Xandrios

That domain is actually used from the main website for all the account-related functions. It just times out, presumably because of high server load. I'm going to take a wild guess and say they (the hosting company for the website) grossly underestimated the load the website would endure.

So the turkish messages are probably because the website is now hosted with a hosting company in Turkey. Its located at Terremark (Verizon) though. Seems they simply don't have the server resources to cope with the load of everyone trying to get access..

Why A3 would get a turkish company to do this though, is beyond me..

KLouis

Easy does it, SwissCircle, nobody accused you of anything!

kanor

unix commands on FT \o/, thats a first for me

frogster

would be interesting to know whether the same (turkish) company is doing some work for TK?

The site seems to be working fine just now although some parts seem to be missing (retro-claim, coupons and buying miles)

enelym1978

Is it just me or we can't, for now, access our account management? I need to change my address as I just moved and I'm guessing they will be sending the new cards out very soon?

Knobbgb

Has anybody managed to access their coupons yet? I actually have a flight this Friday which I'd like to upgrade. I just called them but they said I need the actual code from the coupon to do this. I have 36hrs left until the upgrade deadline so maybe I'll just wait... The website seems to generally be working now (fingers crossed) so it's odd that they're not there. Maybe that bit is still broken and they've actually disabled it to avoid the 'weird' error messages or maybe... they just forgot to add the link to the menu

EDIT

The coupons can be seen here:

https://en.aegeanair.com/milesandbon...-kouponia-mou/

but the 'Print' function still does not work. You might have to manually type the /to-kouponia-mou/ bit into the browser after you've logged-in in the normal way.

Xandrios

The only way to go no?

They use Hit-IT which offers kind of an "airline-in-a-box" product. They also do work for Turkish Airlines, Onur Air, Petra, Pegasus and quite some others. They offer a 99,98% SLA which means up to 9 minutes per month of downtime - I'm guessing aegean should have a talk with them

frenchft

Xandriod, they do not use Hit-IT for loyalty program, but "Amadeus IT Services Turkey". Hit-IT is now part of Amadeus IT Services Turkey since august 2013. To be more precise, hit-it is part of the Amadeus Altéa suite. Only Hitit Computer Services still operates independently. This is why the i-frame for the login and account area is a3.frequentflyer.aero .

But agree with all of you, A3 really sucks since one week. This kind of "huge" change (both IT and structure of a program) has to be planned and test, etc etc. Sounds that they are doing live test right now wich is not professional at all.

But it's not a secret that they suck when it comes to IT. Had a crazy experience last month at ATH... I've booked from the aiport a ticket 1.30 hours before flight on their site (light price, wanted to buy luggages online, ie. didn't need flexibility as i was already at the aiport.

I was very surprised that i still was able to book 1.30 before flight (but did it because the price was 3 times cheaper than at the counter). The system did not propose me to pay lugguages... and when at check in they asked me for the "airport price"... i explained them. They charged me, impossible to discuss.

Went to the ticketing desk : they explained me that i'm "silly" and booked the wrong class ticket, that i had to pay for lugguages online, etc etc. Explained them again, and at the end they called the "manager" who called the IT department. And... they discovered 2 things they didn't know :

- At certain time of the day, on certain flight it was possible to book online till check in limit.

- It was a bug when booking less than 2 hours before departure regarding the fact that you can't add luguages online. Was a real surprise for them... but it took 1 hours for them to understand that i was not lying or telling ......... They finally gave me back the difference between online/aiport price for extra lugguages.

This being said, i hope the website will be back and everything will work fine. For my part i really love their new program, a lot of new and very nice features (even if i'm not based in greece). But as very often with A3 or OL... it takes time to work the way it has to...

l380

Just wondering if the agent said anything about which ticket fare class is applicable for the upgrade/companion 50% coupon?

Hope your upgrade works out before you fly!!! ^^^

IBstudent

frenchft

anyway their phone lines are down... and their email support is inexistent... not to mention that they are strike in greece for the next 2 days...

Knobbgb

To be honest, we didn't get that far. The guy seemed busy and in a rush to get off the call. The ticket is in K class anyway so it's unlikely to be an issue (hopefully). I will ask next time though, and report back here.

The "any booking class" thing sounds VERY promising in general. Part (a) about limited availability, not so. We'll see... And, the usual addage probably applies with Aegean CS - if you need to know FOR SURE - ask at least three or four times and hope for a consistent result! So, as I said, I'll check.

DELLAS

S class and above so K class is fine.

IBstudent

Can anyone see Redemption an award flight on their account ?? because I don't see it on my account.

razorblade

Don't see it either. I guess redemptions will have to be done over the phone for now.