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March 3rd, 2012 System Integration Master Thread (PSS)

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March 3rd, 2012 System Integration Master Thread (PSS)

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Old Mar 9, 2012 | 2:47 am
  #1546  
 
Join Date: Oct 2004
Location: SF, CA USA
Programs: UA 1K MM, RCC, PreChk , Hertz 5* Gold, HH Silver, SPG Gold thx to Amex Plat
Posts: 490
25 Min on hold for simple request

Called the 1k line at midnight to check on a possible confirmed UG for a return flight segment on Sunday. Second segment (ord-sfo) already updated with miles at booking (last Feb). I took a chance on CPU/UDU for the shorter first segment (ewr-ord).

Segment did have an UG available (as also indicated on the website), so I took the FC seat.
I make a similar call/request all the time with pmUA, and those calls would take 5 minutes. Difference this time ...

1. it took almost 30 minutes, being on hold for 25 of those minutes
2. the rep not understanding that I was already upgraded for the second segment and she didn't need to take more miles for the first segment
3. After hanging up, I went back online. The seat that I requested was not booked, but I was able to select it.

How annoying.
ger3sf is offline  
Old Mar 9, 2012 | 4:29 am
  #1547  
 
Join Date: Jan 2009
Programs: UA 1K, EL Al ???, HHonors Diamond, Marriott Gold
Posts: 182
Reservation and Flight status show Different times

I have a trans atlantic flight on Sunday night. The res shows departure at 10:40pm and 4:50am arrival. The flight status shows everything an hour later (note: thats the scheduled time. It's not a delay).

Should that be the case, I won't make my connecting flight Monday morning. Guess it's another call to support.
ElieW is offline  
Old Mar 9, 2012 | 4:36 am
  #1548  
 
Join Date: Jun 2007
Programs: UA 1K, Hilton Gold, Marriott Silver
Posts: 315
Has anything been mentioned about viewing the upgrade standby list on United flights operated by Skywest? It's a little annoying not knowing where you stand on the list.....
zigenbock is offline  
Old Mar 9, 2012 | 4:50 am
  #1549  
40 Nights
50 Countries Visited
3M
20 Years on Site
 
Join Date: May 2004
Programs: UA 1K 2MM, BA Gold, SQ TPP
Posts: 1,527
Originally Posted by ElieW
I have a trans atlantic flight on Sunday night. The res shows departure at 10:40pm and 4:50am arrival. The flight status shows everything an hour later (note: thats the scheduled time. It's not a delay).

Should that be the case, I won't make my connecting flight Monday morning. Guess it's another call to support.
Is this a Daylight Savings Time issue? North America springs forward this weekend; Europe doesn't for several more weeks. Could be the flight status is just buggy.
c1mth0g is offline  
Old Mar 9, 2012 | 5:08 am
  #1550  
All eyes on you!
15 Years on Site
 
Join Date: Jan 2011
Programs: UA S, Marriott P
Posts: 1,162
funny originally I had:
12/31/2011 2011 EQM conversion to PQM 43,168
12/31/2011 2011 EQS conversion to PQS 23
then they took it away, and now its:
3/3/2012 2012 EQM conversion to PQM 31,092
3/3/2012 2012 EQS conversion to PQS 10

which looking at my saved UA statement is more correct :-) I didnt even notice they give me more for half a day (of course why would I raise stink about more PQM :-))) ).
So they had some sort of error in conversion, rolled it back, and now recredited again.
Still not updates to flight postings or updates to LH 50%
dsauch is offline  
Old Mar 9, 2012 | 5:44 am
  #1551  
 
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
My PQM is now correct but PQS remains wrong. UA needs another set of fixes.
RTWSTARALLIANCE is offline  
Old Mar 9, 2012 | 5:48 am
  #1552  
 
Join Date: Mar 2010
Location: ABE/PHL/EWR
Programs: UA Gold
Posts: 396
Originally Posted by RTWSTARALLIANCE
My PQM is now correct but PQS remains wrong. UA needs another set of fixes.
Same here
323power is offline  
Old Mar 9, 2012 | 6:01 am
  #1553  
30 Countries Visited
1M
10 Years on Site
 
Join Date: Dec 2011
Location: SLC
Programs: UA 1K
Posts: 503
Still waiting for any flight credit (RDM PQM PQS) for three segments in 2/29 and 3/3. One segment on 3/3 posted 2 days ago. Should I still just wait and trust that they are taking care if me?
eflyte is offline  
Old Mar 9, 2012 | 6:15 am
  #1554  
 
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
We should give the posting of flights seven days they request. Sure they are aware of ongoing problems. Trust. That is something different these days.
RTWSTARALLIANCE is offline  
Old Mar 9, 2012 | 6:15 am
  #1555  
40 Countries Visited
5M
100 Nights
All eyes on you!
 
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.6MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; DL GLD, HYA GLOB
Posts: 4,924
With PMUA, when a MP member's status was upgraded after a trip was ticketed, it was necessary to have the MP number deleted and re-entered into the PNR for that reservation to reflect the new status.

Must this be done on Shares?
wxguy is offline  
Old Mar 9, 2012 | 6:22 am
  #1556  
All eyes on you!
20 Years on Site
 
Join Date: Aug 2003
Posts: 248
Originally Posted by FriendlySkies
Anybody else having problems using an e-cert on CO.com?

I keep getting "! The Offer Code for the eCertificate you are using is incorrect. Please re-enter. If the problem persists, contact the eCertificate issuer for assistance."

yes..

i just received an email with a new pin but no promtion code and when using the 12tcvax it shows up as invalid...

is their a new promtion code that was not included in the email ?

or a typo in the pin ??
sweetsue is offline  
Old Mar 9, 2012 | 6:28 am
  #1557  
10 Countries Visited
20 Countries Visited
30 Countries Visited
10 Years on Site
 
Join Date: May 2011
Posts: 5,815
Originally Posted by wxguy
With PMUA, when a MP member's status was upgraded after a trip was ticketed, it was necessary to have the MP number deleted and re-entered into the PNR for that reservation to reflect the new status.

Must this be done on Shares?
No
edcho is offline  
Old Mar 9, 2012 | 6:29 am
  #1558  
 
Join Date: Oct 2011
Location: Nothern NJ
Programs: UA GS, AC Elite, Global Entry
Posts: 204
Originally Posted by ElieW
I have a trans atlantic flight on Sunday night. The res shows departure at 10:40pm and 4:50am arrival. The flight status shows everything an hour later (note: thats the scheduled time. It's not a delay).

Should that be the case, I won't make my connecting flight Monday morning. Guess it's another call to support.
Same problem - UA110 EWR-LHR on Sunday scheduled 7:05 pm departure, now showing as scheduled 8:05 on flight status, however schedule (reservation search) still reflects correct 7:05
rwsteelers is offline  
Old Mar 9, 2012 | 6:41 am
  #1559  
 
Join Date: Feb 2009
Location: SJC/PIT
Programs: AA EXP, AS 75K, TK Elite
Posts: 519
Originally Posted by prestonh
My mileage credit is still not posting for flights taken on 3/1. The request for credit tells me that those flights have already posted It's been more than 24 hours since the system switch...but that same message still shows on the website.
I'm having the same issue for my flights on a single itinerary taken on 3/1-3/3: only two of the six flights have posted so far, and the online credit request says they are already posted. Mine are mix of all sorts of flights: a PMCO, a PMUA, and two post-integration flights. I was going to wait a week or until the hold time gets more reasonable before I call.
MtRoot is offline  
Old Mar 9, 2012 | 6:50 am
  #1560  
 
Join Date: Nov 2011
Posts: 133
Originally Posted by 323power
Same here
PQM balance now ok, PQS (which used to be ok) now dropped. And - status returned to normal (from 1K to Platinum to 1K). Not a bad night somewhere in serverland.
Zouf is offline  


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