Lufthansa 'MyOffer' by Plusgrade [bidding for upgrade to PE, C & F]
Jun 13, 2015, 1:22 am
#47
Join Date: Jun 2015
Posts: 1
Two bids on LH "myoffer" rejected
Tried the MyOffer feature for LH SIN-FRA and for FRA-SIN. Both bids at USD $210 ($10 above the min offer) rejected. The first flight wound up being canceled, but was hoping to get a seat on the leg back.
In both instances, the rejection e-mail came within 24 hours of the flight. Not sure if they accept offers on a rolling basis.
Wondering if the section is full or if the bid was just too low to be accepted.
Better luck next time!
In both instances, the rejection e-mail came within 24 hours of the flight. Not sure if they accept offers on a rolling basis.
Wondering if the section is full or if the bid was just too low to be accepted.
Better luck next time!
Jul 2, 2015, 7:51 am
#48
Join Date: Jun 2015
Posts: 10
First my offer then Star Alliance upgrade
Hi,
Im currently booked in V class. If im successfull with my offer to E can I apply a Star Alliance upgrade to I on top of this to get my business class seat. Offcourse all pending space available. Flight looks wide open in all premium cabins.
Im currently booked in V class. If im successfull with my offer to E can I apply a Star Alliance upgrade to I on top of this to get my business class seat. Offcourse all pending space available. Flight looks wide open in all premium cabins.
Jul 6, 2015, 1:16 am
#49
Join Date: May 2015
Location: SFO
Programs: AA, AS, AC, Hilton, Hyatt, IHG
Posts: 198
Jul 6, 2015, 1:30 am
#50
Join Date: Jun 2015
Posts: 10
Why is this obvious?
Last week when I had a booked E (booking class) class ticket I upgraded this to business 6h before departure (got I class on boarding card but I received my E class miles).
If my V ticket is upgraded to booking class E (via my offer) why would this ticket not be further upgrade able for Star Alliance miles?
Last week when I had a booked E (booking class) class ticket I upgraded this to business 6h before departure (got I class on boarding card but I received my E class miles).
If my V ticket is upgraded to booking class E (via my offer) why would this ticket not be further upgrade able for Star Alliance miles?
Jul 6, 2015, 1:52 am
#51
Join Date: May 2015
Location: SFO
Programs: AA, AS, AC, Hilton, Hyatt, IHG
Posts: 198
Doesn't work like that. LH system knows that you have already upgraded using MyOffer and they will not allow you to upgrade again by whatever means (be it Mileage Upgrade or e-Voucher).
However, if you really want to upgrade form Economy (V) to Business, why not directly upgrade with miles? LH allows direct upgrade from Economy to Business, you can skip PE class for upgrades.
However, if you really want to upgrade form Economy (V) to Business, why not directly upgrade with miles? LH allows direct upgrade from Economy to Business, you can skip PE class for upgrades.
Jul 20, 2015, 1:16 am
#54
Join Date: Dec 2011
Location: FRA
Programs: UA, TG, LH
Posts: 70
Has anyone found an upgrade table that includes upgrades Eco to Eco+, which ticket class can be upgraded, and how many miles are needed? I just checked again and still only found the S* table at LH http://www.miles-and-more.com/mediap...a_46479406.PDF .
UA offers upgrades during electronic checkin or when I checked my seating and on board if seats are still available. Prices remained the same but varied with the routing IAD-FRA ~180US$ IAD-GIG ~160US$. UA E+ offers more legroom but thats all. My return seat on an exit row was freezing cold, like there was no or only insufficient insulation used.
During a recent FRA-IAD hop I wondered too, why LH-C was followed by a few E before LH placed the few E+ rows. The E+ seat remind me of older C-Seats. I flew the same routing with SK, which has similar seat comport.
UA offers upgrades during electronic checkin or when I checked my seating and on board if seats are still available. Prices remained the same but varied with the routing IAD-FRA ~180US$ IAD-GIG ~160US$. UA E+ offers more legroom but thats all. My return seat on an exit row was freezing cold, like there was no or only insufficient insulation used.
During a recent FRA-IAD hop I wondered too, why LH-C was followed by a few E before LH placed the few E+ rows. The E+ seat remind me of older C-Seats. I flew the same routing with SK, which has similar seat comport.
Jul 20, 2015, 1:24 am
#55
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
http://www.miles-and-more.com/online...l=en&cid=18002
With the introduction of Premium Economy Class by Lufthansa the following upgrades are now possible on international Lufthansa flights to/from Germany:
Upgrade from Economy Class (B, Y) to Premium Economy Class:
20,000 miles: India, North America, Southern Africa
20,000 miles: Middle East, the Caucasus, North and Central Africa
25,000 miles: Central America, Caribbean, South America
30,000 miles: South-East Asia, Central Asia, Far East
Upgrade from Economy Class (H, M, Q, S, U, V, W) to Premium Economy Class:
20,000 miles: Middle East, the Caucasus, North and Central Africa
30,000 miles: India, North America, Southern Africa
30,000 miles: Central America, Caribbean, South America
35,000 miles: South-East Asia, Central Asia, Far East
Upgrade from Premium Economy Class (G) to Business Class:
20,000 miles: India, North America, Southern Africa
20,000 miles: Middle East, the Caucasus, North and Central Africa
25,000 miles: Central America, Caribbean, South America
30,000 miles: South-East Asia, Central Asia, Far East
Upgrade from Premium Economy Class (E) to Business Class:
20,000 miles: Middle East, the Caucasus, North and Central Africa
30,000 miles: India, North America, Southern Africa
30,000 miles: Central America, Caribbean, South America
35,000 miles: South-East Asia, Central Asia, Far East
Upgrade with eVoucher:
From Economy Class to Premium Economy Class = 1 eVoucher
From Premium Economy to Business Class = 1 eVoucher
In addition, Premium Economy upgrades are also possible on a few international legs of Lufthansa intercontinental flights, provided that these flight legs are operated by Lufthansa.
Aug 12, 2015, 11:14 am
#56
Join Date: Apr 2014
Posts: 8
Lufthansa MyOffer Technical PROBLEM + Technical Support Incompetence
I'd like to preface this by praising Lufthansa. They are a beacon of German appreciation for competency. My encounter with their "technical support" line today was the antithesis of this however.
The MyOffer page is bug ridden and not working on any of my computers, using a variety of browsers. I tried emailing technical support and called the M&M and Reservations line and all told me to call the technical support line. What a joke this is.
I've attached here a copy of the complaint I just filed with Lufthansa Customer Relations.
Hello,
I am due to fly on Tuesday the 18th of August to Frankfurt and have been trying to use the MyOffer feature which is ridden with technical issues. I have emailed the Technical Support which told me to call M&M which told me to call the reservations line, which told me to call the Technical Support.
Finally I got on the phone with Technical Support, agent name: Andrea, who told me she was in a call centre in Ireland. This interaction has been the most frustrating and disappointing I have ever had with Lufthansa.
The agent did not know her way around the Lufthansa website and did not even know what I was talking about when I mentioned "myOffer". She told me if I want an upgrade to call the reservations line, to which I insisted for minutes to please let me speak to a manager (she refused) or someone who would at least know what this website feature is. Finally I walked her through the site and she found the myOffer page and proceeded to read me what the page says. She kept repeating the line about "you will find out 72 hours before your flight if you have received your upgrade".
Finally after insisting, I was able to tell Andrea that I have not been able to place my offer, and that this was the reason for my call! She was combative and rude, and told me that on her end everything is working so clearly there is no problem and that I need to just deal with it.
She refused to transfer me to a colleague, manager, or supervisor. She told me she had no manager and that there was no immediate supervisor she could put me in touch with.
This woman did not even know how to work the Lufthansa website and allegedly is a member of the technical support staff. Add to that incompetence that she does not even have the customer service or social skills to speak politely or competently to any customer and you will understand the disgusting call I had with this agent.
I am a returning customer to Lufthansa because of their emphasis on competence, and because of the consistently high level of service. Lufthansa costs significantly more than the competing airlines, but I return time and time again because they have proven themselves to me. This interaction with Andrea is threatening that trust however. I am deeply disappointed. I would like to simply use the myOffer feature and have spent hours trying to get help with the feature and all I have to show for it is a crushed spirit and great quantity of frustration. I expect more of Lufthansa.
The MyOffer page is bug ridden and not working on any of my computers, using a variety of browsers. I tried emailing technical support and called the M&M and Reservations line and all told me to call the technical support line. What a joke this is.
I've attached here a copy of the complaint I just filed with Lufthansa Customer Relations.
Hello,
I am due to fly on Tuesday the 18th of August to Frankfurt and have been trying to use the MyOffer feature which is ridden with technical issues. I have emailed the Technical Support which told me to call M&M which told me to call the reservations line, which told me to call the Technical Support.
Finally I got on the phone with Technical Support, agent name: Andrea, who told me she was in a call centre in Ireland. This interaction has been the most frustrating and disappointing I have ever had with Lufthansa.
The agent did not know her way around the Lufthansa website and did not even know what I was talking about when I mentioned "myOffer". She told me if I want an upgrade to call the reservations line, to which I insisted for minutes to please let me speak to a manager (she refused) or someone who would at least know what this website feature is. Finally I walked her through the site and she found the myOffer page and proceeded to read me what the page says. She kept repeating the line about "you will find out 72 hours before your flight if you have received your upgrade".
Finally after insisting, I was able to tell Andrea that I have not been able to place my offer, and that this was the reason for my call! She was combative and rude, and told me that on her end everything is working so clearly there is no problem and that I need to just deal with it.
She refused to transfer me to a colleague, manager, or supervisor. She told me she had no manager and that there was no immediate supervisor she could put me in touch with.
This woman did not even know how to work the Lufthansa website and allegedly is a member of the technical support staff. Add to that incompetence that she does not even have the customer service or social skills to speak politely or competently to any customer and you will understand the disgusting call I had with this agent.
I am a returning customer to Lufthansa because of their emphasis on competence, and because of the consistently high level of service. Lufthansa costs significantly more than the competing airlines, but I return time and time again because they have proven themselves to me. This interaction with Andrea is threatening that trust however. I am deeply disappointed. I would like to simply use the myOffer feature and have spent hours trying to get help with the feature and all I have to show for it is a crushed spirit and great quantity of frustration. I expect more of Lufthansa.
Aug 15, 2015, 5:18 am
#58
Join Date: May 2015
Posts: 51
Considering the online MyOffer Upgrade to PE- starting price of $325 SIN to FRA, $375 FRA to SHanghai. Wondering how high to go. Any successful bids on these routes?
And how do you know what the minimum bid is? Is it the default position of the slider when entering MyOffer?
And how do you know what the minimum bid is? Is it the default position of the slider when entering MyOffer?
Last edited by EdFly; Aug 17, 2015 at 4:53 am
Aug 24, 2015, 2:09 pm
#59
Join Date: Mar 2001
Location: Bonn, Germany
Programs: TK Elite, LH FTL
Posts: 647
Successful bid for PE on LH 572
I recently flew FRA-JNB on LH 572, returning from ABV a few days later on LH 595. I used MyOffer to bid 200€ for a premium economy seat (my original fare class was S) and the offer cleared a few days before departure. Upon check-in, I was upgraded to business class, probably on account of my *G status and because the flight was clearly very full in coach. The return flight was already pretty full when I booked it (my fare class was B) and I was upgraded at the gate to business class, despite the fact that only my FTL card was in the system at that stage. I had looked at MyOffer for that flight as well, but since the bids for business class started at 480€ (no PE on that flight), I figured I might tempt fate and hope for an operational upgrade. In summary, I was very happy with MyOffer, despite the fact that I have still not actually flown Lufthansa's premium economy 
Aug 25, 2015, 2:38 am
#60
Join Date: May 2015
Posts: 11
Seems you were lucky there, Arnur 
^
I also have a €235 bid for JNB - FRA, I hope it will clear too. I don't have any status however, so not hoping for a bump to C.
A colleague of mine also recently bid on a FRA - EWR flight and it was accepted. However, Amex blocked the transaction so the upgrade didn't go trough. Funny side note: he has a Brussels Airlines Amex
I will call Amex just to make sure they don't block my upgrade too.
^ I also have a €235 bid for JNB - FRA, I hope it will clear too. I don't have any status however, so not hoping for a bump to C.
A colleague of mine also recently bid on a FRA - EWR flight and it was accepted. However, Amex blocked the transaction so the upgrade didn't go trough. Funny side note: he has a Brussels Airlines Amex
I will call Amex just to make sure they don't block my upgrade too.