Busted, Uh... Roll of honor for busted Plats
Jan 18, 2014, 6:47 pm
#46
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
downgraded after 1 month following status match
I requested a status match to Platinum in late November 2013. I was specifically told that the Platinum status would be good for the entirety of 2014 (which matched what I read on FT for late year status matches). In the 8 weeks since receiving the status, I've provided roughly $6000 of business to IHG properties.
This week I noticed my status had been downgraded to Gold. When I called, I was told that my status match actually expired in December and nothing could be done since it was a one-time offer. This is exactly why I asked how long the match would be good for in the first place. What's the point of a one month status match?
-FlyerBeek
This week I noticed my status had been downgraded to Gold. When I called, I was told that my status match actually expired in December and nothing could be done since it was a one-time offer. This is exactly why I asked how long the match would be good for in the first place. What's the point of a one month status match?
-FlyerBeek
Jan 18, 2014, 6:55 pm
#47
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
I did write to them and even attaching my plat card. The replied simply said, after checking my account i am only qualify as gold and that card was sent when i was still a plat. Tha's it.
Jan 18, 2014, 6:59 pm
#48
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
Exactly what I have wondered myself!
I do know many big corporations are badly managed but I just can't believe any big corp is so badly managed that they do things like that on purpose so I can only, off the top of my head, see two scenarios:
1. They either accidentally extended the status of so many of us.
2. Or they accidentally downgraded us after that promise.
I just can't see any corporation making a "let's say to all these people we extend the status and then we just won't do it, hahahaha" decision.
I do know many big corporations are badly managed but I just can't believe any big corp is so badly managed that they do things like that on purpose so I can only, off the top of my head, see two scenarios:
1. They either accidentally extended the status of so many of us.
2. Or they accidentally downgraded us after that promise.
I just can't see any corporation making a "let's say to all these people we extend the status and then we just won't do it, hahahaha" decision.
Jan 19, 2014, 1:33 am
#49
In memoriam
Original Poster
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
I don't see that MANDATED plat benefits have changed at all. The only changes I've seen are more consistent room upgrades plus a drink voucher. However, whilst they represent improvements, neither are consistent, neither are mandated.
The benefits of plat remain paper thin, that's why I didn't chase the status.
Jan 19, 2014, 7:54 am
#50
Join Date: Feb 2012
Programs: HH Dia, IHG Dia Amb, MB Ti, WoH G, OWE
Posts: 270
Plat to Club for 4days
That's totally insane!
Same boat w/ me. Even, downgraded from Platinum to Club! Calling CS but seems doesn't really help. Then, forward previous conversation (correspondence from CS about my upgrading prior status match until end 2014 which contained ref#) by email to CS. Few days later, my club upgraded back to Platinum. They acknowledged "issues" numbers of member loss their status on replied email. Lesson learnt, any correspondence should get ref# to save ur butt. Good luck!
Same boat w/ me. Even, downgraded from Platinum to Club! Calling CS but seems doesn't really help. Then, forward previous conversation (correspondence from CS about my upgrading prior status match until end 2014 which contained ref#) by email to CS. Few days later, my club upgraded back to Platinum. They acknowledged "issues" numbers of member loss their status on replied email. Lesson learnt, any correspondence should get ref# to save ur butt. Good luck!
Jan 19, 2014, 9:35 am
#51
Join Date: Nov 2006
Location: I hate my location and hope to flee from it soon.
Programs: Hyatt PL, PC Spire/RA, HH GOLD, SPG Green, Marriott Silver, Skywards B, CSA Gold, Lufthansa Paper,UA
Posts: 1,211
......
Last edited by olegator; Jan 19, 2014 at 9:36 am Reason: Mental Disorder
Jan 19, 2014, 9:36 am
#52
Join Date: Nov 2006
Location: I hate my location and hope to flee from it soon.
Programs: Hyatt PL, PC Spire/RA, HH GOLD, SPG Green, Marriott Silver, Skywards B, CSA Gold, Lufthansa Paper,UA
Posts: 1,211
I requested a status match to Platinum in late November 2013. I was specifically told that the Platinum status would be good for the entirety of 2014 (which matched what I read on FT for late year status matches). In the 8 weeks since receiving the status, I've provided roughly $6000 of business to IHG properties.
This week I noticed my status had been downgraded to Gold. When I called, I was told that my status match actually expired in December and nothing could be done since it was a one-time offer. This is exactly why I asked how long the match would be good for in the first place. What's the point of a one month status match?
-FlyerBeek
This week I noticed my status had been downgraded to Gold. When I called, I was told that my status match actually expired in December and nothing could be done since it was a one-time offer. This is exactly why I asked how long the match would be good for in the first place. What's the point of a one month status match?
-FlyerBeek
(or you had stays in IC outside of NA?)
Jan 19, 2014, 11:25 am
#54
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
I look forward to hearing from IHG what these better benefits will be - inclusive breakfast would be a good start, but so far apart from increased points earnings I haven't seen much to mark out plat!
Jan 19, 2014, 11:31 am
#55
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
A $49/year card with a free night anywhere in the system yearly and comped Platinum status is well worth it IMHO. This may be a USA/Chase only option though?
Jan 19, 2014, 11:45 am
#56
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
The Black IHG VISA card in the UK costs £99/$158 and comes with Plat status but requires £10k ($16k) in spend before you receive a free night cert though!
Jan 19, 2014, 12:05 pm
#57
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
you get 30-40k points too dont forget depending on what link you use, bring on the good old days where the promo was with no fee!
Jan 19, 2014, 12:08 pm
#58
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Not bad at all, although still not as generous as the US card, but that's par for the course!
Jan 19, 2014, 12:16 pm
#59
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
My guess is that, although the letters and member cards were sincere, they never actually got around to extending the status itself back then. Now, the current reps know nothing about that situation, and are lazily blowing us off. I got a reply that I need to attach a copy of the letter so they can see for themselves what I'm complaining about. Hope I can find it!
Jan 19, 2014, 1:19 pm
#60
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
