Global Premier (fka Systemwide) Upgrades on Lufthansa?
Dec 26, 2011, 12:34 am
#1
Original Poster
Join Date: Jun 2010
Location: Asia
Programs: Mileage Plus 1K 2009-2012; Lifetime Miles 754,057
Posts: 3
Global Premier (fka Systemwide) Upgrades on Lufthansa?
I have just received my 6 SWU vouchers on being 1K again in 2012. I wonder if they can still be used on Lufthansa upgrade (with printed vouchers from UA)?? Many thanks for your advice.
Dec 26, 2011, 12:38 am
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Welcome to FT!, geoywc
Have seen no specific announcement one way or the other -- but given the arrangement / JV between UA & LH appears unchanged, would be surprised if there is a change in the ability to use paper UA SWUs on LH .
Have seen no specific announcement one way or the other -- but given the arrangement / JV between UA & LH appears unchanged, would be surprised if there is a change in the ability to use paper UA SWUs on LH .
Last edited by WineCountryUA; Dec 26, 2011 at 12:43 am Reason: added welcome
Dec 26, 2011, 12:41 am
#3
Original Poster
Join Date: Jun 2010
Location: Asia
Programs: Mileage Plus 1K 2009-2012; Lifetime Miles 754,057
Posts: 3
Many thanks for your quick response. Apart from UA/CO/LH, can these SWU vouchers be used on any other Star Alliance airlines?? Cheers.
Dec 26, 2011, 12:45 am
#4
Moderator: United Airlines
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Dec 26, 2011, 9:41 am
#6
Join Date: Apr 2009
Location: SFO
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Dec 26, 2011, 11:11 am
#7
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As malgudi notes, UA has confirmed that GPUs will be good on LH. That said, we have already seen ome change. UA's website now says Z is not eligible for upgrade on LH, althought there has yet to be a report of a paper SWU that disallows Z.
Dec 26, 2011, 11:31 am
#8
Moderator: United Airlines
Join Date: Jun 2007
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Posts: 66,854
missed that in the mess of comments UA Insider made
but as many have learned it is neither UA web or what is printed on the SWUs that matters, but the rules the LH agents go by.
but as many have learned it is neither UA web or what is printed on the SWUs that matters, but the rules the LH agents go by.
Mar 3, 2012, 1:10 am
#9
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Join Date: Dec 2002
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Is there any way to get around the 2-week timetable for issuance of a paper GPU/SWU? Can you get one issued at a UA ticket counter?
Mar 3, 2012, 1:30 am
#10
Moderator: United Airlines
Join Date: Jun 2007
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Posts: 66,854
Mar 6, 2012, 12:43 pm
#11
Join Date: Oct 2006
Location: LAX / NRT / MUC
Programs: UA1K / LH SEN / SPG Plat / MR Plat
Posts: 2
Global Premier (fka Systemwide) Upgrades on Lufthansa?
Does anybody know if United will still issue systemwide upgrades for use on Lufthansa? Can't get through to the 1k desk....
Mar 6, 2012, 12:51 pm
#12
Join Date: Oct 2010
Location: MEL
Programs: QR platinum
Posts: 606
Welcome to FT as active poster!
I expect the paper certificates will continue, but no direct experience requesting them after 3/3.
To reach the 1k desk, have you tried the international AT&T toll-free numbers?
That should connect you directly, and with minimal or no wait time (based on pre 3/3 experience)... Maybe there is still preference in the queue given UA is paying the bill of the call.
I expect the paper certificates will continue, but no direct experience requesting them after 3/3.
To reach the 1k desk, have you tried the international AT&T toll-free numbers?
That should connect you directly, and with minimal or no wait time (based on pre 3/3 experience)... Maybe there is still preference in the queue given UA is paying the bill of the call.
Mar 6, 2012, 12:59 pm
#13
Join Date: Aug 2002
Location: Trenton NJ
Programs: UA Gold MM, Honors Diamond, Marriott Gold, Hertz President’s Circle
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I'm in the process of getting this done right now as I type. I got a sCO agent who did not know that SWUs could be printed and used on LH. She did not know how to do it and is searching for someone who can.
I tried to do this on Friday before the integration and they could not do it then. Fortunately, my flight isn't until the 16th so I can wait a few more days.
I tried to do this on Friday before the integration and they could not do it then. Fortunately, my flight isn't until the 16th so I can wait a few more days.
Mar 6, 2012, 1:12 pm
#14
Join Date: Jun 2003
Location: ATL
Programs: UA 3.6 MM, Marriott Lifetime Plat
Posts: 2,582
I tried on March 2nd to get a paper SWU for LH and was told that the functionality to print out paper SWUs was already out of service for the merger. Let me know if you have success.
They also told me that mileage plus was not picking up the phone
They also told me that mileage plus was not picking up the phone
I'm in the process of getting this done right now as I type. I got a sCO agent who did not know that SWUs could be printed and used on LH. She did not know how to do it and is searching for someone who can.
I tried to do this on Friday before the integration and they could not do it then. Fortunately, my flight isn't until the 16th so I can wait a few more days.
I tried to do this on Friday before the integration and they could not do it then. Fortunately, my flight isn't until the 16th so I can wait a few more days.
Mar 6, 2012, 1:23 pm
#15
Join Date: Oct 2010
Location: MEL
Programs: QR platinum
Posts: 606
The certificate printing was handled by MP customer care. In PMUA, SOP was to call 1k line and then ask to be transferred to MP customer care to print a paper SWU for use on LH.