ for lowest flex V.
Another important detail Canadians are exempt from minimum spend with Delta.
Will not happen in the near future.
One of the several SE I know who do transpacific who moved over to Delta because UA would not Status Match & Delta is giving AC SE status match to Diamond pointed out to me today.
Delta effective March 2014 now allows their MD to upgrade from any published fare except E to J . Before March 2014 the lowest was M Class.
Now 2 of the 3 major US carriers are allowing their top tier FF to upgrade from the lowest published fare system wide. AA & DL.
From what I am hearing from AC SEs who have moved their International Travel to Delta , DL NA both Soft & Hard product is comparable if not better than AC. AC 77L are showing their age as one pointed out to me.
If you fly QF now, than you seem to be happy to transit through NA.
You may want to look @ Delta as an option.
SYD-LAX they fly 777 lie flat bed newer than AC & ample single seats.
LAX-JFK they fly 767 with lie flat beds with single seats.
Most important YYZ-JFK-LAX-SYD RT runs between $2100-2300.00 & upgradeable @ time of ticketing subject to upgrade space being available. AC is $4000+ for lowest flex V.
Another important detail Canadians are exempt from minimum spend with Delta.
May 19, 2014, 8:09 pm
#523
Join Date: Apr 2010
Location: BR & CA
Programs: None no more
Posts: 186
AC 98 & 99
Hope you see this Ben Smith and are able to comment.
Any plans to switch this to Rouge?
Have bought two business class trips for 2015 so far, would be a customer for more if the route remains with lie-flat J.
Also, would love to see a Latitude S. America flight pass.
Any plans to switch this to Rouge?
Have bought two business class trips for 2015 so far, would be a customer for more if the route remains with lie-flat J.
Also, would love to see a Latitude S. America flight pass.
Last edited by zackery149; May 19, 2014 at 8:15 pm
May 19, 2014, 8:18 pm
#524
Join Date: Nov 2013
Posts: 492
For YYZ luggage claims (domestic), are there anything being done about the slowness of getting luggage on to the baggage claim area? it's one of the worst airports for luggage claims and one reason why I hate checking luggage to YYZ
Also at least in YYC there is a countdown timer estimating the time it will take for luggage to arrive. Can that be implemented in YYZ?
Also at least in YYC there is a countdown timer estimating the time it will take for luggage to arrive. Can that be implemented in YYZ?
May 19, 2014, 8:49 pm
#525
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,918
Okay, Bens...my turn for a Q.
Having been demoted from a full fledged Elite a few years ago to a mere 35% Elite today for more or less the same amount of traveling, the message received and understood by many of us is that in AC's estimation we were overvalued and needed to be reset. The question is, are we done now, or is the intent to offload us completely?
Supplemental question: I'm pretty much done as an AC loyalist. I have no idea how many other demoted Es are in the same situation. Does it matter to AC? Can I expect any kind of olive branch to get me back?
Thanks.
Having been demoted from a full fledged Elite a few years ago to a mere 35% Elite today for more or less the same amount of traveling, the message received and understood by many of us is that in AC's estimation we were overvalued and needed to be reset. The question is, are we done now, or is the intent to offload us completely?
Supplemental question: I'm pretty much done as an AC loyalist. I have no idea how many other demoted Es are in the same situation. Does it matter to AC? Can I expect any kind of olive branch to get me back?
Thanks.