Originally Posted by canadiancow (Post 28308393)

I received a call from reservations that my flight YGK-YYZ tomorrow was cancelled.

This was within 24 hours, but I couldn't check in because I'm flying YYZ-YGK-YYZ-SFO tomorrow.

I called the concierge, she tried to oversell a later YGK-YYZ, couldn't, but offered me a VIA train for YGK-YYZ.

I'm waiting for a callback on that, so I don't have a conclusion to this story yet.

I'm a little disappointed that a flight cancellation within 24 hours doesn't trigger a concierge alert. The res agent was useless. "What do you want to do?" etc. I had to ask what my options were, which basically became "Monday". So this was not proactive on the part of the concierge team, but was proactive by AC.

I assume I'll get my UPX fare reimbursed.

Anyone know why 7257 on May 14 was cancelled though? Given how far out it was cancelled, I assume controllable, but what I ask for, and from whom, is going to depend on this. I'll ask when the phone rings, but the res agent didn't know (or wouldn't tell me).

Edit:
Concierge says it was due to runway construction.
I have a VIA package waiting for me in the concierge office, and I'm protected on 759 in case I don't make 739.

Originally Posted by canadiancow (Post 28308393)

I received a call from reservations that my flight YGK-YYZ tomorrow was cancelled.

This was within 24 hours, but I couldn't check in because I'm flying YYZ-YGK-YYZ-SFO tomorrow.

Edit:
Concierge says it was due to runway construction.
I have a VIA package waiting for me in the concierge office, and I'm protected on 759 in case I don't make 739.

Originally Posted by canadiancow (Post 28308596)

I'd really like to get back tomorrow night :p

And given my actual schedule tomorrow, the train isn't a big deal.

If there's a train delay, I'll be calling them though.

Originally Posted by jc94 (Post 28308858)

Isn't the flight, at short notice, several $$$ more than the train though?

Originally Posted by canadiancow (Post 28309339)

Not that I'm suggesting this gets them out of their obligations, but it was booked with IKK.

The actual monetary cost to me was pretty low.

Think they booked me J on the train?

Originally Posted by jc94 (Post 28310191)

Interesting question, I'd certainly hope so if you booked the main leg in J. I'm assuming YGK to YYZ is a J less Dash.

Of course, the flights like an hour, the train is 2.5 excluding the also J less (but comfortable) UPX.

Originally Posted by canadiancow (Post 28480272)

Sarah has been replaced with Jay at SFO.

They really go over the top here.

Originally Posted by Rundosrun (Post 28538059)

Earlier this past week I was massively delayed due to storms in the GTA on an inbound flight from YOW, connecting to an AC flight to Europe. I contacted the concierge and arrived with about 20min before the scheduled departure time of the connecting flight.

The concierge picked me up in a new executive BMW 7 series (they said AC bought 4 new ones for YYZ) and drove me to my international gate, brought me up the plane, gave me a small gift from BMW as a thank you, and I was the last to board before the door was closed. All-in-all very impressive service and perfectly flawless. The car was waiting with a driver and the trunk open as soon as I arrived.