The Air Canada Stopover Hotel Program [likely terminated as of early 2022]
Jan 8, 2019, 6:36 am
#151
Join Date: Aug 2012
Location: Brussels
Programs: LH Senator
Posts: 47
Flying in 2 weeks via Toronto - Sheraton at terminal 3 was one of 8 options I had ( for 50$ fee, still worth it I think), some hotels were for free - but Im flying in Business
On return in economy - hotels from 49$, Sheraton for 210 $ (all Canadian $ of course)
Just in case if it could be useful for someone.
On return in economy - hotels from 49$, Sheraton for 210 $ (all Canadian $ of course)
Just in case if it could be useful for someone.
Jan 9, 2019, 7:28 am
#153
Join Date: Aug 2012
Location: Brussels
Programs: LH Senator
Posts: 47
https://www.aircanada.com/fr/en/aco/.../stopover.html
Jan 9, 2019, 7:33 am
#154
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Two domestics in the same direction implies that one of them can only be considered at most a 4 hour (domestic) connection... and the stopover program is for longer than 6 hours... so not sure how this would work?
Jan 9, 2019, 7:40 am
#155
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Domestic connections can be up to 24h if they're part of an int'l itinerary.
Jan 9, 2019, 7:44 am
#156
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Feb 21, 2019, 7:24 am
#157
Join Date: Feb 2013
Location: PHL
Programs: NEXUS, UA Club
Posts: 641
Question about Sheraton Gateway YYZ as part of AC stopover program
This is my first experience using the AC stopover program, and I was hoping someone with experience can help me. I have a booking at the YYZ Sheraton Gateway terminal 3 as part of a connection through YYZ to FCO. I received a voucher from ACV which I am supposed to give to the hotel. On the voucher, it shows check in on one day with a check out the following day, however I am using the room as a day room (with an 11AM arrival and 9PM departure from YYZ). When I called the Sheraton, they said their check in is at 3PM and they couldn’t locate my reservation and then disconnected me. I assume the reservation just didn’t show on their system yet, but with a voucher to present them from ACV, I should be fine. My question is has anyone had luck using this hotel as a stopover room rather than a traditional check in at 3PM, check out the next day room? I had assumed that being part of YYZ they would encounter this frequently, however, whoever answered the phone seemed totally clueless about that. Thanks for your help!
Feb 21, 2019, 11:01 am
#159
Join Date: Feb 2013
Location: PHL
Programs: NEXUS, UA Club
Posts: 641
I was finally able to get some help from Sheraton reservations. They were able to look up the reservation for me and gave me their reservation number so now I can pull it up on their website. I called the hotel back with the reservation number and spoke to someone else, and she said that checking in early should be no problem, so hopefully I am all set!
Feb 21, 2019, 12:24 pm
#160
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
This is my first experience using the AC stopover program, and I was hoping someone with experience can help me. I have a booking at the YYZ Sheraton Gateway terminal 3 as part of a connection through YYZ to FCO. I received a voucher from ACV which I am supposed to give to the hotel. On the voucher, it shows check in on one day with a check out the following day, however I am using the room as a day room (with an 11AM arrival and 9PM departure from YYZ). When I called the Sheraton, they said their check in is at 3PM and they couldn’t locate my reservation and then disconnected me. I assume the reservation just didn’t show on their system yet, but with a voucher to present them from ACV, I should be fine. My question is has anyone had luck using this hotel as a stopover room rather than a traditional check in at 3PM, check out the next day room? I had assumed that being part of YYZ they would encounter this frequently, however, whoever answered the phone seemed totally clueless about that. Thanks for your help!
Feb 21, 2019, 2:03 pm
#161
Join Date: May 2012
Posts: 492
I had a similar issue once. I arrived around 6am and departed around 5pm. When I got to the hotel, they said I was lucky they had space, as normally they wouldn't let me in until around 3pm. The stopover hotel program doesn't do a great job of these daytime connections, but it usually works out.
Feb 23, 2019, 3:59 am
#162
Join Date: Mar 2007
Location: YYC
Programs: AC*SE100K
Posts: 243
It usually works out timewise but I found on one occasion nobody knew anything about me when I arrived even though I had a voucher. I now always call the hotel in advance to make sure that I actually have a reservation. And make sure I have the actual voucher with me when I arrive. On the other hand I’ve also been given rooms in Vancouver which nobody in their right mind would stay in.
When should I expect the voucher?
Feb 23, 2019, 4:50 am
#163
Join Date: May 2012
Posts: 492
I have received a confirmation immediately and then the voucher a few days before. If you have nothing then call them. I haven’t been impressed with this service. And, last time they tried to put me in a hotel which had reports of commercial transactions not usually seen in a decent hotel
Last edited by lallied; Feb 24, 2019 at 11:39 am
Feb 23, 2019, 10:38 am
#164
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,605
I’m flying to PVR today from YEG via YVR. The PVR flight leaves at 6:15 so I was offered an overnight hotel at YVR (which I took). Unfortunately it’s not the Fairmont.
Feb 23, 2019, 8:02 pm
#165
Join Date: Feb 2013
Location: PHL
Programs: NEXUS, UA Club
Posts: 641
I booked the Sheraton YYZ earlier this week. I received a confirmation email right after booking as well as a separate invoice email. The email said I would receive the voucher within 48 hours, but I did not. I emailed ACV and asked about the voucher and they sent it to me the next day. Once I received the voucher, I also called the Sheraton to confirm my reservation directly with them, and they provided me with their confirmation number so I was able to pull up the reservation on the Sheratons website.