NJNY

UPDATE: I looked all over but couldn't find my letter, but decided to call IHG Rewards again anyway. I don't know if something has changed or if I just got a good CSR this time, but I explained the situation and he confirmed that their records show the letter was sent to me on June 6th. He apologized and said this is a problem in their system which can be immediately corrected. I logged in and see I am back to Plat. This was excellent customer service, nothing at all like what I experienced the other day.

Now I can book some upcoming nights at IHG.

FinnishFlash

Nice to hear, NJNY!

I hope I get the same result. I have this far sent them an e-mail, they asked for copy of the letter and I answered that I don't have it any more.

I'm also Marriott Plat so I guess I could do status match anytime I want but as a matter of principle I'd like to see IHG just honoring their promise without those extra steps.

lingua101

Because I sent email to Don Berg and told him about this stupidity. Ne replied and thanks me to highlight this mistake.

lingua101

That's exactly my message to don. The fact we do have a Platinum card issued by IHG (not fake card) with expiry date of 2014, they should honor it. Full stop.

It does not matter on how many qualifying nights I have clocked in 2013 or If i still have the letter to prove that IHG has been extended the Plat status through 2014.

May be soon IHG will behave like Ethiopian airlin, who told me that I do not have a ticket even I can show them a copy od eTicket receipt which clearly show my ET ticket number.

sofasurfer

Only just noticed this thread. Have been downgraded, too (even though, upon checking my emails, that my mid-month statement emailed to me yesterday says I'm still plat?!). Can't say I'm that bothered, I've pretty much given up on IHG.

I status challenged to Marriott gold last year, and appreciated the lounge access (in particular, at their Montreal property ^) - it doesn't look like I'll be making too many hotel stays this year in general, but after being pretty loyal to IHG (including putting a fair bit of work-related business their way in the last 2-3 years, for whatever that's worth - probably nothing in the grand scheme of things) I'm done with them.

We'll probably use some of our points to buy Ambassador at some point - Mrs Sofasurfer had it for a couple of years, and we got some decent value out of that, in terms of upgrades and BOGOFs.

After reading this thread, though, I don't feel I'm missing out on anything by taking my business (including the work-related stuff) elsewhere. Oh well. It was nice while it lasted.

ThePointsCollector

I was dropped to Club as well but after one phone call nice Filipino rep fixed the problem and Im back to Platinum. No need to send any letters in.

Points Scrounger

I just called and had my status re-instated, too!

Ben_mw

I'd like to know how that call went, as I was also dropped to club, though I have the Platinum card valid 2014 in my hand! I have just tried ringing, but was basically told to go away!

NJNY

My first call was the same as you describe. Just call again.

ThePointsCollector

She said "Let me take a look" and then came back on line and said "I fixed it. Now you have it through the end of 2014. Thanks for patiently waiting"
Thats it.

Ben_mw

Yep, a different agent told me it was a glitch in the system and I'm now back to platinum for the rest of the year
Amazing the difference in attitude and outcome between the 2 different members of staff I've just dealt with!

Points Scrounger

The rep was incredibly polite, put me on hold to fix it, came back asking if I had a copy of the letter "for their records" (perhaps because they had a note in the system that they had requested that in their email response). I truthfully replied that I have been traveling, so no chance to look for it. She asked if I could tell her when the letter might have been sent, thanks to this thread I said, "June, perhaps?" which seemed to get her off the hook in terms of something to put in the case notes, back on hold I went. She came back saying it was done, and before we hung up I had her confirm that the status change was good through December.

lingua101

so you guys must thank me because I wrote to Don Berg, otherwise they will simply tell you based on your qualifying nights you are xxxx for 2014

olegator

Seems you are a bit.. ummm...

lingua101

I am serious. If I did not send email to Don, you think it will be so easy?