Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Aug 26, 2014, 2:15 pm
#8626
Join Date: Nov 2010
Posts: 29
My question pertains to entry by land using the Nexus Lane.
If you are entering the USA by air you'll be using the "Global Entry" lane (Nexus members are also automatically enrolled in Global Entry).
So if you mean have you entered the USA via Global Entry and not been asked any questions, the answer is yes. (I'm Canadian.)
However, in my experience (mostly at YVR) this has been the exception, not the rule. Usually it's the standard where are you going / what are you doing series of questions.
So if you mean have you entered the USA via Global Entry and not been asked any questions, the answer is yes. (I'm Canadian.)
However, in my experience (mostly at YVR) this has been the exception, not the rule. Usually it's the standard where are you going / what are you doing series of questions.
Aug 26, 2014, 2:18 pm
#8627
Join Date: Jun 2012
Posts: 446
I was wondering if anyone has been harassed for not having their vehicles registered w/ NEXUS. It's been my understanding that NEXUS no longer keeps the information on our owned vehicles, but I was scolded by a CBP officer for not having my info on file. FTR, the only way to add it on GOES is to apply for SENTRI, but I have no intention of taking my vehicle into Mexico (or paying the $42,- fee). Thoughts?
You may want to file a complaint with CBP. Sounds like some re-training is in order.
https://help.cbp.gov/app/forms/complaint/
Aug 26, 2014, 3:29 pm
#8628
Join Date: May 2013
Programs: NEXUS/GE
Posts: 521
Not even once. Wasn't asked for it when I signed up for the program either. Have taken rental cars through as well.
You may want to file a complaint with CBP. Sounds like some re-training is in order.
https://help.cbp.gov/app/forms/complaint/
You may want to file a complaint with CBP. Sounds like some re-training is in order.
https://help.cbp.gov/app/forms/complaint/
Anyways, that agent is need of training in regards to NEXUS.
Aug 26, 2014, 6:28 pm
#8629
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
I've been asked once if the vehicle I was driving was my own. "No, I rented it as I'm flying back to Philly from Buffalo this morning," was a good enough answer. Definitely an opportunity for retraining.
Aug 28, 2014, 9:04 pm
#8630
Join Date: Dec 2009
Location: yyc
Programs: as,ac,ua,spg
Posts: 13
Just wondering what peoples success rate has been regarding "walk up " interview scheduling . YYC is backed up until Jan / 2015. and we are travelling at Christmas. Sweetgrass MT only does interviews on Tues and Thurs. and YEG is late Nov. Should I book for YEG ? Or "wing it " and walk into YYC and see if they can fit the 3 of us (2 adults and 1 child) in ? Thoughts?
Aug 29, 2014, 9:38 am
#8631
Join Date: Jun 2012
Posts: 446
I remember reading a while back someone tried to get an interview without an appointment and was more or less told to leave or they'd never get NEXUS.
As long as you have an appointment for that particular day you can arrive before and if they're able to they'll process you sooner, but no go otherwise.
Aug 29, 2014, 9:54 am
#8632
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,535
Keep checking for cancellations. For a busy place like YVR, you'll be kicked out for sure.
Last year a friend from LAX had a tiny window during a Christmas to YVR to get an appointment, but got one on Christmas Eve eventually through others' cancellations
Having said that, if you have an appointment that day, bring your kid if they are young and they might be processed at the same time. They're more lenient on kids, but not with adults
Last year a friend from LAX had a tiny window during a Christmas to YVR to get an appointment, but got one on Christmas Eve eventually through others' cancellations
Having said that, if you have an appointment that day, bring your kid if they are young and they might be processed at the same time. They're more lenient on kids, but not with adults
Aug 29, 2014, 12:28 pm
#8633
Join Date: Jul 2003
Posts: 336
I suppose it depends on the Nexus location. I called the one nearest me and was told as long as I had an appointment scheduled and I wanted to get an earlier date, I might just walk in later in the day any day. If I came in and was prepared to wait, I might possibly be taken because of cancellations or "no" shows.
As it happened, an availability came up sooner which I was able to schedule. It was on a Sunday afternoon and it happened there was only a couple other people waiting in the office.
As it happened, an availability came up sooner which I was able to schedule. It was on a Sunday afternoon and it happened there was only a couple other people waiting in the office.
Aug 30, 2014, 7:52 am
#8634
Join Date: Aug 2014
Posts: 3
I've been lurking here for a while and now have a question. My wife and I applied for Nexus through GOES on June 6 (12 weeks ago) and the status is still showing as "Pending Review". I knew that it could take a while but this is longer than what I was expecting. Should I be concerned that something got "lost" or simply keep waiting?
Thanks
Thanks
Aug 30, 2014, 8:27 am
#8635
Join Date: May 2013
Programs: NEXUS/GE
Posts: 521
I've been lurking here for a while and now have a question. My wife and I applied for Nexus through GOES on June 6 (12 weeks ago) and the status is still showing as "Pending Review". I knew that it could take a while but this is longer than what I was expecting. Should I be concerned that something got "lost" or simply keep waiting?
Thanks
Thanks
The word there is that is taking 8-12 weeks for get conditional approval.
Aug 30, 2014, 8:47 am
#8636
Join Date: Aug 2014
Posts: 3
Another thread on FlyerTalk is discussing this exact thing: http://www.flyertalk.com/forum/trust...sing-time.html
The word there is that is taking 8-12 weeks for get conditional approval.
The word there is that is taking 8-12 weeks for get conditional approval.
Didn't know about that one.
Aug 30, 2014, 5:48 pm
#8637
Join Date: Dec 2009
Location: yyc
Programs: as,ac,ua,spg
Posts: 13
Just an update. We got very lucky and snagged a date for Sept 14 at YYC ! It does pay to check the GOES system as much as you can. People cancel and spots open up.
Cheers
Cheers
Aug 30, 2014, 11:17 pm
#8638
Suspended
Join Date: Nov 2010
Posts: 1,677
I have a couple of questions about this NEXUS program. I went to my interview today and I was told the card will arrive in about 10 days.
1. Took the interview in Detroit. They do not have iris scan, so now my NEXUS card will not be good for air travel until I get the iris scan added. Is it necessary to make an appointment to "add" this to my NEXUS or can I just show up in one of the iris scan locations?
2. I don't understand the relationship between NEXUS and Global Entry. When I was being interviewed by the Canadian official, I was told that my Global Entry will be made inactive, but will be linked to my NEXUS card. I was wondering if someone could shed some light on this. So if I try to use my Global Entry, that card is now null and void? And supposedly NEXUS does everything and more that Global Entry did?
Any info will be appreciated.
1. Took the interview in Detroit. They do not have iris scan, so now my NEXUS card will not be good for air travel until I get the iris scan added. Is it necessary to make an appointment to "add" this to my NEXUS or can I just show up in one of the iris scan locations?
2. I don't understand the relationship between NEXUS and Global Entry. When I was being interviewed by the Canadian official, I was told that my Global Entry will be made inactive, but will be linked to my NEXUS card. I was wondering if someone could shed some light on this. So if I try to use my Global Entry, that card is now null and void? And supposedly NEXUS does everything and more that Global Entry did?
Any info will be appreciated.
Aug 31, 2014, 7:26 am
#8639
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
I have a couple of questions about this NEXUS program. I went to my interview today and I was told the card will arrive in about 10 days.
1. Took the interview in Detroit. They do not have iris scan, so now my NEXUS card will not be good for air travel until I get the iris scan added. Is it necessary to make an appointment to "add" this to my NEXUS or can I just show up in one of the iris scan locations?
1. Took the interview in Detroit. They do not have iris scan, so now my NEXUS card will not be good for air travel until I get the iris scan added. Is it necessary to make an appointment to "add" this to my NEXUS or can I just show up in one of the iris scan locations?
2. I don't understand the relationship between NEXUS and Global Entry. When I was being interviewed by the Canadian official, I was told that my Global Entry will be made inactive, but will be linked to my NEXUS card. I was wondering if someone could shed some light on this. So if I try to use my Global Entry, that card is now null and void? And supposedly NEXUS does everything and more that Global Entry did?
Any info will be appreciated.
Any info will be appreciated.
For air travel to the US as NEXUS you use your passport at the GE kiosk - just like GE - so the card (whether GE or NEXUS) is moot. For other crossings, use your NEXUS card both directions.