Mar 2, 2017, 10:28 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: 59Impala

Please list properties where you have managed to redeem your Suite Upgrade Award, formerly known as Tier Suite Upgrade ("TSU") or Diamond Suite Upgrade ("DSU"), and informally termed confirmed suite upgrades. Please list alphabetically by country, then state, if applicable to the US:

Australia

Grand Hyatt Melbourne - Grand Suite King (May 2017)
Grand Hyatt Melbourne - Grand Suite King (Jan 2018)

Austria

Park Hyatt Vienna - Park Suite King (August 2017)
Park Hyatt Vienna - Park Suite King (Dec 2017)
Park Hyatt Vienna - Park Suite King (Oct 2022)

Brazil

Grand Hyatt Sao Paulo - Grand Suite King (Nov 2017)

Cambodia

Park Hyatt Siem Reap - Park Suite King (March 2017)

China

Park Hyatt Beijing - Suite King (May 2018)

Colombia

Hyatt Regency Cartagena - Junior Suite King (March 2017)

Costa Rica

Andaz Papagayo - Andaz Suite (Nov 2017)

France

Park Hyatt Paris Vendôme - Junior King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Nov 2017)

Germany

Andaz Munich - Andaz Suite (Sep 2018)
Park Hyatt Hamburg - Park Suite King (Jun 2017)
Grand Hyatt Berlin - Grand Suite View King (Dec 2019 - NYE)

Hong Kong

Grand Hyatt - Grand Suite King (May 2018)

Hungary

Párisi Udvar Hotel Budapest - Corner Suite (Oct 2022)

India

Andaz Delhi Aerocity - Andaz Large Suite (Nov 2023)

Indonesia

Hyatt Regency Bali - Regency Suite (Jun 2019)
Andaz Bali - Andaz Deluxe Suite (Jun 2023)

Italy

Park Hyatt Milan - Park Junior Suite (Aug 2017)
Park Hyatt Milan - Park Terrace Suite (Mar 2017) [Award Res]

Japan

Hyatt Regency Hakone Resort and Spa - Regency Suite Twin (Nov 2017)
Hyatt Regency Seragaki Island, Okinawa - Ocean View Suite (June 2019)
Grand Hyatt Tokyo - Grand Suite King (Nov 2017)
Park Hyatt Tokyo - Park Suite King (Jun 2017, Dec 2017)
Park Hyatt Tokyo - Park Suite Twin (May 2017, Sep 2017, May 2023)
Grand Hyatt Fukuoka - Grand Suite King (Oct 2017, Apr 2023)

Malaysia

Grand Hyatt Kuala Lumpur - Grand Suite King (New Years Eve 2017)

Mexico

Andaz Mayakoba Resort Riviera Maya - Lagoon View Suite (May 2017)

Grand Hyatt Playa del Carmen – King Suite (Jan 2018)
Ziva Cancun - Club ocean front corner suite or Ocean front Pyramid Suite (Dec 2020)
Ziva Puerto Vallarta - Club Ocean View Suite King

Netherlands

Andaz Amsterdam Prinsengracht - Andaz Suite (June 2017)

Oman

Grand Hyatt Muscat - Grand Suite King (Dec 2017)

Russia

Ararat Park Hyatt Moscow - Park Suite King (Aug 2017)

Singapore

GH Singapore - Grand Duplex Suite (Mar 2017)

South Africa
Hyatt Regency Cape Town (Jan 2023)

South Korea

Grand Hyatt Seoul - Grand Suite King (Apr 2017)
Grand Hyatt Seoul - Grand Suite King (Dec 2017)
Park Hyatt Seoul - Park Suite King (Dec 2017)
Andaz Seoul - Andaz Suite (June 2021)

Spain

Hyatt Centric Madrid - Junior Suite (Nov 2023)
Park Hyatt Mallorca - Park Suite King (May 2017)
Park Hyatt Mallorca - Park Suite King (Sept 2017)

Switzerland

Park Hyatt Zurich - Park Suite King (Dec 2017)
Hyatt Regency Zurich Airport - Regency Executive Suite (May 2021) and Regency Suite (April 2022)

Taiwan

Grand Hyatt Taipei - Grand Suite King (Jan 2018, Jul 2018, Nov 2022, Jul 2023)

Thailand

Grand Hyatt Bangkok - Grand Suite King (Apr 2017)
Hyatt Regency Koh Samui - Regency Suite (Mar 2023)
Park Hyatt Bangkok - Park Suite King (July 2017) x 2

United Arab Emirates

Park Hyatt Abu Dhabi Hotels & Villas - Park Suite King (Dec. 2017)

United Kingkom

Hyatt Regency Churchill - Regency Suite King (August 2017)

Vietnam

Park Hyatt Saigon - Park Suite King (March 2017) x 2
Hyatt Regency Da Nang - Regency Suite King (July 2017)
Park Hyatt Saigon - Park Suite King (Dec 2017)

Zanzibar
Park Hyatt Zanzibar - Park Suite King (Feb 2020)

USA

Arizona
Hyatt Regency at Gainey Ranch - Fountain Court Suite (June 2022)
Tempe Mission Palms - 1BR Suite (Feb 2023)

California
Andaz West Hollywood - Andaz Suite (May 2017)
Hyatt Carmel Highlands - Ocean View Townhouse Spa Suite (December 2017)
Hyatt Centric Fisherman's Wharf - Executive Suite (June 2017)
Hyatt Palm Springs - Cabana Suite (Nov 2019)
Hyatt Regency La Jolla - Studio Suite (Nov 2023)
Hyatt Regency Mission Bay - Marina Family Suite (Sept. 2017)
Hyatt Regency Newport Beach - Premier Suite (Nov 2023)
Manchester Grand Hyatt San Diego - Signature Suite (Nov 2023)
Missions Pacific Hotel - Dreamscape Suite or Bohemian Suite with Kitchenette (September 2021)
The Seabird - Grand Ocean Suite (Dec 21. - Jan 22)

Ventana Big Sur Alila Resort - Big Sur Suite (Jan 2020)

Florida
Grand Hyatt Tampa Bay - Premier Suite (March 2017)
Grand Hyatt Tampa Bay - Executive Suite (Oct 2022)
The Confidante - Miami Suite (March 2017)
Hyatt Regency Grand Cypress, Orlando - Executive Suite (March 2017)
Hyatt Regency Miami - Miami Suite or Panorama Suite (Dec 2021)
Hyatt Centric Fort Lauderdale Las Olas, Centric Suite (June 2024)

Georgia
Grand Hyatt Buckhead Atlanta -Grand Suite (Oct 2022)
Thompson Savannah - King Suite (Nov 2021)

Hawaii
Grand Hyatt Kaua`i Resort and Spa - Garden Suite (March 2017,April 2017)
Hyatt Centric Waikiki - City View Suite (May 2017)
Hyatt Regency Waikiki - Family Ocean Suite (Thanksgiving 2017)
Hyatt Regency Waikiki - Family Ocean Suite (NYE 2017)
Hyatt Regency Waikiki - Oceanfront 2 room / 2 br suite (July 4 week 2017)

Illinois
Park Hyatt Chicago - Park Suite (May 2017)

New Jersey
HR Jersey City on the Hudson - Hudson River Suite (May 2017)

New York
Andaz Wall Street - Confirmed into Andaz Suite; Upgraded to Buttonwood Suite (February 2018)
Andaz Midtown (Sep 2022)
Hyatt Centric Midtown 5th Ave (July 2023)

Pennsylvania
Hyatt Centric Center City Philadelphia - Executive Suite (Oct 2021)

Tennessee
Hyatt Centric Beale Street Memphis, Beale Street Suite or Big River Suite (May 2024)
Grand Hyatt Nashville, Executive Suite (May 2024)

Texas

HR Austin - Executive Riverview Suite (January 2018)
Hyatt Centric Austin - Congress Suite (Nov 2023)
Hyatt Regency Lost Pines Austin - Junior Suite (May 2019)

Washington DC
Grand Hyatt Washington - Grand Suite (July 2017)
Hyatt Centric Arlington - Executive Suite (January, 2024)

Non TSU upgrades for Globalist thread: https://www.flyertalk.com/forum/hyat...rd-suites.html (THREAD CLOSED)

World of Hyatt - Globalist Experiences [Tier Suite Upgrades]

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Apr 25, 2017, 6:43 pm

#286

rbw5t

Join Date: Aug 2012

Posts: 544

Quote:

Originally Posted by austin_modern

I wish these were more streamlined in their implementation. Then again: hyatt IT.

Like everyone else, I've had my issues with Hyatt IT, but I actually think their incompetence is probably a net benefit for those with the time and interest to deal monitoring their account and pestering Hyatt when necessary. Mistakes in their favor eventually get corrected, while mistakes in my favor usually don't. I although I did once have the Park Hyatt Vendome charge me (correctly) $600 6 weeks after I'd checked out when they somehow had undercharged me on check out.

Apr 26, 2017, 7:10 am

#287

TheTravelPlaybook

Join Date: Jan 2016

Posts: 267

Hyatt Regency LAX- Studio King Suite for a two-night stay April 2017
Grand Hyatt Incheon- One King Apartment for one-night stay April 2017

Apr 27, 2017, 9:26 am

#288

Millerwaukee

Join Date: Aug 2015

Posts: 22

Quote:

Originally Posted by Millerwaukee

Reading the comments above it sounds like my situation is very similar. I was excited about the new program and the opportunity to use an all points reservation with a TSU/DSU. I had a Monday/Tuesday in the fall at the PH Chicago. Wide open availability including all the suites. I called twice to apply the TSU and both times they said none are available. What gives? I get it is horrible for Hyatt financially, but is the T&C is specifically states you can use a TSU/DSU with an all points reservation. Let the games begin!

I kept calling and finally got a representative who knew that you could apply a TSU to an all-points reservation per the T&C. PH Chicago apparently was not aware of this program change. She scheduled a phone appointment with the GM and said I should expect a confirmation email by the end of the day. ^

May 24, 2017, 7:42 am

#289

Duke777

Join Date: May 2007

Location: WAS

Programs: UA 1K, AA EXP, WN A+, Hyatt Glob, Marriott Amb, Hertz PC

Posts: 1,126

I love earning TSUs compared to SPG's SNAs, especially with the new ability to apply to full points bookings, but I'm getting frustrated with the pathetic IT.

I've now applied 2 TSUs this year and both times have required multiple calls because the TSUs aren't debited from my account, and I never receive the confirmation email that the agent always says I should receive in "an hour". It shouldn't be this difficult when there is availability.

May 24, 2017, 7:45 am

#290

danger

Join Date: Apr 2007

Programs: QF, VA, AC, Hyatt, Marriott

Posts: 3,784

Quote:

Originally Posted by Duke777

Mirrors my experience exactly.

The other thing I just don't understand with the new system is why the confirmation emails don't show the suite upgrade. I'm repeatedly told by Hyatt agents that 'You won't see it in your confirmation email, but we can see it here' when I've applied a TSU. Yeah, I wanna rely on Hyatt's IT.

May 25, 2017, 9:19 am

#291

PortlySpartacus

Join Date: Aug 2013

Location: Minnesota

Programs: Hyatt Globalist

Posts: 1,101

Quote:

Originally Posted by danger

For one of my reservations, where I booked directly with Hyatt and applied a TSU, it did show the suite upgrade in room category. For another reservation I had and applied a TSU, it didn't show the suite in the room category.

When I called and asked about this they said it was because on the 2nd reservation, I had booked thru a convention event and they said it was because my rate from the negotiated event was locked, or something like that. But they assured me my TSU had been applied. I guess we'll see when I check in....

May 25, 2017, 9:29 am

#292

OsakaWino

Join Date: Jan 2012

Location: Osaka

Programs: Hyatt Explorist, Hilton Gold, UA

Posts: 3,158

From the various reports it would seem that the inability to reflect the TSU upgrade on an email confirmation and in the member's account page is an IT problem.

It was reflected in one all-revenue reservation, but not in one that combined P&C with revenue nights.

If you're worried about it, as I was, you can request a note in the remarks section be added regarding the TSU upgrade. I like to have some documentation, even if minimal, especially when going someplace that we have not stayed previously.

Jun 18, 2017, 2:42 am

#293

mechu

Join Date: Dec 2015

Location: SIN

Programs: AY Plat, Marriott Plat

Posts: 224

A few posts upthread seem to report success in applying their tier suite upgrade to advance rates (previously only standard rates were eligible).

Has there been a change of policy or it's again entirely inconsistent depending on which agent you are talking to?

Jun 18, 2017, 5:06 am

#294

OsakaWino

Join Date: Jan 2012

Location: Osaka

Programs: Hyatt Explorist, Hilton Gold, UA

Posts: 3,158

Quote:

Originally Posted by mechu

As far as I know they have always been applicable for ALL eligible rates, which would include advance purchase rates.

Jun 18, 2017, 8:24 am

#295

beachfan

Join Date: Sep 2002

Location: Thousand Oaks, Ca., USA

Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver

Posts: 8,315

After being told it was no problem (to use one TSU on 7 consecutive nights for over two consecutive bookings), they are now saying it takes two TSUs. One for the first three nights, the other for the second four nights. They claim it's new from WOH.

Is this true?

Last edited by beachfan; Jun 18, 2017 at 11:39 am

Jun 18, 2017, 11:24 am

#296

mechu

Join Date: Dec 2015

Location: SIN

Programs: AY Plat, Marriott Plat

Posts: 224

Quote:

Originally Posted by OsakaWino

As far as I know they have always been applicable for ALL eligible rates, which would include advance purchase rates.

Are you referring to the current policy under World of Hyatt?

Under the old gold passport program, I am pretty sure you could only apply the diamond suite upgrades to standard rates bookings.

Jun 18, 2017, 3:09 pm

#297

RTW1

Join Date: Jul 2010

Location: Between AMS and BRU

Posts: 8,852

Quote:

Originally Posted by mechu

Are you referring to the current policy under World of Hyatt?

Under the old gold passport program, I am pretty sure you could only apply the diamond suite upgrades to standard rates bookings.

It was and still is on all eligible rates... advance, corporate, AAA, etc.

Jun 18, 2017, 3:13 pm

#298

RTW1

Join Date: Jul 2010

Location: Between AMS and BRU

Posts: 8,852

Quote:

Originally Posted by beachfan

It should be no problem if both are eligible rates.... so no mixing with free nights. But there have been some weird reports like not being able to use one when a free night is on a consecutive night, so who knows what the enhancement might be.

Jun 18, 2017, 8:03 pm

#299

mechu

Join Date: Dec 2015

Location: SIN

Programs: AY Plat, Marriott Plat

Posts: 224

Quote:

Originally Posted by RTW1

It was and still is on all eligible rates... advance, corporate, AAA, etc.

Strange. I have definitely been told that I can't apply my diamond suite upgrade to a reservation booked on the club at the hyatt rate and even the member discount rate which I found ridiculous given that one is a paid membership and the other an obvious rate that one will book if you are a WoH member. Tried to challenge but was told the same thing multiple times and gave up.

Calls to Hyatt reservation from my location are routed to India. Are you guys speaking with agents in the US? Wondering if this is a training issue.

Jun 18, 2017, 8:37 pm

#300

dsquared37

FlyerTalk Evangelist

Join Date: Mar 2008

Location: body: A stone's throw from SFO, mind: SE Asia

Programs: Some of this 'n some of that

Posts: 17,263

Quote:

Originally Posted by mechu

The only restriction was in using points - that needed to be booked from a standard rate. But the DSUs weren't restricted similarly.