Heads Up: Ridiculous Hold Times for Air Canada Reservations
Mar 6, 2019, 4:50 pm
#121
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Mar 6, 2019, 5:29 pm
#122
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And a Priority Line will 45 min hold times is a misnomer to me.
Mar 6, 2019, 5:38 pm
#123
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Mar 6, 2019, 7:53 pm
#124
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A while back, I called the SE line, and it quoted something like 30 minute waits. I almost hung up. They picked up with 15 seconds.
Mar 6, 2019, 8:03 pm
#125
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But being a relatively new E75K, I can tell you that there is a marked difference between that and S100K service levels... so a 30 minute wait for E50/E75 is not unusual.
Mar 6, 2019, 8:12 pm
#126
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They don't tailor the automated messages to match the status of the pax calling in. It all goes to the same same. But you knew that already.
But being a relatively new E75K, I can tell you that there is a marked difference between that and S100K service levels... so a 30 minute wait for E50/E75 is not unusual.
But being a relatively new E75K, I can tell you that there is a marked difference between that and S100K service levels... so a 30 minute wait for E50/E75 is not unusual.
Mar 6, 2019, 8:59 pm
#127
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Outside of changing a ticket, main reasons I call:
- get a codeshared PNR
- link two PNRs / split a PNR
- cancel an upgrade
Mar 6, 2019, 10:51 pm
#128
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They don't tailor the automated messages to match the status of the pax calling in. It all goes to the same same. But you knew that already.
But being a relatively new E75K, I can tell you that there is a marked difference between that and S100K service levels... so a 30 minute wait for E50/E75 is not unusual.
But being a relatively new E75K, I can tell you that there is a marked difference between that and S100K service levels... so a 30 minute wait for E50/E75 is not unusual.
Mar 7, 2019, 7:14 am
#129
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Mar 7, 2019, 7:48 am
#130
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Mar 7, 2019, 8:07 am
#131
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Now I know why I have to wait sometimes. They let the SE agents talk to the commoners 
Mar 10, 2019, 11:13 am
#132
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Memo to Michael Tremblay:
Instead of spending your time recording inane and redundant messages telling us something we already know (i.e. you haven't got enough people on duty to answer the number of calls coming in), why don't you spend your time hiring more people and anticipating the need as weather events are forecast?
Just waited 43 minutes on the E line. Agent put me on hold to check something then managed to disconnect!!!
Instead of spending your time recording inane and redundant messages telling us something we already know (i.e. you haven't got enough people on duty to answer the number of calls coming in), why don't you spend your time hiring more people and anticipating the need as weather events are forecast?
Just waited 43 minutes on the E line. Agent put me on hold to check something then managed to disconnect
!!!
Mar 10, 2019, 11:52 am
#133
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I was on hold for the concierge to move my flight due to a cancellation and weather waiver. After 10 minutes, I decided to try the online rebooking tool, which I assumed wouldn't work.
I was in Standard G, upgraded to R. The tool kept me in R even though the flight I wanted was only J1.
I guess I'm part of the problem with hold times, because I've just grown accustomed to the self-service tools not working.
I was in Standard G, upgraded to R. The tool kept me in R even though the flight I wanted was only J1.
I guess I'm part of the problem with hold times, because I've just grown accustomed to the self-service tools not working.
Mar 10, 2019, 11:54 am
#134
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Just waited another 40 minutes, same thing happened !
Mar 10, 2019, 12:18 pm
#135
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@Sopwith
Small bit of advice and likely too late but.....
Whenever I call either AC or Aeroplan and they have to put me on hold to check with someone else, their help desk or rates' department, I say, can you please take my number should we get disconnected. I sometimes do the same right at the start of a call. I assume they will be professional about it and call back. And I always ask for the agent's name..
Small bit of advice and likely too late but.....
Whenever I call either AC or Aeroplan and they have to put me on hold to check with someone else, their help desk or rates' department, I say, can you please take my number should we get disconnected. I sometimes do the same right at the start of a call. I assume they will be professional about it and call back. And I always ask for the agent's name..