March 3rd, 2012 System Integration Master Thread (PSS)
#1546
Join Date: Oct 2004
Location: SF, CA USA
Programs: UA 1K MM, RCC, PreChk , Hertz 5* Gold, HH Silver, SPG Gold thx to Amex Plat
Posts: 490
25 Min on hold for simple request
Called the 1k line at midnight to check on a possible confirmed UG for a return flight segment on Sunday. Second segment (ord-sfo) already updated with miles at booking (last Feb). I took a chance on CPU/UDU for the shorter first segment (ewr-ord).
Segment did have an UG available (as also indicated on the website), so I took the FC seat.
I make a similar call/request all the time with pmUA, and those calls would take 5 minutes. Difference this time ...
1. it took almost 30 minutes, being on hold for 25 of those minutes
2. the rep not understanding that I was already upgraded for the second segment and she didn't need to take more miles for the first segment
3. After hanging up, I went back online. The seat that I requested was not booked, but I was able to select it.
How annoying.
Segment did have an UG available (as also indicated on the website), so I took the FC seat.
I make a similar call/request all the time with pmUA, and those calls would take 5 minutes. Difference this time ...
1. it took almost 30 minutes, being on hold for 25 of those minutes
2. the rep not understanding that I was already upgraded for the second segment and she didn't need to take more miles for the first segment
3. After hanging up, I went back online. The seat that I requested was not booked, but I was able to select it.
How annoying.
#1547
Join Date: Jan 2009
Programs: UA 1K, EL Al ???, HHonors Diamond, Marriott Gold
Posts: 182
Reservation and Flight status show Different times
I have a trans atlantic flight on Sunday night. The res shows departure at 10:40pm and 4:50am arrival. The flight status shows everything an hour later (note: thats the scheduled time. It's not a delay).
Should that be the case, I won't make my connecting flight Monday morning. Guess it's another call to support.
Should that be the case, I won't make my connecting flight Monday morning. Guess it's another call to support.
#1548
Join Date: Jun 2007
Programs: UA 1K, Hilton Gold, Marriott Silver
Posts: 315
Has anything been mentioned about viewing the upgrade standby list on United flights operated by Skywest? It's a little annoying not knowing where you stand on the list.....
#1549




Join Date: May 2004
Programs: UA 1K 2MM, BA Gold, SQ TPP
Posts: 1,527
I have a trans atlantic flight on Sunday night. The res shows departure at 10:40pm and 4:50am arrival. The flight status shows everything an hour later (note: thats the scheduled time. It's not a delay).
Should that be the case, I won't make my connecting flight Monday morning. Guess it's another call to support.
Should that be the case, I won't make my connecting flight Monday morning. Guess it's another call to support.
#1550


Join Date: Jan 2011
Programs: UA S, Marriott P
Posts: 1,162
funny originally I had:
12/31/2011 2011 EQM conversion to PQM 43,168
12/31/2011 2011 EQS conversion to PQS 23
then they took it away, and now its:
3/3/2012 2012 EQM conversion to PQM 31,092
3/3/2012 2012 EQS conversion to PQS 10
which looking at my saved UA statement is more correct :-) I didnt even notice they give me more for half a day (of course why would I raise stink about more PQM :-))) ).
So they had some sort of error in conversion, rolled it back, and now recredited again.
Still not updates to flight postings or updates to LH 50%
12/31/2011 2011 EQM conversion to PQM 43,168
12/31/2011 2011 EQS conversion to PQS 23
then they took it away, and now its:
3/3/2012 2012 EQM conversion to PQM 31,092
3/3/2012 2012 EQS conversion to PQS 10
which looking at my saved UA statement is more correct :-) I didnt even notice they give me more for half a day (of course why would I raise stink about more PQM :-))) ).
So they had some sort of error in conversion, rolled it back, and now recredited again.
Still not updates to flight postings or updates to LH 50%
#1551
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
My PQM is now correct but PQS remains wrong. UA needs another set of fixes.
#1553



Join Date: Dec 2011
Location: SLC
Programs: UA 1K
Posts: 503
Still waiting for any flight credit (RDM PQM PQS) for three segments in 2/29 and 3/3. One segment on 3/3 posted 2 days ago. Should I still just wait and trust that they are taking care if me?
#1554
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
We should give the posting of flights seven days they request. Sure they are aware of ongoing problems. Trust. That is something different these days.
#1555




Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.6MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; DL GLD, HYA GLOB
Posts: 4,924
With PMUA, when a MP member's status was upgraded after a trip was ticketed, it was necessary to have the MP number deleted and re-entered into the PNR for that reservation to reflect the new status.
Must this be done on Shares?
Must this be done on Shares?
#1556


Join Date: Aug 2003
Posts: 248
yes..
i just received an email with a new pin but no promtion code and when using the 12tcvax it shows up as invalid...
is their a new promtion code that was not included in the email ?
or a typo in the pin ??
#1558
Join Date: Oct 2011
Location: Nothern NJ
Programs: UA GS, AC Elite, Global Entry
Posts: 204
I have a trans atlantic flight on Sunday night. The res shows departure at 10:40pm and 4:50am arrival. The flight status shows everything an hour later (note: thats the scheduled time. It's not a delay).
Should that be the case, I won't make my connecting flight Monday morning. Guess it's another call to support.
Should that be the case, I won't make my connecting flight Monday morning. Guess it's another call to support.
#1559
Join Date: Feb 2009
Location: SJC/PIT
Programs: AA EXP, AS 75K, TK Elite
Posts: 519
I'm having the same issue for my flights on a single itinerary taken on 3/1-3/3: only two of the six flights have posted so far, and the online credit request says they are already posted. Mine are mix of all sorts of flights: a PMCO, a PMUA, and two post-integration flights. I was going to wait a week or until the hold time gets more reasonable before I call.




