Feb 23, 2015, 6:35 am
Last edit by: NWIFlyer
With the evolution of the Miles&Bonus program, there are a number of threads on this forum that contain outdated information, plus a further set that - whilst describing the new program - contain conflicting information that has only been crystallised as we all discover how certain aspects of the program either work or are interpreted.
It is perhaps therefore unsurprising that many new members find searching through this myriad of threads a little daunting, and consequently they post a question in one of the FAQ threads.
This tends to irk those who've been around for a while who expect the new posters to at least do some basic searching before posting a question that has probably been asked many times before. This also causes the forums to become very congested and less easy to read through with the same question being asked and answered many times.
I am therefore creating a thread, which will be stickied, for anyone to ask any question they like about the M&B program where they are unsure or it's not obvious where they should be posting it.
There is no such thing in this thread as a stupid question, no issue with asking a repeat question, and any answers should be 100% flame-free. I will take a dim view of anyone that abuses a member or provides a less than helpful answer (such as 'do a search') to any question asked in here, because this is being created to benefit all of us so the other threads flow more cleanly. Thank you for your co-operation on this.
It might be that I move questions to more appropriate threads so they receive an answer more quickly, but if I do so I will always add a note to indicate where they originated, and ask that the flame-free answer principle be respected.
NWIFlyer
Moderator
Aegean M&B
It is perhaps therefore unsurprising that many new members find searching through this myriad of threads a little daunting, and consequently they post a question in one of the FAQ threads.
This tends to irk those who've been around for a while who expect the new posters to at least do some basic searching before posting a question that has probably been asked many times before. This also causes the forums to become very congested and less easy to read through with the same question being asked and answered many times.
I am therefore creating a thread, which will be stickied, for anyone to ask any question they like about the M&B program where they are unsure or it's not obvious where they should be posting it.
There is no such thing in this thread as a stupid question, no issue with asking a repeat question, and any answers should be 100% flame-free. I will take a dim view of anyone that abuses a member or provides a less than helpful answer (such as 'do a search') to any question asked in here, because this is being created to benefit all of us so the other threads flow more cleanly. Thank you for your co-operation on this.
It might be that I move questions to more appropriate threads so they receive an answer more quickly, but if I do so I will always add a note to indicate where they originated, and ask that the flame-free answer principle be respected.
NWIFlyer
Moderator
Aegean M&B
Flame-Free Questions on A3 - ask your newbie (and not so newbie) questions here
Oct 3, 2021, 9:00 pm
#2461
Join Date: Jan 2005
Location: LAX_AMS_MNL
Programs: AS MVP, AA EXP - 1MM, BAEC BRZ, BVY GLD, Hilton DIA, Hyatt GLB
Posts: 749
Claiming missing miles
So I have 2 tickets that haven’t been posted. (One J and one F). Both flights are eligible per the website LH A and a CM R fare
I tried inputting them but I get
“35-Your request has been rejected. The specific booking class is not eligible for mileage accrual”
I called Customer Service only to be told to email. It’s been 3 months and haven’t heard back thinking that it would be resolved. I also attached the boarding passes. The email I did receive was more like an automatic reply.
is there a better way to contact them? Should I huca? I’m silver and these flights would push me to Gold.
any tips and advices Id appreciate.
thanks
I tried inputting them but I get
“35-Your request has been rejected. The specific booking class is not eligible for mileage accrual”
I called Customer Service only to be told to email. It’s been 3 months and haven’t heard back thinking that it would be resolved. I also attached the boarding passes. The email I did receive was more like an automatic reply.
is there a better way to contact them? Should I huca? I’m silver and these flights would push me to Gold.
any tips and advices Id appreciate.
thanks
Oct 10, 2021, 5:36 pm
#2464
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Oct 10, 2021, 7:21 pm
#2465
Join Date: Jul 2021
Programs: United, EVA, Marriott, Hilton
Posts: 309
Does anyone know if you can retroactively apply for partner airline miles credit for a flight that took place before opening your Aegean account? I found some old replies from the early 2010s that said yes but cannot find any confirmation.
Oct 10, 2021, 10:13 pm
#2466
Join Date: Jul 2019
Posts: 1,326
My data input is also from 2012. For whatever reason I was offered at the Aegean (!) business class check-in desk at Athens airport the opportunity to create a "miles" account, which of course I jumped at (that was my first flight since 2004 and I was already in the "game" with loyalty schemes in other industries), but the Aegean agent (!) created a Lufthansa Miles&More account for me, which of course I only realised after I received the membership card. I phoned Aegean and they instructed me to fax my request to delete the account to Lufthansa, which I did, and after that Aegean was able to actually credit the miles from that flight to my newly opened Miles&Bonus account (2000 + 2000 registration bonus). 
Now if you're interested in keeping that other account active, you would have to get the airline in question to un-credit those miles, then make the request to Aegean to credit them there. If the miles become "available", I see no reason why they shouldn't be able to do it.
If you haven't credited them anywhere at all, well, again, 2012 it was no issue to credit them. Unless they've added a specific term in their rules that prohibits this (assuming the flights took place within 12 months prior to opening the account and not further back), it should work out fine.
Now if you're interested in keeping that other account active, you would have to get the airline in question to un-credit those miles, then make the request to Aegean to credit them there. If the miles become "available", I see no reason why they shouldn't be able to do it.
If you haven't credited them anywhere at all, well, again, 2012 it was no issue to credit them. Unless they've added a specific term in their rules that prohibits this (assuming the flights took place within 12 months prior to opening the account and not further back), it should work out fine.
Oct 11, 2021, 4:01 am
#2467
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,375
Yes, it definitely works fine. I've done it twice with friends who had been travelling a lot. Each credited 4 or 5 flights. I wanted them for my Together account!
Oct 13, 2021, 3:02 am
#2469
Join Date: Jan 2020
Location: PRG
Programs: A3 Gold, *A Gold
Posts: 63
- award miles were added correctly
- tier miles were correctly credited to her account (so, she immediately went silver with "renewal" date on 12.10 next year...
as i remember from terms in conditions, there is possible to claim flights 12 months back in history (and for some few partner airlines only 6 months).
Oct 16, 2021, 2:45 am
#2470
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, Hilton Honors Gold, Radisson Rewards Premium
Posts: 862
Total newbie question from me here: my year ends on 23/5 so any flights taken on 24/5 would qualify for the new year, right? I’m trying to get a head start on requalifying for 2023 so don’t want to mis-time it. The card expiry date of 24th always confuses me. Thanks in advance!
The card expiry date of 24th always confuses me. Thanks in advance!
Oct 17, 2021, 3:57 pm
#2473
Join Date: Aug 2008
Location: YXY
Posts: 3,506
Yes, but only a Greek one, as far as I know. I took me a long time to find it: When you log in to your M&B account on the Aegenair website, scroll to the very bottom. It's there on the left hand side.
Today, about an hour ago, the wait time was not materially different than the normal hotline (which has many international numbers to call, including a free 833 number in North America). However, at the normal hotline, they play you all kinds of announcements and information about what you should go check on the website before you can actually talk to a human. They spared me that on the Gold line.
Today, about an hour ago, the wait time was not materially different than the normal hotline (which has many international numbers to call, including a free 833 number in North America). However, at the normal hotline, they play you all kinds of announcements and information about what you should go check on the website before you can actually talk to a human. They spared me that on the Gold line.
Nov 5, 2021, 12:12 pm
#2475
Join Date: Jul 2006
Location: SEA
Programs: A3*G, AC, IHG Plat AMB
Posts: 1,604
I may have done something dumb.
I managed to swing a trip out in January, thanks to some amazing sales, but wanted to tie this with my annual attempt to pilgrimage to ATH for the fun of requalifying. But then I got greedy and booked something.
LUX-ATH-SKG|Overnight 00:10-08:00|SKG-ATH-HER|10:50-14:35|HER-ATH
Booked as LUX-SKG, SKG-HER, and HER-ATH on separate tickets.
The issue is when I tried to book SKG-ATH-HER-ATH I couldn't, at least not with the turn I wanted to make. It would let me take the 17:50 flight to ATH, but I need to be on a flight to FRA at that time.
So my question is whether that layover in HER is going to cause me big trouble, even though it shouldn't. Also... I suddenly realized this is on the 6th so... is this kind of a really, really bad idea?
I managed to swing a trip out in January, thanks to some amazing sales, but wanted to tie this with my annual attempt to pilgrimage to ATH for the fun of requalifying. But then I got greedy and booked something.
LUX-ATH-SKG|Overnight 00:10-08:00|SKG-ATH-HER|10:50-14:35|HER-ATH
Booked as LUX-SKG, SKG-HER, and HER-ATH on separate tickets.
The issue is when I tried to book SKG-ATH-HER-ATH I couldn't, at least not with the turn I wanted to make. It would let me take the 17:50 flight to ATH, but I need to be on a flight to FRA at that time.
So my question is whether that layover in HER is going to cause me big trouble, even though it shouldn't. Also... I suddenly realized this is on the 6th so... is this kind of a really, really bad idea?