Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jul 21, 2014, 4:43 am
#6107
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,812
Luxury indeed, I continue to find it increasingly difficult to get a BRG competing website for high profile properties such as the UK ICs, never mind several.
Jul 21, 2014, 8:44 am
#6108
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Jul 21, 2014, 5:26 pm
#6109
Join Date: Oct 2012
Posts: 486
Is anyone else getting an error after hitting submit? I get "Illegal hex characters in escape (%) pattern" and some other stuff. Tried in two browsers with the same result.
Jul 21, 2014, 5:29 pm
#6110
Join Date: Dec 2010
Location: UK
Programs: IHG Plat; CC Gold
Posts: 845
If, where you have type anything, you have used the % character it will return this error. Resubmit, but make sure you only use standard alphabetical and numerical characters, (no %'s etc) and you should be OK.
Jul 21, 2014, 5:35 pm
#6111
Join Date: Oct 2012
Posts: 486
I worked this one out without any help from IHG, told them, but it is still a problem.
If, where you have type anything, you have used the % character it will return this error. Resubmit, but make sure you only use standard alphabetical and numerical characters, (no %'s etc) and you should be OK.
If, where you have type anything, you have used the % character it will return this error. Resubmit, but make sure you only use standard alphabetical and numerical characters, (no %'s etc) and you should be OK.
Also, I just noticed the wiki says 3% difference for Aus and NZ, but the T&C on IHG's website say 1.5%. Was 3% arrived at by experience or is it an error?
Jul 22, 2014, 1:59 am
#6113
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Jul 22, 2014, 2:31 am
#6114
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Sites are wising up. I had IC Park Lane declined last week because the cheaper rate inc breakfast whilst the rate online (£50 more) did not!
Jul 22, 2014, 11:15 am
#6115
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,441
Current response time is 24 hours and above. Certainly in the last few days.
Jul 22, 2014, 11:54 am
#6116
Join Date: Oct 2012
Posts: 486
Made my first attempt and it was denied because the source of the difference was a service charge IHG adds. Fair enough because the room rate was the same, but it doesn't seem like a policy that is going to encourage direct bookings.
Jul 23, 2014, 6:04 am
#6117
Join Date: Mar 2010
Posts: 143
thinking of booking a room (near an airport) that also includes parking for the duration of my holiday - I will stay in room for one night - but leave car for just over 6 days (they have an "up to 8 nights of parking" package).
Question is:
If I get a successful claim is my whole package "free"?
I read in the T&C that packages can be "compared" but no indication of what I'd get "free" -
Thanks for any guidance
Question is:
If I get a successful claim is my whole package "free"?
I read in the T&C that packages can be "compared" but no indication of what I'd get "free" -
Thanks for any guidance
Jul 23, 2014, 6:07 am
#6118
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,812
thinking of booking a room (near an airport) that also includes parking for the duration of my holiday - I will stay in room for one night - but leave car for just over 6 days (they have an "up to 8 nights of parking" package).
Question is:
If I get a successful claim is my whole package "free"?
I read in the T&C that packages can be "compared" but no indication of what I'd get "free" -
Thanks for any guidance
Question is:
If I get a successful claim is my whole package "free"?
I read in the T&C that packages can be "compared" but no indication of what I'd get "free" -
Thanks for any guidance
Good luck
Jul 23, 2014, 7:00 am
#6119
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,812
I know it's been a popular place for BRG claims, so just a heads up for those not reading other threads that IC westminster is leaving the IHG brand in Sept. Even if you get accepted for a BRG, I think you are under jeopardy on checking in to it after that time that the hotel is likely not to honour it.
Jul 23, 2014, 9:52 am
#6120
Join Date: Mar 2014
Posts: 24
Has anyone ever succeeded in claiming the Venetian or the Palazzo? AFAIK they are both considered IC properties and do for example recognize status such as Ambassador or the like. Would be very keen on hearing your ideas on this.