Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Feb 16, 2015, 10:13 am
#286
Join Date: Jul 2014
Location: New Jersey
Programs: United MileagePlus Plat, IHG Spire, Hilton,Miles&More
Posts: 47
Missing Travel Bank Credits
The splitting of the reservation due to upgrade process usually cancels out the newly assigned reservation from getting the credit. You need to send email to: [email protected]
Your Travel Bank is then credited after a week or so.
Common problem, no effort by UA to fix, as it's YOUR money in THEIR pocket, unless you act.
Your Travel Bank is then credited after a week or so.
Common problem, no effort by UA to fix, as it's YOUR money in THEIR pocket, unless you act.
Last edited by SilverElite; Feb 16, 2015 at 11:10 am
Feb 17, 2015, 9:24 am
#287
Suspended
Join Date: May 2012
Posts: 821
"TravelBank" - United.com Club Q&A
Just call UA.com desk and they will submit a case. It happens to me ALL the time and no update it will ever be fixed.
May 24, 2015, 6:34 am
#288
Join Date: Mar 2005
Location: TUS and any place close to a lav
Programs: UA 1.6MM
Posts: 5,423
Reporting Missing United.com Club Credits
How do you normally report/request missing united.com club credits?
Do you call the MP Service Center? Or, do you call UA Reservations? Or do you email customer care via the web form at https://www.united.com/web/en-US/con...r/default.aspx ?
Thanks.
Do you call the MP Service Center? Or, do you call UA Reservations? Or do you email customer care via the web form at https://www.united.com/web/en-US/con...r/default.aspx ?
Thanks.
May 24, 2015, 8:25 am
#289
Join Date: Dec 2009
Location: BOS (South End)
Programs: UA 1K, AA EXP, TrueBlue, IHG Plat Amb, SPG Gold, Marriott Gold, Accor Platinum, National Exec Elite
Posts: 907
How do you normally report/request missing united.com club credits?
Do you call the MP Service Center? Or, do you call UA Reservations? Or do you email customer care via the web form at https://www.united.com/web/en-US/con...r/default.aspx ?
Thanks.
Do you call the MP Service Center? Or, do you call UA Reservations? Or do you email customer care via the web form at https://www.united.com/web/en-US/con...r/default.aspx ?
Thanks.
May 24, 2015, 8:28 am
#290
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Webform complaint. This stuff has to be researched, so a call is simply your time on hold vs. a 30-second and cost-free submission.
May 24, 2015, 10:20 am
#291
Join Date: Dec 2006
Location: USA
Posts: 3,945
How do you normally report/request missing united.com club credits?
Do you call the MP Service Center? Or, do you call UA Reservations? Or do you email customer care via the web form at https://www.united.com/web/en-US/con...r/default.aspx ?
Thanks.
Do you call the MP Service Center? Or, do you call UA Reservations? Or do you email customer care via the web form at https://www.united.com/web/en-US/con...r/default.aspx ?
Thanks.
May 24, 2015, 10:26 am
#292
Join Date: Apr 2008
Location: San Antonio - the nicest city in northern Mexico
Programs: CO OnePass; AAdvantage Dirt; IHG Priority Club Plat; Hyatt Plat; Marriott Gold; Avis PresPref;
Posts: 886
May 24, 2015, 12:14 pm
#293
Join Date: Sep 2011
Location: IAH
Programs: UA Silver
Posts: 527
My experience has been that anytime I purchase a flight for my wife and I (after logging into my account) and the record is later split, I get credit for my flight but do not get credit for my wife's flight. Customer service told me this is a known glitch in the system. They then manually add the credit for the missing flights.
May 24, 2015, 12:18 pm
#294
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
http://www.flyertalk.com/forum/showt...ferrerid=22732
An email to [email protected] with:
1. Account number and name
2. Traveler name/s, number of traveler/s if applicable
3. Member's united.com Club enrollment and expiration dates
4. Reservation confirmation number (PNR locator)
5. Flight number, origin/destination and travel date
An email to [email protected] with:
1. Account number and name
2. Traveler name/s, number of traveler/s if applicable
3. Member's united.com Club enrollment and expiration dates
4. Reservation confirmation number (PNR locator)
5. Flight number, origin/destination and travel date
May 24, 2015, 12:57 pm
#295
Join Date: Aug 2008
Location: Chicago
Programs: United 1K
Posts: 477
I've had 3 flights not get credited. When I emailed, I was told they would credit after I completed the flights.
May 24, 2015, 1:38 pm
#296
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
May 24, 2015, 2:37 pm
#297
Suspended
Join Date: May 2012
Posts: 821
It's a well know glitch but never gets fixed...If you travel with a companion on the same reservation and don't get upgraded together it will split the res in 2 at check in.....Been going on for years.
May 25, 2015, 2:42 am
#298
Join Date: Jan 2013
Programs: UA S, Marriott Gold (UA), Hertz PC (UA), HH Gold (cc), Avis PP, National EC Executive
Posts: 280
Yep, just let a couple uncredited flights accumulate in a spreadsheet and send an email on a boring Saturday.
May 25, 2015, 10:53 am
#299
Join Date: Apr 2000
Location: Hudson, OH
Programs: UA-MM; Hilton Lifetime Diamond, Marriott Gold
Posts: 1,350
Yea, similar problem. CLE-EWR-LHR RT booked for 2 on same confirmation #. CLE-EWR cancelled, they booked us on the next CLE-EWR flight (which worked out OK), but ticket was split by them. My flight credited OK, Mrs Zip did not. Sent them this info. After 3 weeks, received e-mail telling me her flight was credited the $5 into TravelBank; checked my TB info, and it then WAS credited OK. About a month later, checked by TB statement again, and her flight (and the $5) was removed from the account!!! Such aggravation over $5.
I now am taking about 40% less flights than when I was 1K. But I find the number of United.com posting problems is actually increasing.
I now am taking about 40% less flights than when I was 1K. But I find the number of United.com posting problems is actually increasing.
May 25, 2015, 1:21 pm
#300
Join Date: Mar 2005
Location: TUS and any place close to a lav
Programs: UA 1.6MM
Posts: 5,423
Thanks!
https://www.united.com/web/en-US/con...r/default.aspx
What are you all choosing for "Subject:" drop box?
"Fares / Pricing"
"General Question"
"Other"
https://www.united.com/web/en-US/con...r/default.aspx
What are you all choosing for "Subject:" drop box?
"Fares / Pricing"
"General Question"
"Other"