Alas. With a 75min connection something is always likely to go amiss.

Thanks for confirming though!

Stupid question from a fresh SE.

75 minute connection in FRA. Normally doesn't stress me out because I know the airport and there's always another flight to where I'm going. This time however, there aren't many options AND it is critical that I make it to my scheduled meeting on time which means I CANNOT miss this connection. It would only take a small delay out of YYC to really screw me.

SO

Am I allowed to request that a concierge meet me when I de-plane to help me make my connection faster?

Yes, even for connecting flights that aren't AC metal, but YMMV.

I've had such assistance at LHR and they were of great help. I also made such a request at FRA but was denied by the concierge - granted it was big time AC IRROPs at FRA that day, but I forgot the specific details...

I've had numerous concierges walk me to connections, but they have never made anything faster.

If you know where you're going, do it yourself.

Yes. I've done this when needed, including in FRA. They can't let you bypass customs, but with AC agent accompanying you there are fewer glares when they usher you to the front of the line (if it's really necessary and you're bold enough to ask).

Much depends where you're flying from. If you get to park at a gate, fantastic. If they park you on the tarmac and bus you in, it adds 20 minutes.

Two other pieces of advice:

1. The big problem for me is always the customs clearance at B gates. If you see chaos at the top of the escalator, there's another option. Facing the customs counters, to the right of the e-kiosks you'll see a long hallway. Take that hallway and it leads to another queue. There are far fewer agents, but far fewer travellers also. I believe it's the for passengers coming from other terminals.

2. I've heard about, but never tried, this "gate-to-gate" service at FRA: https://www.frankfurt-airport.com/en...e-service.html. If things are as important as you say they are, the price seems reasonable. Let us know if you try it.

Thanks for the input all.

I'm familiar with FRA and if we don't have to use the bus I'll likely be fine - but we probably will.

I'll just roll the dice. Fair point that the concierge isn't going to speed anything up and I will run faster without company.

Likewise, but in her heels the concierge could not run as fast as I could, and she slowed me down.

Oooh, thanks for this tip. Last connection via FRA, the concierge met at the gate and told me connecting gate, and asked if I knew the way. I said yes, and that I was fine. Got to Customs only to see a huge crowd (more than what I'd ever come across) and more people joining the crowd by the second. (I wish the concierge had alerted me to the Customs chaos and I might have asked for assistance.) It took more than an hour to get through to Customs, and I had to hustle to make my connection (had 1:45 connection time). Will definitely explore this long hallway next time!

Sometimes the difference in making it and not making it really is minutes, [MENTION=893657]WaytoomuchEurope[/MENTION], so ask for the help. The flight crew might have 10 or 15 minutes of messing around to do with the A/C still at the gate, and a call ahead would keep the GA from closing the flight.

I have tried the gate to gate service and it is great - when you can actually get a confirmation. The last time I tried was totally shambolic and they not only failed to deliver the service, they also charged me any way (CC company resolved this). So much for German efficiency.

Last year I was flying YYZ-FRA-AMS and the flight to FRA was delayed before we left and pressured the connection. I asked at the concierge office to have someone meet me to help. Upon landing there was a concierge there helped 3 of us SEs with connections (all travelling separately), we went to one customs line that was very long, she walked us to another shorter one - then took us through a priority security line (not sure if could have anyways) and got me to the gate in time. This was nice as FRA can be a confusing madhouse I find.

On the FRA gate-to-gate service, tried to book once, saw a credit card charge but apparently it wasn't totally confirmed and was a cluster when I landed that involved a few calls to sort out and to summon them. Another time I tried to book but they were too busy.

Last time we arrived late at FRA, we managed to make it to our next gate before it closed. Only to be told we had been offloaded and if we wanted back on that flight, there would be no business class meal for us... To add insult to injury, our next leg, one of these booked by AC in Y on a P ticket but upgraded using AE miles, disappeared in the rebooking process. Took me two hours on the phone until the issue got fixed.