Sofitel Bangkok Sukhumvit
Sep 26, 2012, 11:07 am
#46
Join Date: Apr 2008
Location: Bodø, Norway
Programs: SK*G/EBD, Le Club Accor Plat, Club Carlson Concierge, Hilton Gold
Posts: 537
Will still stay there as we wan`t the Sukhumvit location.
Have 4 nights at the So Sofitel as well in a So Lofty Suite, so will try to make a comparable review and post it here afterwards.
Sep 26, 2012, 11:30 am
#47
Join Date: Aug 2009
Posts: 276
Sep 26, 2012, 11:57 am
#48
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,940
. A really bad experience. At Sofitel So, they really care about problems and customers, although I did not face such problems hopefully. I just stayed at the So and will post my review ASAP in the corresponding thread. I had a quick look at Sukhumvit to see how it looked like and I even had a lunch at the restaurant at the 1st floor. I found the interiors really nice and chic.
Last edited by Goldorak; Sep 27, 2012 at 3:33 pm
Sep 26, 2012, 8:44 pm
#49
Join Date: Feb 2011
Location: Asia
Programs: Krisflyer, Enrich, Marco Polo, Accor, HHonors, IHG
Posts: 610
The bedroom door's lock was broken and the door was closed shut - took 30 minutes to get it to open (with the personal butler stuck inside and us not being able to have a shower upon arrival). There was no mini-bar in the room. There were no hot water in the room!!! There was no way to turn off the lights in the bedroom. At all!!! They tried to fix it starting at 2AM, but were unsuccesfull. We had to switch rooms at 3 in the morning!
For all the trouble I went through, they gave me the first night complimentary (the refund took almost a month to process...), but everyone in the hotel (including the hotel's manager and the GM) - simply DON'T CARE. Other than "sorry for the inconveniences" there was no real customer-care at all.
I guess they've lost a chance to make a customer happy and for future custom as well.
Sep 27, 2012, 12:35 pm
#50
Join Date: Aug 2009
Posts: 276
[QUOTE=RJ77;19391532]Shocking! Didn't the "butler" notice this upon entering the room or did you check-in after midnight?
RJ - we noticed the jammed/broken lock upon check-in, but oddly enough, we didn't find the problematic lights until we went to bed... .
And yeah, I also find the term "personal butler" a bit too much for me, and I've never used her services (I just called reception, instead).
RJ - we noticed the jammed/broken lock upon check-in, but oddly enough, we didn't find the problematic lights until we went to bed... .
And yeah, I also find the term "personal butler" a bit too much for me, and I've never used her services (I just called reception, instead).
Sep 27, 2012, 8:04 pm
#51
Join Date: Jul 2004
Posts: 2,548
I rather enjoyed my stay there 2 months ago, but a call to butler/reception/concierge was not answered within 10-15 rings. There were times when I just hung up.
I recalled a silly conversation that happened one afternoon. I dialed '0' or 'service' (I don't think there was a button for concierge) -- asking to be connected to the Concierge.
Operator: Sure I can, but what is it you need? Maybe I can help.
Me: I need a dinner reservation.
Operator: Oh hold, let me connect you to the Concierge.
10 second wait
Another voice: Hello, how can I help you?
Me: Hi, could you help me make a dinner reservation, please.
AV: You need to call Concierge for that.
Me: Oh, I thought I was being connected to Concierge
AV: No, this is Front Desk.
Me: Sorry, could you connect me to Concierge please?
AV: No, you have to dial 5555 (or some random 4 digit extension number)
Me: You can't transfer me?
AV: No, you have to dial 5555
I like the room, though
I recalled a silly conversation that happened one afternoon. I dialed '0' or 'service' (I don't think there was a button for concierge) -- asking to be connected to the Concierge.
Operator: Sure I can, but what is it you need? Maybe I can help.
Me: I need a dinner reservation.
Operator: Oh hold, let me connect you to the Concierge.
10 second wait
Another voice: Hello, how can I help you?
Me: Hi, could you help me make a dinner reservation, please.
AV: You need to call Concierge for that.
Me: Oh, I thought I was being connected to Concierge
AV: No, this is Front Desk.
Me: Sorry, could you connect me to Concierge please?
AV: No, you have to dial 5555 (or some random 4 digit extension number)
Me: You can't transfer me?
AV: No, you have to dial 5555
I like the room, though
Oct 8, 2012, 6:30 pm
#52
Join Date: Feb 2011
Location: LAX
Programs: HHonor Dia, Marriott Plat, Hyatt Explorist
Posts: 550
For all the trouble I went through, they gave me the first night complimentary (the refund took almost a month to process...), but everyone in the hotel (including the hotel's manager and the GM) - simply DON'T CARE. Other than "sorry for the inconveniences" there was no real customer-care at all.
I stayed there last June, and had quite a pleasant experience. The room and bathroom was quite large. Bigger and nicer than Conrad for sure.
I didn't stay that long, as i have to leave really early, but service-wise, i thought it's fairly decent. And i did like the location at Sukhumvit.
The only problem was they at first resisted giving me upgrade to club floor, claiming it's full (i'm Plat). After a bit back and forth, they did give it to me.
They said it's on new floor that's just opened. Good thing i didn't have your bad experience.
I also echoed the sentiment about the phone service. I forgot what i asked, but it took really time to have someone answer the phone. Maybe they're understaffed.
Oct 15, 2012, 12:37 am
#54
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,076
My photos of this property can be found here for those who are interested: http://www.flickr.com/photos/kalboz/...7631773410030/
Oct 16, 2012, 12:23 am
#55
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,940
Mar 9, 2013, 12:05 am
#57
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,789
Currently staying here. As a Accor Thailand first-timer I can only compare with competing properties.
to summarise - I thoroughly like this property, but at their current rates, I can find similar Or better hotels.
The good
- Great location near two BTS stations. Ok, there's no direct BTS access unlike some hotels, but I can live with walking 3 minutes
- The service is very friendly and attentive in both the lobby and the bars.
- There's a skybar on the 32nd floor that isn't crowdy.
- Nice views on higher floors.
- Tastefully French décor.
- Nice lounge.
- Beautiful room. Hérmes toiletries.
- fantastic pool area. Smoker friendly ^
The bad
- Didn't get turndown. Didn't get morning paper... Yes, i am contradicting myself with my previous comment about service
- It's a bit too expensive
to summarise - I thoroughly like this property, but at their current rates, I can find similar Or better hotels.
The good
- Great location near two BTS stations. Ok, there's no direct BTS access unlike some hotels, but I can live with walking 3 minutes
- The service is very friendly and attentive in both the lobby and the bars.
- There's a skybar on the 32nd floor that isn't crowdy.
- Nice views on higher floors.
- Tastefully French décor.
- Nice lounge.
- Beautiful room. Hérmes toiletries.
- fantastic pool area. Smoker friendly ^
The bad
- Didn't get turndown. Didn't get morning paper... Yes, i am contradicting myself with my previous comment about service
- It's a bit too expensive
Mar 9, 2013, 5:59 pm
#58
Join Date: Jan 2011
Location: Europe
Posts: 1,503
Currently staying here. As a Accor Thailand first-timer I can only compare with competing properties.
to summarise - I thoroughly like this property, but at their current rates, I can find similar Or better hotels.
The good
- Great location near two BTS stations. Ok, there's no direct BTS access unlike some hotels, but I can live with walking 3 minutes
- The service is very friendly and attentive in both the lobby and the bars.
- There's a skybar on the 32nd floor that isn't crowdy.
- Nice views on higher floors.
- Tastefully French décor.
- Nice lounge.
- Beautiful room. Hérmes toiletries.
- fantastic pool area. Smoker friendly ^
The bad
- Didn't get turndown. Didn't get morning paper... Yes, i am contradicting myself with my previous comment about service
- It's a bit too expensive
to summarise - I thoroughly like this property, but at their current rates, I can find similar Or better hotels.
The good
- Great location near two BTS stations. Ok, there's no direct BTS access unlike some hotels, but I can live with walking 3 minutes
- The service is very friendly and attentive in both the lobby and the bars.
- There's a skybar on the 32nd floor that isn't crowdy.
- Nice views on higher floors.
- Tastefully French décor.
- Nice lounge.
- Beautiful room. Hérmes toiletries.
- fantastic pool area. Smoker friendly ^
The bad
- Didn't get turndown. Didn't get morning paper... Yes, i am contradicting myself with my previous comment about service
- It's a bit too expensive
Mar 9, 2013, 6:40 pm
#59
Join Date: Jul 2008
Location: HAJ
Programs: Lufthansa FTL, HHonors Gold, Le Club Accorhotels Platinum
Posts: 677
