Air India Flying Returns - Major changes in FFP Program
Dec 8, 2015, 12:31 am
#31
Join Date: Dec 2010
Location: www.livefromalounge.com
Programs: AA, BASilver, TajICGold, MarriottPlatinum,HyattGlobalist, EYGold, AI
Posts: 2,215
wow, this is getting really frustrating....have been trying to call them for the last 3 days now with no luck....either i just get some music before the call hangs up or i just get a message saying something like 'the customer you are calling is busy on another call'....
i haven't received any email about submitting the kyc documents....does anyone know what & where i need to submit????
i haven't received any email about submitting the kyc documents....does anyone know what & where i need to submit????
Dec 8, 2015, 12:36 am
#32
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
Dec 8, 2015, 12:37 am
#33
Join Date: Dec 2010
Location: www.livefromalounge.com
Programs: AA, BASilver, TajICGold, MarriottPlatinum,HyattGlobalist, EYGold, AI
Posts: 2,215
Dec 8, 2015, 1:04 am
#34
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
i finally got through to one agent on the phone right now....as luck would have it she was neither competent in hindi or english (spoke with a very strong south indian accent) & after a lot of hold time she says that someone will visit my address for a physical verification of my documents....somehow i don't think that is correct....either way, i decided to email flying returns my kyc documents so lets see if they respond....
Dec 8, 2015, 4:03 pm
#35
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
Mileage Plus redemptions for AI flights, NYC-DEL/BOM, on random dates in April still show up for 42.5k and 80k OW in Y and J, respectively.
Dec 9, 2015, 12:19 am
#37
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
I only look at J or F redemptions in any case....
Dec 9, 2015, 2:06 am
#38
Join Date: Jul 2014
Location: Ahmedabad, INDIA
Programs: Blasé..
Posts: 174
Just checked with AI Call Center for standard TAT for Account Verification and got an amusing response: "Sir, the standard TAT is ideally 72 hours after you upload the documents, however this is AI and I don't think I need to elaborate any further"
Absolutely hilarious!!
Dec 9, 2015, 3:31 am
#39
Join Date: May 2003
Posts: 558
Yes - Until your KYC status is "VERIFIED" you would not be able to book any awards.
Just checked with AI Call Center for standard TAT for Account Verification and got an amusing response: "Sir, the standard TAT is ideally 72 hours after you upload the documents, however this is AI and I don't think I need to elaborate any further"
Absolutely hilarious!!
Just checked with AI Call Center for standard TAT for Account Verification and got an amusing response: "Sir, the standard TAT is ideally 72 hours after you upload the documents, however this is AI and I don't think I need to elaborate any further"
Absolutely hilarious!!
BTW, where can we check KYC status? I didn't find any link.
Dec 9, 2015, 3:47 am
#40
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
that's not as bad as being told someone would come to the house to verify the documents....no timeline was given for that as well....i was just told not to worry & that it would happen soon....
Dec 9, 2015, 5:34 am
#41
Join Date: Jul 2014
Location: Ahmedabad, INDIA
Programs: Blasé..
Posts: 174
After you login to your account, below the image of your card - you can see:
Card Validity Period:
Tier Level:
Verification Status: "PENDING"
@ Keyser: Personal Verification - may be a special privilege for Maharajah Members OR they must have seen your ardent support to AI out here
(js kidding)
By the looks it seems this is going to be worse than 9W JP transition earlier in the year and will take weeks/months if not days to get sorted out...Flying Returns has been completely taken on a toss by AI babus without any proper planning or even of a basic courtesy of "prior information to members"
Card Validity Period:
Tier Level:
Verification Status: "PENDING"
@ Keyser: Personal Verification - may be a special privilege for Maharajah Members OR they must have seen your ardent support to AI out here
(js kidding)By the looks it seems this is going to be worse than 9W JP transition earlier in the year and will take weeks/months if not days to get sorted out...Flying Returns has been completely taken on a toss by AI babus without any proper planning or even of a basic courtesy of "prior information to members"
Last edited by Bioflyer; Dec 9, 2015 at 5:44 am
Dec 9, 2015, 6:33 am
#43
Join Date: Dec 2013
Posts: 368
I think what AI really needs to say is that "Address Verification" and not really KYC. But maybe there is no standard address verification form, so they probably picked KYC.
It is quite likely that AI wants the correct address before they can send the FFP cards or the membership package.
Dec 9, 2015, 8:03 am
#44
Join Date: Apr 2011
Location: Goa, India
Programs: Marriott Titanium, IHG Plat Ambassador, Hyatt Explorist, Qatar Gold, Vistara Gold
Posts: 1,294
I can't even get past the "Flying Returns Account Registration" page. Every time I put in my info it says
"Duplicate information found on the following fields: First Name, Last Name and Date of Birth."
Any help please?
"Duplicate information found on the following fields: First Name, Last Name and Date of Birth."
Any help please?
Dec 9, 2015, 10:24 am
#45
Join Date: Dec 2010
Location: www.livefromalounge.com
Programs: AA, BASilver, TajICGold, MarriottPlatinum,HyattGlobalist, EYGold, AI
Posts: 2,215
