AccorHotels Concierge

Hello,

I am sorry for my late reply, I ll get the team to investigate this and check with IT to see whats going on.
Best,

Koby

Thank you for confirming that I'm not the only one who's been seeing this!

I have also noticed several times over the last few weeks/months that the price on the overview page is not what you get when you go into the hotel's details. My reaction has been simply to book at non-Accor hotels because, honestly, I don't have time to click on every single hotel on the list to see what I am really going to pay. IHG gets it right, so it's quicker to book with them. (And Platinum for next year is already taken care of so I don't need the stay anymore anyway... )

I can just about live with the oversized-kiddie-for-tablets-only graphics on the room types page, but that in combination with the misleading prices is simply too much.

Ver Jaina

I cant seem to book rooms with points anymore...used to be able to do it but now when try it brings me to the .cn page with no option to pay by points :/

Goldorak

For the hotel and dates I was looking for, some of the issues have been resolved following to this thread. It seems that rooms and rates were not properly loaded in the system. Particularly, additional room categories and a -30% offer for 30 days advance booking have magically appear . So the new price was a bit more than my non-Accor booking I made but not that much and it was cancellable, so I cancelled it and booked the Sofitel ^

markis10

I often see the website taking the cheapest rate on a given night and then assuming it's available for the whole stay, try a booking with a Sunday night in it for instance. It's wrong and illegal in Australia, as its deceptive and misleading to say the least, and I have been assured by the ACCC, our local government department responsible for such matters that they are pursuing action and expecting to hand Accor a large fine as a result.

sxc

I thought that in this particular case, the booking always gets made in the currency of the hotel when you proceed to book. There is just a choice of currency for the display for your convenience.

AccorHotels Concierge

Hello everyone

We had a technical problem affecting the price differences between the hotel list and the rates page which has been fixed. There have been a lot of price changes on that Sofitel hotel since 21 October, which must have solved the problem.

We are still working to understand the difference in taxes between the Sofitel and the Raffles hotels.

Thanks for your understanding.

Koby

Doesn't look fixed to me...

Sofitel Brussels Europe, Nov.10th to 14th: 93€/night in the Brussels hotels overview page. Cheapest room in the details for 4 nights: 612€.
I don't need a calculator to know that that isn't right.

Goldorak

Thank you Amy

Indeed. I just tried and have the same.

starflyergold

And it strikes again

chrism20

It's happening completely at random in my case.

U.K. Hotels that I've seen it happen with show as Ł then when you click check rates it changes to €

sxc

But if you proceed to reserve, the final page should show in GBP?

chrism20

No it continues to show as Euro. The only way I've found to clear it is to log out and then back in. Once it changes to Euro it stays as Euro.

cwl

A Novotel hotel with does not take part in the Le Club programme?

Same is showing for Novotel London Brentford.

I assume this is a bug with Accor.com rather than a change with Le Club acceptance?

Ikaz

I noticed a few accor hotels with the "non participating" logo yesterday too, I am guessing (hoping?) this is just a bug.