Jan 5, 2024, 7:37 am
Last edit by: WoodlandCreature
Who is eligible for Air Canada’s Concierge service?
- Super Elite, 24/7, via phone or email.
- Those booked into Signature Class, "at the airport".
- More details here: https://www.aircanada.com/ca/en/aco/...-services.html
In which cities are Concierge services available?
- For a no-longer up-to-date list, check the link above.
How do I contact a Concierge?
- Remotely:
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- There are per-airport email aliases as well, unpublished, but following an obvious pattern if you interact with them.
- For Others: You don't.
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- At the airport:
- They are wearing black AC uniforms.
- The following Canadian airports are known to have accessible, landside, offices, all relatively nearby the check in desks: YVR, YYC, YYZ, YOW, YUL
- Others: Good luck. Priority check in agent, or MLL agents, may be able to trigger one to materialize.
What exactly can/does the AC concierge do?
Nov 5, 2017, 3:40 pm
#481
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
Nov 5, 2017, 3:42 pm
#482
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Fair enough. I was (perhaps selfishly) just focusing on the SEs. My suspicion is -- given the relatively recent policy change -- non-SE J customers probably have limited awareness of concierge service.
Nov 5, 2017, 7:24 pm
#485
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Nov 6, 2017, 2:13 pm
#487
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,428
My first ever experience with two AC concierge agents at TPE. As I approached the counter they asked me if I was Mr Acfly. There are 3 Concierge stationed in TPE. One escorted me to security and another one escorted past security to the lounge in TPE.
It wasn’t particularly useful as I could have walked through myself, and it wasn’t as if they granted priority immigration.
It wasn’t particularly useful as I could have walked through myself, and it wasn’t as if they granted priority immigration.
Seems to me that the concierges in general are getting more proactive. Had another concierge at YVR meet me and take me in a cart to US security/customs as the connection was tight. I had not asked for assistance.
Nov 6, 2017, 2:24 pm
#488
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
During my recent departure ex-TPE it took me a good 30min to clear security and immigration which I was very unimpressed by. According to the staff there's no J/*G priority line.
Nov 6, 2017, 2:29 pm
#489
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,428
I assume the TPE concierges can't get you to the front of the security line / provide some form of fast-track security?
During my recent departure ex-TPE it took me a good 30min to clear security and immigration which I was very unimpressed by. According to the staff there's no J/*G priority line.
During my recent departure ex-TPE it took me a good 30min to clear security and immigration which I was very unimpressed by. According to the staff there's no J/*G priority line.
Just did a search and apparently there is a paid fast track service.
http://www.royalairportconcierge.com/taiwan
Last edited by vernonc; Nov 6, 2017 at 2:36 pm Reason: adding paid fast track url
Nov 6, 2017, 7:57 pm
#490
Join Date: Nov 2011
Location: YUL
Programs: AC SEMM, NEXUS
Posts: 858
I assume the TPE concierges can't get you to the front of the security line / provide some form of fast-track security?
During my recent departure ex-TPE it took me a good 30min to clear security and immigration which I was very unimpressed by. According to the staff there's no J/*G priority line.
During my recent departure ex-TPE it took me a good 30min to clear security and immigration which I was very unimpressed by. According to the staff there's no J/*G priority line.
However if you have an APEC card the concierge can take you thru the staff channel. When I was there two weeks ago I went from curb to lounge in less than 10 minutes thanks to that shortcut.
Easy online application for APEC if you already have NEXUS.
Nov 6, 2017, 8:00 pm
#491
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
Correct, there is no priority security.
However if you have an APEC card the concierge can take you thru the staff channel. When I was there two weeks ago I went from curb to lounge in less than 10 minutes thanks to that shortcut.
Easy online application for APEC if you already have NEXUS.
However if you have an APEC card the concierge can take you thru the staff channel. When I was there two weeks ago I went from curb to lounge in less than 10 minutes thanks to that shortcut.
Easy online application for APEC if you already have NEXUS.
Nov 6, 2017, 8:07 pm
#492
Join Date: Nov 2011
Location: YUL
Programs: AC SEMM, NEXUS
Posts: 858
Sure 
But it might still be worth a try to ask the concierge at check in for a fast track escort, even if one does not have the APEC card.
My business partner was traveling with me (and doesn't have APEC) and was still let thru. So YMMV.
But it might still be worth a try to ask the concierge at check in for a fast track escort, even if one does not have the APEC card.
My business partner was traveling with me (and doesn't have APEC) and was still let thru. So YMMV.
Nov 9, 2017, 9:28 pm
#493
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
Called today about an issue, and she had my profile and next flight on her screen without asking.
It's such basic tech, but it's so much better than "CAN I GET YOUR SUPER ELITE NUMBER PLEASE?"
It's such basic tech, but it's so much better than "CAN I GET YOUR SUPER ELITE NUMBER PLEASE?"
Nov 9, 2017, 9:39 pm
#494
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
From your phone number or after you tapped your number into some initial automated request?
Nov 9, 2017, 10:11 pm
#495
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
I never entered any number anywhere.
It's based on caller id.
As it damn well should be.
I first experienced this a couple years ago, but then not again until earlier this year. Now it's more common.
Though I still occasionally have them ask me for my name or such, so I'm not sure how it's implemented.