The Big Win returns - Spring 2014
Feb 22, 2014, 4:37 am
#901
Join Date: Feb 2008
Location: Germany
Programs: IC Spire Ambassador, A3*G, MSC Diamond
Posts: 249
Err I even more confuse trying to understand what you are trying to say.
You said the survey doesn't count towards the win big challenge. Then you said the survey is one of the offer. You needs to complete the offers to get big win challenge.
Aren't you contradicting yourself?
Not really sure What is your point though
You said the survey doesn't count towards the win big challenge. Then you said the survey is one of the offer. You needs to complete the offers to get big win challenge.
Aren't you contradicting yourself?
Not really sure What is your point though
However from THEIR point of view (IHG Ambassador Service) you have to complete a certain number of stay based offers to complete the "Win big" challenge.
My problem is: I cannot read anywhere in the T&C that the offers counting towards the "Win big" challenge have to be stay based offers.
Got it now?
Feb 22, 2014, 11:03 am
#902
Join Date: Nov 2004
Location: Philadelphia
Programs: AA (Exec Plat), ANA (Plat), Club Carlson (Gld), Hilton (Diamond), IHG (Plat), SPG (Gld)
Posts: 447
From MY points of view the Survey is an offer like all the other offers (only that it is not a stay based offer) and should count towards the "Win big" challenge.
However from THEIR point of view (IHG Ambassador Service) you have to complete a certain number of stay based offers to complete the "Win big" challenge.
My problem is: I cannot read anywhere in the T&C that the offers counting towards the "Win big" challenge have to be stay based offers.
Got it now?
However from THEIR point of view (IHG Ambassador Service) you have to complete a certain number of stay based offers to complete the "Win big" challenge.
My problem is: I cannot read anywhere in the T&C that the offers counting towards the "Win big" challenge have to be stay based offers.
Got it now?
In my case, I have 7 offers under the "My Offers" section, and my Big Win states I need to complete 6 of "My Offers." As such, there isn't much room for confusion, since "Survey the Win" is listed under "My Offers" it counts as 1 of the 6 offers I need to complete.
If Ambassador Customer Service is giving you the wrong information, then you need to HUCA to find an agent who understands the promotion and can rectify whatever issue you are having that is preventing you from qualifying for the "Big Win" by completing the "Survey the Win" Offer.
Feb 22, 2014, 11:13 am
#903
Join Date: Feb 2005
Posts: 974
If Ambassador Customer Service is giving you the wrong information, then you need to HUCA to find an agent who understands the promotion and can rectify whatever issue you are having that is preventing you from qualifying for the "Big Win" by completing the "Survey the Win" Offer.
Similarly, I have 5 "offers" in my Big Win promotion including the Survey.
And my Big Win says "Complete 5 of your offers and earn 39,000 points". So logically is seems clear that the Survey is a qualifying "offer" for the purposes of completing The Big Win.
That of course is the problem when calling Customer Service to inquire about promotions of this type. They probably have received little (if any) useful information on the promotion, yet they feel compelled to say something to the customer, so they end up giving out incorrect information.
Feb 22, 2014, 12:16 pm
#904
Join Date: Feb 2008
Location: Germany
Programs: IC Spire Ambassador, A3*G, MSC Diamond
Posts: 249
It would be perfect if you could make screenshots and send them to me should IHG constantly go on refusing to count my Survey towards the "Win big" challenge!
Feb 22, 2014, 12:56 pm
#905
Join Date: Aug 2012
Programs: AA Plat, MAR Plat, IHG Plat, Hertz PC
Posts: 1
IHG customer service is incompetent--this offer should be called The Big Scam. Anybody contemplating this challenge should save themselves a headache and don't bother. I've been IHG plat for 5+ years, done dealing with them even though they've got some decent properties.
Feb 22, 2014, 1:13 pm
#906
Join Date: Jul 2012
Location: ARN
Programs: BAEC Gold, TK*Elite+, EBD, FBG, EKS, IHG Royal Ambassador
Posts: 768
Read again please. I said it has not been counted towards the Big Win. I got my 100 points within a minute too, as has been reported here. But, when looking at the Big Win challenge, which means completing X offers, it does not count, which is an error that they are working on.
Feb 22, 2014, 2:24 pm
#907
Join Date: Jan 2004
Location: MSP
Programs: AA Plat Pto, IHG Plat, HH Gold, Hyatt Globalist
Posts: 2,538
How did they get the first round of Bug Win to work so well yet bungled this one so badly? I have an extremely doable set of goals that would require at most 2 deviations from normal habits and yet I am looking at Marriott's Megabonus rather than the mess of Big Win 2.
Feb 22, 2014, 2:27 pm
#908
Join Date: Feb 2008
Location: Germany
Programs: IC Spire Ambassador, A3*G, MSC Diamond
Posts: 249
Read again please. I said it has not been counted towards the Big Win. I got my 100 points within a minute too, as has been reported here. But, when looking at the Big Win challenge, which means completing X offers, it does not count, which is an error that they are working on.
What they told me sounded different:
See my ealier post.
Feb 22, 2014, 3:44 pm
#911
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
The survey shows as Completed on my Big Win page; however, it has not been credited as a completed task (overall), nor have I received the 100 points.
Feb 22, 2014, 6:07 pm
#912
Join Date: Feb 2005
Posts: 974
The link that I use to login to The Big Win is;
https://bigwin.ihg.com/amer/us/en/lo...ring14_DEFAULT
The page can sometimes take a while to load, and you can't complete the login process until it is fully loaded. So be patient.
And to respond to Exiled in Express's comment a few posts back, the Fall 2013 version of The Big Win didn't work that well. The "book with us" nights took a looooooooong time to post, but they did eventually post and I received my points.
I suspect the problems that people are having this time around will eventually sort themselves out as well, but I can appreciate the frustrations that are being expressed. People want to make plans, and if these plans include hotel stays to qualify for the promotion we want to be sure that we will get the bonus that has been promised !!!
Feb 22, 2014, 7:14 pm
#913
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
Ben Klein, welcome to FlyerTalk ! Hope you enjoy the discussion.
The link that I use to login to The Big Win is;
https://bigwin.ihg.com/amer/us/en/lo...ring14_DEFAULT
The page can sometimes take a while to load, and you can't complete the login process until it is fully loaded. So be patient.
And to respond to Exiled in Express's comment a few posts back, the Fall 2013 version of The Big Win didn't work that well. The "book with us" nights took a looooooooong time to post, but they did eventually post and I received my points.
I suspect the problems that people are having this time around will eventually sort themselves out as well, but I can appreciate the frustrations that are being expressed. People want to make plans, and if these plans include hotel stays to qualify for the promotion we want to be sure that we will get the bonus that has been promised !!!
The link that I use to login to The Big Win is;
https://bigwin.ihg.com/amer/us/en/lo...ring14_DEFAULT
The page can sometimes take a while to load, and you can't complete the login process until it is fully loaded. So be patient.
And to respond to Exiled in Express's comment a few posts back, the Fall 2013 version of The Big Win didn't work that well. The "book with us" nights took a looooooooong time to post, but they did eventually post and I received my points.
I suspect the problems that people are having this time around will eventually sort themselves out as well, but I can appreciate the frustrations that are being expressed. People want to make plans, and if these plans include hotel stays to qualify for the promotion we want to be sure that we will get the bonus that has been promised !!!
Feb 22, 2014, 10:45 pm
#914
Suspended
Join Date: Jul 2007
Posts: 866
ANA Hotels in Japan & Big Win
Do stays at the various ANA Hotels in Japan count towards all the Big Win challenges (including the one that requires a Best Flex Rate with Breakfast)? Or is there some rule, which has remained obscure to me so far, that excludes these from the Big Win promo?
Feb 23, 2014, 1:04 am
#915
Join Date: Jan 2013
Posts: 1
When you click on that option, the rate on the turns from "best flexible rate" to "best flexible rate with breakfast". So those hotels that have the "+" checkbox for breakfast are the only ones where you can get that rate.
But it's not always $10. I've seen $5, I've seen $12, I've seen $15, and there are probably other amounts.
But it's not always $10. I've seen $5, I've seen $12, I've seen $15, and there are probably other amounts.