Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Apr 21, 2015, 8:05 am
#437
Join Date: Aug 2010
Location: South Carolina
Programs: A3 *G, Hilton Diamond, Accor Silver
Posts: 218
Just returned from flying the 4 required segments. We flew BUD-ATH April 11 and ATH-BUD April 20. We used the coupons to upgrade these but flew coach ATH-SKG-ATH in between.
The upgraded BUD-ATH on the 11th had not posted after a week so I stopped at a service counter in Athens and they were able to take care of everything.
Today, all segments have posted. My account page looks great with 0 tier miles needed and 0 flights needed!
The upgraded BUD-ATH on the 11th had not posted after a week so I stopped at a service counter in Athens and they were able to take care of everything.
Today, all segments have posted. My account page looks great with 0 tier miles needed and 0 flights needed!
Apr 21, 2015, 2:16 pm
#438
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 23,440
A simple process.
* check I class availability using Experflyer
* call A3, really helpful agent
* hand over a small amount of cash for the UK APD difference
* new tickets issued within 10mins
The only interesting point is that while the new ticket numbers show the booking is still economy in the MyFlights app. Looking forward to trying A3 C class.
* check I class availability using Experflyer
* call A3, really helpful agent
* hand over a small amount of cash for the UK APD difference
* new tickets issued within 10mins
The only interesting point is that while the new ticket numbers show the booking is still economy in the MyFlights app. Looking forward to trying A3 C class.
Apr 23, 2015, 12:32 pm
#439
Join Date: Apr 2011
Location: DUS
Programs: BA Gold, A3*G, HH DIA, SPG Plat
Posts: 160
Do I have to use the vouchers before the expiry date or does the flight I use them for have to be before the expiry date?
I'd like to use the current ones for a flight next year, but they expire on 11/24.
I'd like to use the current ones for a flight next year, but they expire on 11/24.
Apr 23, 2015, 12:53 pm
#440
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
The flight can be after the expiry date - just make sure to apply the voucher before its expiry date. Once you apply a voucher to a booking, Aegean will send you an email with a new ticket number.
Apr 23, 2015, 12:59 pm
#441
Join Date: Apr 2011
Location: DUS
Programs: BA Gold, A3*G, HH DIA, SPG Plat
Posts: 160
Thanks. I've done that before, but the flight was before the expiry date, too.
Apr 24, 2015, 1:49 am
#442
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
Hmm so my brother had his flight back in Feb (WAW-ATH-WAW) which was upgraded. It didn't post. I tried to do a online claim and that didn't work. I called in and they said they would fix it, but nothing. I sent them a email but haven't gotten any response.
Anything else I can try other than calling in again?
Anything else I can try other than calling in again?
Apr 24, 2015, 3:49 am
#444
Join Date: Nov 2012
Location: TXL
Posts: 218
You have to make sure there is I inventory though.
Apr 24, 2015, 4:44 am
#445
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Apr 24, 2015, 5:34 am
#446
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,477
Hmm so my brother had his flight back in Feb (WAW-ATH-WAW) which was upgraded. It didn't post. I tried to do a online claim and that didn't work. I called in and they said they would fix it, but nothing. I sent them a email but haven't gotten any response.
Anything else I can try other than calling in again?
Anything else I can try other than calling in again?
You were probably unlucky enough to get someone in the latter category, so HUCA should work for you when you try again.
Apr 24, 2015, 9:25 am
#447
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
OK. I'll give it another try.
Apr 24, 2015, 4:52 pm
#449
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
Wonderful! All my brother needs is some 5.5K in *A flights (basically a one way to the USA) and he has gold for another year