How dare you try to get status! You must be a loser who has massive muffintop problems, according to the FOTSG experts here. ;) :p :D

Exactly, this is why having SE is invaluable. I've been saved by the concierge when I absolutely required their intervention. Some here may recall my story RDU story back in September 2005... the concierge came through like I'd had never ever expected.

SE is $0.20/mile. Don't EVER recommend that to ANYONE.

Good one. :p
Thanks for being "useless." :D

depends how many miles you fly.

Just had two very different (and in my experience, representative) concierge experiences.

TPE (typical outstation experience): Concierge greeted me by name at the gate upon arrival on AC11, escorted me through the transfer are, and walked me to the SQ lounge. Met me again at the departure gate for AC12 40 minutes later, handled my passport check, and walked me onboard. Nice gestures (which I appreciate), but certainly not super high utility.

YVR (typical hub experience): AC182 suffered a last minute mechanical delay, and departure was pushed from 13:55 first to 14:30 and then to 15:30. Upon the announcement of the second delay, I started walking to the departure gate of AC118 (scheduled to depart at 14:15) and started dialing the concierge line at the same time. While I was on the phone with the central concierge office in YYZ, I received a call from YVR concierge proactively putting me on AC118. Most other 182 passengers were not afforded this treatment (118 had quite a few empty seats but certainly not enough to re-accommodate everyone from 182).

I have a friend who flew SFO-YVR-NRT with me, and is now flying HND-YVR-SFO without me.

YVR-SFO could only be confirmed in Y (it was an Aeroplan ticket).

By email, I got him listed for J on his confirmed flight, and both J and Y on the earlier (but illegal connection, hence why it wasn't booked) flight.

These are things that should be automatic or possible to do online, but as long as they aren't, I appreciate not having to tell a FOTSG how to ask to be added to an onload list.

Update: he cleared J on the earlier flight, ran to the gate, and made it on. He was 3rd on the onload list for 0 seats on the later flight, so the only reason he is sitting in J (and getting home 5 hours early) is my concierge access.

Let me preface this by saying I don't normally like to contact concierge as I think they should be used for urgent, IRROP situations.

With that being said, I was trying to take advantage of the YYZ Travel Alert for tomorrow and change my routing YYZ-Europe to YYZ-YYC-Europe. Primary objective is via YYC gets me cross the 260K eUp threshold and beat the impending delays due to snow in the afternoon. I call Reservations, state I want to change my flight to go via YYC due to the travel alert. Reservations says "no" because fare details only allow via YOW/YUL. Don't really believe it because I consider it IRROP but anyway...hang up and the call Concierge.

Guess what Concierge was able to do no questions asked (and actually exceeded my expectations).

I find that the concierge can and will break many logical routing rules if you give them a "reason". And I put that in quotes for a reason.

As for contacting the concierge, my general advice is tio phone for "urgent IRROP situations", and use email for everything else. Then I don't feel bad :p

A fellow FTer AC 2MMer lost their valuable headsets on a Canada Line train. It was returned to the concierge at YVR. I flew there to retrieve it from the YVR Concierge box office next to domestic/international J check-in, signed the lost and found log, and went on my merry way.

This was not IRROPs. Was this action unacceptable too?

YVRtoYYZ did not say it was unacceptable. Only that s/he does not use them for any other purpose.

Well, s/he did opine that it to be used for IRROPs only. That's what I'm inquiring about.

(bolding mine)

Fair enough. Some of us, though, have a different opinion. I find the Concierge to be extremely helpful in many different types of situations.

Oops, this double posted. Can I blame it on the Gogo Wifi?