I know a Concierge in YVR was a new hire to Air Canada but was a very senior FA with Jazz, great person! dealt with me on an YVR-HNL flight

Amazing concierge experience yesterday:

- Flying CDG-YUL - emailed them in flight to see if they could move a friend traveling with me to the same YUL-YYZ flight. Done in minutes, bag moved, told us a concierge would meet us with new BP.
- CDG flight was an hour delayed, making our connection tight - got VIP service from the plane, through customs, to the other side. 16 minutes total.
- I sat down on the YUL-YYZ flight, and realized I didn't have my Nexus card, but remembered seeing it when I was getting ready to deplane the CDG flight. Emailed the concierge email again, and got a call 30 seconds later. Melanie, the super concierge, was on her way back to my plane already. 3 minutes later, I got a call that she had the card, and was headed back to my new plane. She arrived, handed me the card, they closed the doors and off we went.

Her efforts (and hustle) was a life saver with 3 weeks of back to back travel coming up, can't thank her (and the folks on the email and calls) enough.

T.

Happy to hear all worked out for you. ^

Was the "VIP" service just a figure of speech, or was it the same VIP service that VIPs get? (or do you think all SEs would've received the same?)

Figure of speech... but felt very over top in terms of service level. Great experience.

That's great!
I'm sure your friend now thinks you get this type of treatment for EVERY flight. :D :p

Just catching up on this thread - I had a couple of interactions with concierge in YWG, yesterday and today, and have to add my two cents that they are excellent there!

TIL how iPhones/iMessage works.

On Friday, I hadn't arrived at the gate by the time zone 2 was done boarding, so the concierge texted me to let me know they were boarding.

Tonight, a few minutes ago, they apparently clicked the "like" button on that message. But I don't use iOS/iMessage, so it sent me a text.

Yes. "Liked", and then the message in quotes.

While I think this is a really stupid implementation of iMessage, I also think they should be a bit more careful with tapping around their chats. I freaked out for a bit, thinking I had a flight tonight that I'd forgotten about.

Hmmm
 

email last week, 4 SE100k and 1 SE 1MM all in paid J.
"arriving from delayed CMN, and we on two different connections to YVR, could a concierge assist at arrival in making a now 40min CXN plus try and clear/SDC the others in our party for this same earlier flight?"

their reply once we landed "we will not meet you, please be aware our office is outside of security by checkin desk we can best assist you there".

(we RAN like the wind, arrived at concierge 31min before our connection -- 1 minute before the flight closed and remaining J seats would have gone to waitlisted eups/employees. Scored them as SDC only because we ran.)

your assumptions are correct :)

We forwarded names, flight # and Aeroplan #s (which was all that OLCI needed). When we arrived at YUL concierge they definitely knew who we were and where we were headed.

We saved AC tens of dollars because as a result we did not use the YUL MLL.

SDC to the earlier YUL-YVR enabled me to make the earlier YVR-YYZ :)

Was booked AC607, 7665, YHZ-YYZ-DFW, starting at o-dark-hundred. The E90 apparently had a rough night on George Street and was waiting for a part to be flown in, delaying it's return from the rock and my departure to the center of the universe, and thus missing my connection.

The auto-rebooking tool helpful rebooked me to DFW via YUL with a leisurely 24 hour CX in Toronto. No bueno.

An email to the central office before I left the house gave a coupe of options. The GA at YHZ offered up the same as she had just booked another couple (to DFW, even), through BOS onto AA.

Concierge calls me as I'm watching a fancy coffee maker reboot, and offers up AC609, leaving in an hour at what would have been a far more civilized time to begin with, and making the original CX, though in J as the robot gave away stowage. I reluctantly accept.

After a bit of a delay arriving at YVR, plus e-mail informing we got rebooked on a later flight, concierge was waiting for us at the door. Picked us up again past immigration and escorted to the gate for our original connection.

I saw this discussion up-thread a bit, and wanted to follow up as I have an Aeroplan reward flight SYD-YVR-EWR in J all the way through. In the event that there are IRROPS or a significant delay that would impact my connecting flight, would I be entitled to AC concierge assistance in Sydney? Or would I be limited to whatever the ticketing agent can do in SYD or the lounge agent in YVR?

From the earlier conversations there seemed to be a suggestion that anyone traveling in J on AC would have access to concierge services. However, currently, the AC Signature Class website describes eligibility for concierge access in the following terms: "Air Canada Signature Class customers on an Air Canada-operated flight originally booked and ticketed in the following classes are eligible for select Concierge services: J, C, D, Z and P."

If I'm reading this correctly, fare class "I" Aeroplan Rewards would be excluded and only paid J customers would be eligible for concierge assistance.

Is this correct? Thanks for your thoughts!

Yeah, they clarified it. Paid J and SEs are entitled. You won't be.

That being said, a simple rebooking can be handled by any competent agent.