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Consolidated "United Club Access Questions" Thread [ARCHIVE]

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Old Dec 7, 2014, 12:30 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
This is an archive of older posts, the active thread is Consolidated "United Club Access Questions" Thread

United operates United Clubs in the USA and many international locations -- see United Club and Other United Lounges for a detailed list.

UA's partners and the Star Alliance operates lounges in some of the same airports and many others. See the *A Lounge Finder and *A Lounge Access Policies . Additionally, some airports have "contract" lounges, admission is airport dependent.

United also operates International Global First Lounges and Arrival Lounges. These lounges have different access policy, see the linked threads for more.

To have access to the UCs, you will need to fit into one of the following
  • Be a UC member -- either directly purchased or combined with a credit card (such as Chase MP Club card)
    * UC members can have 2 guests or guest their spouse and dependent children under 21 years - Note at non-UA *A lounges UC members are allowed only 1 guest.
    * The actual UC membership card @ UCs is generally not required if you have a UA BP -- since the UC membership is tied to the MP account
    * Same day BP on ANY airline (arriving or departing)
    * Spousal memberships are available as an extra cost option
  • Be traveling as *G member (see UA *G on domestic-only itinerary limitation) with departing *A BP showing your status while in any cabin
    * Can guest 1 traveler with a departing *A BP.
    * UA *G cannot access domestic UCs unless traveling on a *A international itin (within 24 hours - can be different PNR)
    * If non-UA *G but crediting to UA MP, you will need to present your non-UA *G card. There have been some reports of refused entry -- agents claiming you have to be crediting to the same program as you are requesting entry
  • Be departing that airport in *A International Business or International First (with BP)
    * International First passengers can guest 1 traveler with a departing *A BP. No guests for International Business.
    * UA has an expanded access policy that those traveling same day International Business or International First on UA operated flights can access UCs at any same day connecting airport
  • Premium transcontinental non-stop (EWR-SFO/LAX & BOS-SFO) business class traveler
    * Limited to origin and destination airports of the premium transcontinental flight -- does not include connecting cities
    * No guests
  • Have or purchase a UC one-time access pass
    * No guests
  • Have Amtrak Select Plus or Select Executive status.
    * 1 guest
    * Same day BP on ANY airline (arriving or departing)

When BP/ticket is required, it can be either a paid or award ticket.


United Club T&Cs

Common questions
Children -- Are they counted as a guest?
Anyone with an individual ticket is counted as a guest. Lap children (below 2 years of age) are not counted as a guest. UC members can guest their dependent family at UCs (but this will not work at other *A lounges).

Is Canada, Mexico, Caribbean, Puerto Rico (San Juan), .... international for UC access?
Yes
Travel to or from Canada, the Caribbean, Central America, Guam and Mexico are considered international itineraries for the purposes of United Club access.
What about Domestic First Class?
Domestic First Class is not provided with UC access. Unless you qualify based on some other reason, there is no access for paid or award domestic FC.

Can my guest stay if I leave the lounge?
Strictly speaking, no. Guests only have access when the sponsor is in the lounge. You have "responsibility" for the guest when they are in the lounge. Realistically, however, there is usually no problem with leaving a guest behind.

Can access to the UC be further restricted?
UA reserves the right to limit access including the number of guests at times of crowding.

Can I bring food into the UC?
Strictly speaking no. There may be local health & safety codes against this.

Can I guest 3 co-workers by using multiple access methods? Such as 2 via UC membership and 1 as *G international?
No -- you cannot stack access methods.

Can I access the UC on arrival and no forward *A travel or if departing on a non-*A carrier?
Maybe if UC member or UA *G on international itinerary or arriving on UC operated Polaris cabin itinarary (Alsoyou qill need to able to access to the UC location)
Starting 18 Aug 2016: United Club Access (including members) Only w/ Same-Day BP


Partner lounges
Access / reviews for TK's IAD *A lounge
Consolidated "Access to Lufthansa Lounge at IAD" Thread [2014 forward]
Best IAD Lounge
Lufthansa Lounge Access in DTW/Detroit
Accessing the *A Lounge at LAX/TBIT as a UA flyer
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Consolidated "United Club Access Questions" Thread [ARCHIVE]

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Old Sep 16, 2014, 10:30 pm
  #1246  
 
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
Originally Posted by micmcguire
I think I know the answer but thought I would check with the experts. Traveling tomorrow FSD-DEN-IAH-MEX in first, first, and business. Is Mexico considered international for the purposes as it regards to lounge access? I have a 4 hour layover in IAH and would love to spend it in the lounge instead of wandering around the terminal. Thanks in advance!
Originally Posted by IAH-OIL-TRASH
Yes, you are right. Enjoy! Terminal E UC is the nicest.
And since you list yourself as *G remember that you also have access to the UC at DEN as well.
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Old Sep 16, 2014, 11:33 pm
  #1247  
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Join Date: Apr 2013
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Originally Posted by jasonvr
And since you list yourself as *G remember that you also have access to the UC at DEN as well.
Doesn't need *G. Because OP is flying international business on UA, he will have UC access at both DEN and IAH.
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Old Sep 17, 2014, 7:17 am
  #1248  
 
Join Date: Oct 2013
Programs: GS, Hilton Gold, Marriott Gold, *gold
Posts: 121
Originally Posted by Kacee
Doesn't need *G. Because OP is flying international business on UA, he will have UC access at both DEN and IAH.
Am in united club west in DEN right now.

Important safety tip, I would avoid the yougart today as it's just sitting out on the counter and not in a tray full of ice.
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Old Sep 17, 2014, 8:46 am
  #1249  
 
Join Date: Mar 2012
Location: Minneapolis MN
Programs: DL PM
Posts: 491
Dumb question - please forgive me. If i am a UC member can I just hand over my bp when I enter for them to scan, or do I have to show my card / digital card? Would be nice to have one less thing to get out my wallet going through the airport!

Thanks!
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Old Sep 17, 2014, 8:53 am
  #1250  
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Boarding Pass suffices for United Clubs.
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Old Sep 17, 2014, 9:32 am
  #1251  
 
Join Date: Oct 2013
Programs: GS, Hilton Gold, Marriott Gold, *gold
Posts: 121
Originally Posted by micmcguire
Am in united club west in DEN right now.

Important safety tip, I would avoid the yougart today as it's just sitting out on the counter and not in a tray full of ice.
Crisis averted they put it on ice :-)
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Old Sep 17, 2014, 10:07 pm
  #1252  
 
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
Originally Posted by Kacee
Doesn't need *G. Because OP is flying international business on UA, he will have UC access at both DEN and IAH.
True because UA extends the rules for those flying on their own metal. It wasn't originally clear that all segments were actually on UA metal until I looked more closely at the airport codes.
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Old Sep 20, 2014, 11:52 am
  #1253  
 
Join Date: Aug 2010
Posts: 11
Flying HA to HNL from SFO. Since HA flies out of the SFO international terminal, how easy is it to visit the UAL Club in the international terminal before the flight? I have two one-time passes which expire soon.

Thanks! Ray
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Old Sep 20, 2014, 12:13 pm
  #1254  
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Join Date: Sep 2003
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Originally Posted by SFOtoLIH
Flying HA to HNL from SFO. Since HA flies out of the SFO international terminal, how easy is it to visit the UAL Club in the international terminal before the flight? I have two one-time passes which expire soon.

Thanks! Ray
Easy - it's just past security on right, and it'll be a lot less crowded than the other SFO UCs at that time of day. The bartendress is a character.
IAH-OIL-TRASH is offline  
Old Sep 20, 2014, 1:25 pm
  #1255  
 
Join Date: Aug 2010
Posts: 11
Originally Posted by IAH-OIL-TRASH
Easy - it's just past security on right, and it'll be a lot less crowded than the other SFO UCs at that time of day. The bartendress is a character.
Thanks! But, I think that means we'll have to go through two security checkpoints (is that correct)? One for the UAL gates, and then the other checkpoint for the HA gate? If so, I might try it if we get there early enough and the line isn't too long.

Thanks again - Ray
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Old Sep 20, 2014, 1:51 pm
  #1256  
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Originally Posted by SFOtoLIH
Thanks! But, I think that means we'll have to go through two security checkpoints (is that correct)? One for the UAL gates, and then the other checkpoint for the HA gate? If so, I might try it if we get there early enough and the line isn't too long.

Thanks again - Ray
My bad. HA leaves from A gates, not G gates. It'll be tough to get to UCs.

Last edited by IAH-OIL-TRASH; Sep 20, 2014 at 1:57 pm
IAH-OIL-TRASH is offline  
Old Sep 21, 2014, 10:15 am
  #1257  
 
Join Date: Aug 2010
Posts: 11
Thanks anyways. You've confirmed my concerns about my plan. I skip it this time.
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Old Sep 24, 2014, 9:39 am
  #1258  
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LHR United Club on arrival?

Flying into LHR Terminal 2 on UA in coach, we have a UC membership, are we shuttled straight to the arrivals hall or can we access the United Club prior to going to Immigration?
matrixwalker2012 is offline  
Old Sep 24, 2014, 9:43 am
  #1259  
 
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Originally Posted by matrixwalker2012
Flying into LHR Terminal 2 on UA in coach, we have a UC membership, are we shuttled straight to the arrivals hall or can we access the United Club prior to going to Immigration?
No access to UC. No arrivals facilities for you. UA Arrivals lounge for BF/GF pax only. Sorry.
kirkwoodj is offline  
Old Sep 24, 2014, 10:15 am
  #1260  
 
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,274
Of course, if you're departing LHR for your return, you'll have (after a long walk) access to the brand spanking new UC in T2.

The arrivals lounge is (unfortunately for you) only for BF and GF customers.
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