Jun 8, 2015, 10:34 am
Last edit by: PTahCha
Hotel concierge does not respond to emails ([email protected]) - pick up the phone and call instead.
Lounge
120 EUR per room for Ambassadors
150 EUR per room for everyone else
Should be free for all RA's now, for sure if you are a regular guest
Must book club room for free access. Lounge access not part of the regular rate for suites.
Lounge access is included for free with all room categories when you book via a Virtuoso travel agent (see the Luxury Hotels forum if you need one)
Mini-bar
Mini-bar drinks complimentary to RA on both paid and award stays
Update Nov 12 Mini-bar is not complimentary on RA award stays unless you are a regular customer
Lounge
120 EUR per room for Ambassadors
150 EUR per room for everyone else
Should be free for all RA's now, for sure if you are a regular guest
Must book club room for free access. Lounge access not part of the regular rate for suites.
Lounge access is included for free with all room categories when you book via a Virtuoso travel agent (see the Luxury Hotels forum if you need one)
Mini-bar
Mini-bar drinks complimentary to RA on both paid and award stays
Update Nov 12 Mini-bar is not complimentary on RA award stays unless you are a regular customer
IC Le Grand Paris Master Thread [merged]
Jul 26, 2015, 2:24 am
#1276
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
One of the best of all the IC's. And it's recently gotten even better with the improvements discussed above. The club is the difference maker for me and why I'll probably never stay at the Indigo or the Marceau IC.
Jul 26, 2015, 5:01 pm
#1278
Join Date: Oct 2006
Location: UK
Programs: BA Blue, IC Spire Ambassador
Posts: 5,228
Had a disappointing stay here last Sat. Booked a club room for c€500. Arrived at 2pm "room not quite ready" would I like to wait in the lounge? Annoying, but ok whatever. No RA recognition / mention. Lasso asked for a 2pm checkout as I had a train at 3:30.
Lounge was excellent. Asked staff to let me know when room ready. Asked again at 3:30 - not yet ready. Ok. When will it be ready? Called housekeeping "about 5pm, it's a nice day you might want to go out for a while." No, I'd like a room. Do you have any vacant rooms available now? "No but this one is a nice one."
Go back at 4:30 - no room. Ask for Duty Manager.
Go back at 4:45 - where's my room and where's the manager, I'm leaving now. "Oh your room is ready".
Seems to be an upgrade to an opera view room. No fruit, no welcome gift. Hair in the sink, scuffed walls. Oh well.
Had a fab night in Paris and went to a good bar called Chez Georges - would go there again! Went to a club. Got in at 4:15.
Went to club lounge at about 1pm for some nourishment - excellent again.
Got back to room, key had stopped working, back to Club lounge - they hadn't noted my late checkout.
Pay bill, not asked how stay was, not thanked for being RA.
Stay posted as non qualifying.
Not impressed at all. Won't be back.
Lounge was excellent. Asked staff to let me know when room ready. Asked again at 3:30 - not yet ready. Ok. When will it be ready? Called housekeeping "about 5pm, it's a nice day you might want to go out for a while." No, I'd like a room. Do you have any vacant rooms available now? "No but this one is a nice one."
Go back at 4:30 - no room. Ask for Duty Manager.
Go back at 4:45 - where's my room and where's the manager, I'm leaving now. "Oh your room is ready".
Seems to be an upgrade to an opera view room. No fruit, no welcome gift. Hair in the sink, scuffed walls. Oh well.
Had a fab night in Paris and went to a good bar called Chez Georges - would go there again! Went to a club. Got in at 4:15.
Went to club lounge at about 1pm for some nourishment - excellent again.
Got back to room, key had stopped working, back to Club lounge - they hadn't noted my late checkout.
Pay bill, not asked how stay was, not thanked for being RA.
Stay posted as non qualifying.
Not impressed at all. Won't be back.
Jul 27, 2015, 9:14 am
#1279
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,963
Had a disappointing stay here last Sat. Booked a club room for c€500. Arrived at 2pm "room not quite ready" would I like to wait in the lounge? Annoying, but ok whatever. No RA recognition / mention. Lasso asked for a 2pm checkout as I had a train at 3:30.
Lounge was excellent. Asked staff to let me know when room ready. Asked again at 3:30 - not yet ready. Ok. When will it be ready? Called housekeeping "about 5pm, it's a nice day you might want to go out for a while." No, I'd like a room. Do you have any vacant rooms available now? "No but this one is a nice one."
Go back at 4:30 - no room. Ask for Duty Manager.
Go back at 4:45 - where's my room and where's the manager, I'm leaving now. "Oh your room is ready".
Seems to be an upgrade to an opera view room. No fruit, no welcome gift. Hair in the sink, scuffed walls. Oh well.
Had a fab night in Paris and went to a good bar called Chez Georges - would go there again! Went to a club. Got in at 4:15.
Went to club lounge at about 1pm for some nourishment - excellent again.
Got back to room, key had stopped working, back to Club lounge - they hadn't noted my late checkout.
Pay bill, not asked how stay was, not thanked for being RA.
Stay posted as non qualifying.
Not impressed at all. Won't be back.
Lounge was excellent. Asked staff to let me know when room ready. Asked again at 3:30 - not yet ready. Ok. When will it be ready? Called housekeeping "about 5pm, it's a nice day you might want to go out for a while." No, I'd like a room. Do you have any vacant rooms available now? "No but this one is a nice one."
Go back at 4:30 - no room. Ask for Duty Manager.
Go back at 4:45 - where's my room and where's the manager, I'm leaving now. "Oh your room is ready".
Seems to be an upgrade to an opera view room. No fruit, no welcome gift. Hair in the sink, scuffed walls. Oh well.
Had a fab night in Paris and went to a good bar called Chez Georges - would go there again! Went to a club. Got in at 4:15.
Went to club lounge at about 1pm for some nourishment - excellent again.
Got back to room, key had stopped working, back to Club lounge - they hadn't noted my late checkout.
Pay bill, not asked how stay was, not thanked for being RA.
Stay posted as non qualifying.
Not impressed at all. Won't be back.
Are you sure that you were identified as RA?
Jul 27, 2015, 9:31 am
#1280
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
It sounds quite possible that you've fallen victim to the glitch that coincided with the introduction of Spire. Some RA profiles (including mine) are showing up on the IHG system as "Club". This could explain your sub-par treatment.
I would contact guest relations at the hotel, express your disappointment, and ask why you didn't receive any of your entitled benefits. Moreover, that your room was possibly even downgraded (?) There is something amiss here, and I'd be surprised if it wasn't for the reason I've suggested.
I would contact guest relations at the hotel, express your disappointment, and ask why you didn't receive any of your entitled benefits. Moreover, that your room was possibly even downgraded (?) There is something amiss here, and I'd be surprised if it wasn't for the reason I've suggested.
Jul 27, 2015, 2:54 pm
#1281
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
I agreee that you need to make sure you are correctly identified. It's your responsibility and can be necessary at any hotel in the world. Don't assume.
Jul 28, 2015, 1:39 am
#1282
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
It sounds quite possible that you've fallen victim to the glitch that coincided with the introduction of Spire. Some RA profiles (including mine) are showing up on the IHG system as "Club". This could explain your sub-par treatment.
I would contact guest relations at the hotel, express your disappointment, and ask why you didn't receive any of your entitled benefits. Moreover, that your room was possibly even downgraded (?) There is something amiss here, and I'd be surprised if it wasn't for the reason I've suggested.
I would contact guest relations at the hotel, express your disappointment, and ask why you didn't receive any of your entitled benefits. Moreover, that your room was possibly even downgraded (?) There is something amiss here, and I'd be surprised if it wasn't for the reason I've suggested.
It just the non-IC Brands that for RAs see elite status field as "BLANK" and since staff know one is an ihg @rewards person as one has member number, some staff/hotels interpret blank as Club level (although club level will show as CLUB)
CP's both recognised me as Spire but just same bennies as Platinum's , only had issues of being non status at HIE, HI, SBS
Jul 28, 2015, 12:35 pm
#1284
Join Date: Dec 2012
Location: WAS/NYC/LON
Programs: AA EXP, HH DIA, Hyatt DIA
Posts: 286
Jul 28, 2015, 2:35 pm
#1285
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I strongly suggest if you are a)not Ambassador b)want lounge without paying 140eoro/night upsell at checkin
Then you simply need instead of booking on IHG own site you use an agent
You search and book using a Virtuoso Agent. At last count Virtuoso bookings guaranteed and upgrade at checkin and free lounge access too
you may need forgo the qual night and points though booking with Virtuoso
Then you simply need instead of booking on IHG own site you use an agent
You search and book using a Virtuoso Agent. At last count Virtuoso bookings guaranteed and upgrade at checkin and free lounge access too
you may need forgo the qual night and points though booking with Virtuoso
Jul 29, 2015, 1:47 am
#1286
Join Date: Jun 2012
Location: Oslo
Programs: SAS EBG, IHG Spire Amb, CCG
Posts: 591
I strongly suggest if you are a)not Ambassador b)want lounge without paying 140eoro/night upsell at checkin
Then you simply need instead of booking on IHG own site you use an agent
You search and book using a Virtuoso Agent. At last count Virtuoso bookings guaranteed and upgrade at checkin and free lounge access too
you may need forgo the qual night and points though booking with Virtuoso
Then you simply need instead of booking on IHG own site you use an agent
You search and book using a Virtuoso Agent. At last count Virtuoso bookings guaranteed and upgrade at checkin and free lounge access too
you may need forgo the qual night and points though booking with Virtuoso
Jul 29, 2015, 3:39 am
#1287
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
If I wanted to book a junior suite at a high end hotel like this one, for more than 4 or 5 days, I'd call up the reservation manager and negotiate club into the deal. If it's a two week or longer stay, you can negotiate even more.
Jul 29, 2015, 11:34 am
#1288
Join Date: Apr 2013
Programs: Starwood/Hyatt/IHG-PLAT/Hilton-DIA
Posts: 468
Jul 29, 2015, 11:43 am
#1289
Join Date: Dec 2012
Location: WAS/NYC/LON
Programs: AA EXP, HH DIA, Hyatt DIA
Posts: 286
I'd recommend this thread (there are quite a few FT Virtuoso agents) or Googling and looking through some of the top results you see.
Aug 31, 2015, 11:05 am
#1290
Join Date: Nov 2013
Location: London, UK
Programs: IHG Spire Ambassador, Hilton Gold, Carlson Gold
Posts: 23
Does anyone know if the hotel offers a special deal on adding breakfast to the room rate upon check in? 45 euros seems quite steep but I'd be tempted at a lower price. I'm a platinum ambassador if that helps.