ACCOUNT MANAGEMENT CLOSED 20-24 NOV for systems upgrade (now BACK)
Nov 24, 2014, 8:17 am
#18
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,754
I think it more likely that the Tier Miles balances are not presently being shown at all - because they are still calculating the correct balances. There is no reference to Tier Miles whatsoever in the account details - which is NOT the same thing as showing a tier mile balance of "0".
(Forgive me if your account does actually show a statement such as:
"Your current account statement
Award Miles: 123456
Tier Miles: 0"
Mine certaintly doesn't! There is simply no reference to Tier Miles.)
Nov 24, 2014, 8:23 am
#19
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,480
Never believe rumours on FT! That was debunked fairly early on, in the sense that 'carry-over' of excess miles wasn't going to happen.
Nov 24, 2014, 8:26 am
#20
Join Date: Sep 2014
Programs: A3*G
Posts: 114
I believe you may be a little premature with this conclusion.
I think it more likely that the Tier Miles balances are not presently being shown at all - because they are still calculating the correct balances. There is no reference to Tier Miles whatsoever in the account details - which is NOT the same thing as showing a tier mile balance of "0".
(Forgive me if your account does actually show a statement such as:
"Your current account statement
Award Miles: 123456
Tier Miles: 0"
Mine certaintly doesn't! There is simply no reference to Tier Miles.)
I think it more likely that the Tier Miles balances are not presently being shown at all - because they are still calculating the correct balances. There is no reference to Tier Miles whatsoever in the account details - which is NOT the same thing as showing a tier mile balance of "0".
(Forgive me if your account does actually show a statement such as:
"Your current account statement
Award Miles: 123456
Tier Miles: 0"
Mine certaintly doesn't! There is simply no reference to Tier Miles.)
Your current account statement
Award Miles: xxxxx
How to maintain your tier
Required number of Tier Miles: 12000
including 4 flights with Aegean and Olympic Air
OR
Required number of Tier Miles in total: 24000
Until: 24/11/2015
Nov 24, 2014, 8:27 am
#21
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,754
Perhaps then, for Golds, they are going with the "renewal clears all Tier Miles" approach, aka "we only check for renewals once a year, on your anniversary date".
I'd like to hear from someone who isn't Gold - are you showing a tier miles balance, and does it indeed correspond only to the number of Tier Miles that were added to your account with activity dates on or after 25/11/2013?
I'd like to hear from someone who isn't Gold - are you showing a tier miles balance, and does it indeed correspond only to the number of Tier Miles that were added to your account with activity dates on or after 25/11/2013?
Nov 24, 2014, 8:31 am
#22
Original Poster
Join Date: Sep 2014
Location: BSL
Programs: A3*G
Posts: 62
I just found the missing account menu options at the developer's website mirror:
http://en.aegeanair.atcom.gr/new-milesandbonus
(retroclaim miles, card re-isssue etc...)
http://en.aegeanair.atcom.gr/new-milesandbonus
(retroclaim miles, card re-isssue etc...)
Nov 24, 2014, 8:57 am
#23
Join Date: Sep 2014
Location: GVA/ZRH/ASU
Programs: AA PLT
Posts: 20
I'm a blue member. My tier miles have not been reseted. But I'm actually not sure what will happen when I get to the next tier level. What if I first accumulate 18k tier miles and only then 2 segments on A3? Will they allow for the rest of the miles to roll over (18-12k)? Will they reset all tier miles?
Nov 24, 2014, 8:57 am
#24
Join Date: Nov 2014
Posts: 4
I just found the missing account menu options at the developer's website mirror:
http://en.aegeanair.atcom.gr/new-milesandbonus
(retroclaim miles, card re-isssue etc...)
http://en.aegeanair.atcom.gr/new-milesandbonus
(retroclaim miles, card re-isssue etc...)
Nov 24, 2014, 9:09 am
#25
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,480
I just found the missing account menu options at the developer's website mirror:
http://en.aegeanair.atcom.gr/new-milesandbonus
(retroclaim miles, card re-isssue etc...)
http://en.aegeanair.atcom.gr/new-milesandbonus
(retroclaim miles, card re-isssue etc...)
It has shown me that my contact details with A3 are now woefully incorrect ... looks more like a transfer of information issue between database fields rather than anything else because parts of the information are there, just not in quite the right place!
Nov 24, 2014, 9:54 am
#28
Join Date: Aug 2014
Location: Athens,Greece
Programs: Aegean *G
Posts: 56
My post was based on the following information under "My Account":
Your current account statement
Award Miles: xxxxx
How to maintain your tier
Required number of Tier Miles: 12000
including 4 flights with Aegean and Olympic Air
OR
Required number of Tier Miles in total: 24000
Until: 24/11/2015
Your current account statement
Award Miles: xxxxx
How to maintain your tier
Required number of Tier Miles: 12000
including 4 flights with Aegean and Olympic Air
OR
Required number of Tier Miles in total: 24000
Until: 24/11/2015
Nov 24, 2014, 9:58 am
#29
Join Date: Nov 2014
Posts: 4
I just found the missing account menu options at the developer's website mirror:
http://en.aegeanair.atcom.gr/new-milesandbonus
(retroclaim miles, card re-isssue etc...)
http://en.aegeanair.atcom.gr/new-milesandbonus
(retroclaim miles, card re-isssue etc...)
I'm quite sure that I filled in the right information and I double-checked all the numbers again and again. Has anyone succeeded in retroclaim the miles?
Nov 24, 2014, 10:03 am
#30
Join Date: Sep 2014
Programs: A3*G
Posts: 114