Originally Posted by
ElieW
I have a trans atlantic flight on Sunday night. The res shows departure at 10:40pm and 4:50am arrival. The flight status shows everything an hour later (note: that’s the scheduled time. It's not a delay). Should that be the case, I won't make my connecting flight Monday morning. Guess it's another call to support.
Originally Posted by
rwsteelers
Same problem - UA110 EWR-LHR on Sunday scheduled 7:05 pm departure, now showing as scheduled 8:05 on flight status, however schedule (reservation search) still reflects correct 7:05
Hi
ElieW and
rwsteelers, as you and others have noted, we’ve had some time discrepancies reported today. The issue is related to daylight savings time this weekend. The correct scheduled time for your flight is the one you see when you view your reservation on united.com. The time you see under “Check Flight Status” is what is incorrect. We’re working with priority to correct this.
Originally Posted by
SeattleFred
I received an email telling me that my RPU-waitlisted upgrade had cleared for my upcoming p.s. flight. (The email had the confusing Subject line: United Airlines Waitlist Notification for Confirmation.) All good except the departure time shown on the upgrade email is an hour later than the actual scheduled departure time. Perhaps another daylight savings time issue.
Hi
SeattleFred, the time issue is the same one noted above. But, agree with you that there’s opportunity for us to improve the subject line of the email. Thanks for pointing this out.
Originally Posted by
hobo13
Cannot print SWU's for use on LH.... no estimate given for when this will be fixed.
Hi
hobo13, this ability to request that GPUs be printed to paper for use on LH is not available on united.com, but, our Contact Centers have a procedure for this. If you're still having trouble getting this printed for use on LH, please PM us.
Originally Posted by
demkr
Does anyone notice the app doesn't show upgrade lists for regional jets?
Hi
demkr, now that we’re on a single system this is on deck as something that we’ll work to add.
Originally Posted by
colpuck
An e-mail I sent to 1Kvoice Dear Sir. I keep trying to apply a GPU(SWU) to my EWR-HNL flight on 5/27. PNR [redacted]. Now the elite line and the electronic support desk keep telling me that there is a fare class requirement on that flight. Except according to the website,
http://pss.united.com/web/en-US/cont...e/default.aspx, and see attached screen shot there is no fare class requirement listed. What can be done to get this fixed?
Hi
colpuck, we’ve put some fixes in to correct some of the RPU / GPU redemption issues on united.com, but, if this is failing due to a fare class restriction in this market, then we may have another bug. As you referenced, GPUs should not be restricted to HNL. We’ll get this message to our support desks as well.
Originally Posted by
Pat89339
Silly me for actually flying.
If I had known what a mess it would cause for me to give them $$$ I would have passed on the trip entirely. Thanks for the link, but despite what they say that: "Eliminated error messages stating that a reservation needs to be reissued". It is patently untrue in my case. My reservation in June still shows: ! A modification has been made to your itinerary. Please contact United Reservations to have your ticket reissued. This reservation was ticketed and confirmed on Sat., Feb. 25, 2012 at 10:51 a.m. Central Time.
Hi
Pat89339, if you’d like to PM us with your confirmation number, we’d be happy to research this further. While most of these have reservations been corrected, there are still a few use cases out there that we’re working to identify.
Originally Posted by
gusd
UA Insider, Here's something I noticed while searching for flights to Europe. If I check "Lowest Available Fare" under advanced search, the lowest fare displayed is higher than if I search by a specific fare class, for example S. I don't know if this was also the case with continental.com or if it's the result of the integration. I thought I'd just point it out.
Hi
gusd, I tried to recreate this, but, the markets I tried worked nicely. If you’d like to share the markets and dates you were trying, we can take a closer look at what’s happening.
Originally Posted by
redwoman
Shannon, Things are starting to look up, thanks to you and the UA team. Back to 1K from Platinum today as PMUA EQMs migrated over. But my PQMs were deposited from a flight I took on 3/5, then a deduction (2758) taking them away immediately. Has anyone else reported that? I won't worry about it if it's a known issue.
Hi
redwoman, yes, as you and some others have noted, some of these PQMs still need to be restored. We are aware and continue to work on this. Thanks for sharing your example.
Originally Posted by
wxguy
With PMUA, when a MP member's status was upgraded after a trip was ticketed, it was necessary to have the MP number deleted and re-entered into the PNR for that reservation to reflect the new status. Must this be done on Shares?
Hi
wxguy, your status will be updated automatically.
Originally Posted by
MtRoot
Will past reservations be updated as well? I'm asking because not all the six flights I took between 3/1-3 have been credited and the problem might be the wrong class. When I tried the online request with the eticket number yesterday, it said that the miles are already credited. . . .
I pulled up the receipt from past itinerary and found that the last three flights are listed as ON class. So I'm guessing that this is the reason why they haven't posted. The third flight is correctly listed as R class, so I'm not sure why this hasn't posted yet.
Hi
MtRoot got your PM on this. Thanks for sending over the details. We’ll take a closer look and I’ll update the master thread over the weekend with any details.
Originally Posted by
aCavalierInCoach
ability to cancel award tickets via the website: cool! apparently losing all associated miles with said cancelled award: not cool
Hi
aCavalierInCoach, I don’t think I’m following the situation you’re experiencing. If you have any other details you’d like to post or PM us, I’m interested to see if there is an error here or if we need to improve the experience.
Shannon