Heads Up: Ridiculous Hold Times for Air Canada Reservations
Sep 3, 2012, 9:19 am
#91
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
What;s going on??
I'm in the same boat, Called at various times this week and give up after 30 minutes on hold.
I see absurd hold times are SOP for some time at AC.
Last edited by CloudsBelow; Sep 3, 2012 at 9:28 am
Sep 3, 2012, 9:22 am
#92
Suspended
Join Date: Dec 2010
Posts: 4,153
That doesn't sound like it's coming from an overworked, understaffed team...
Oct 27, 2012, 12:44 pm
#93
Join Date: Jul 2008
Programs: Via Preference Privilege, AC*A, Fairmont Plat, SPG Gold
Posts: 1,334
55 mins to get through today for a schedule change on a flight. At least the agent rebooked me in Y class 
Now if R space opens up I might get an upgrade..
Now if R space opens up I might get an upgrade..
May 28, 2016, 7:34 am
#94
Original Poster
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,722
Sorry to revive an old thread but I can see some things just never change... Same old brutal hold times, same old blaring hold music that must have been there for more than a decade now.
Called AC to fix a cancelled leg of a paid J long haul. Nearly on hold for 42 minutes... The issue itself was taken care of quickly. Wish they would at east give J customers priority like the FFPs.
Called AC to fix a cancelled leg of a paid J long haul. Nearly on hold for 42 minutes... The issue itself was taken care of quickly. Wish they would at east give J customers priority like the FFPs.
May 28, 2016, 7:40 am
#95
Join Date: Aug 2012
Location: Canada eh
Programs: SE
Posts: 12
Waited over 90 minutes this week to make a change.... Call dropped few minutes in. I wanted to cry!
May 28, 2016, 8:37 am
#96
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,314
Ben L said that the issue would be fixed by end of fourth quarter 2014.
And to some here, the words of AC reps are holy gospel.....
May 28, 2016, 8:43 am
#97
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
May 28, 2016, 8:56 am
#98
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
Was directed to call AC from AC Vacations for a stopover hotel request. Only stayed on hold for 45 minutes after which I hung up without talking to anyone.
Call logs are useful. Goes in the file for damages. Oh Air Canada, you are making this so easy.
Call logs are useful. Goes in the file for damages. Oh Air Canada, you are making this so easy.
May 28, 2016, 3:43 pm
#99
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,069
I needed a bereavement fare recently....didn't even call AC due to long hold times.
Dec 27, 2016, 9:38 pm
#100
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,354
Gave up on hold since my issue was not super urgent. But, fascinated to hear executive responsible for all AC call centre operations worldwide give a "lovely" speech at beginning of call. Can no longer remember his name. Very soothing voice but didn't help in getting through 
May 7, 2017, 9:29 pm
#101
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Hold times creeping up yet again.
I am currently over 26 mins and holding on the Elite line.
An annoying non-bypassable message about the YYZ runway blah-blah and then...AC claiming they are the only TSA PreCheck approved foreign carrier operating flights to the US. Umm, I call BS.
TSA:
https://www.tsa.gov/news/releases/20...s-and-seaborne
AeroMexico:
https://www.aeromexico.com/en-us/tra...n/tsa-precheck
Etihad
https://www.ccra.com/wp-content/uplo...A-Precheck.pdf
Westjet
http://www.tsa.gov/news/releases/201...nclude-westjet
I am currently over 26 mins and holding on the Elite line.
An annoying non-bypassable message about the YYZ runway blah-blah and then...AC claiming they are the only TSA PreCheck approved foreign carrier operating flights to the US. Umm, I call BS.
TSA:
https://www.tsa.gov/news/releases/20...s-and-seaborne
AeroMexico:
https://www.aeromexico.com/en-us/tra...n/tsa-precheck
Etihad
https://www.ccra.com/wp-content/uplo...A-Precheck.pdf
Westjet
http://www.tsa.gov/news/releases/201...nclude-westjet
May 7, 2017, 10:47 pm
#102
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
May 8, 2017, 10:13 am
#103
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,314
May 8, 2017, 10:34 am
#104
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I had an over 10 minute wait on the concierge line the other day and gave up.
Falling short of physically walking up to the concierge office at YYZ, I admit I felt a tad helpless. Some SEs have "insider" connections to AC, like crew or GAs or concierges doing favours for them, but I don't have those at my disposal. Heck, some even have direct access to Ben and Ben!
Falling short of physically walking up to the concierge office at YYZ, I admit I felt a tad helpless. Some SEs have "insider" connections to AC, like crew or GAs or concierges doing favours for them, but I don't have those at my disposal. Heck, some even have direct access to Ben and Ben!
May 8, 2017, 10:35 am
#105
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
I had an over 10 minute wait on the concierge line the other day and gave up.
Falling short of physically walking up to the concierge office at YYZ, I admit I felt a tad helpless. Some SEs have "insider" connections to AC, like crew or GAs or concierges doing favours for them, but I don't have those at my disposal. Heck, some even have direct access to Ben and Ben!
Falling short of physically walking up to the concierge office at YYZ, I admit I felt a tad helpless. Some SEs have "insider" connections to AC, like crew or GAs or concierges doing favours for them, but I don't have those at my disposal. Heck, some even have direct access to Ben and Ben!
Meaning that it is no more inconvenient on DL or UA than AC if there is a schedule change or IRROPS.