Mar 2, 2017, 10:28 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: 59Impala

Please list properties where you have managed to redeem your Suite Upgrade Award, formerly known as Tier Suite Upgrade ("TSU") or Diamond Suite Upgrade ("DSU"), and informally termed confirmed suite upgrades. Please list alphabetically by country, then state, if applicable to the US:

Australia

Grand Hyatt Melbourne - Grand Suite King (May 2017)
Grand Hyatt Melbourne - Grand Suite King (Jan 2018)

Austria

Park Hyatt Vienna - Park Suite King (August 2017)
Park Hyatt Vienna - Park Suite King (Dec 2017)
Park Hyatt Vienna - Park Suite King (Oct 2022)

Brazil

Grand Hyatt Sao Paulo - Grand Suite King (Nov 2017)

Cambodia

Park Hyatt Siem Reap - Park Suite King (March 2017)

China

Park Hyatt Beijing - Suite King (May 2018)

Colombia

Hyatt Regency Cartagena - Junior Suite King (March 2017)

Costa Rica

Andaz Papagayo - Andaz Suite (Nov 2017)

France

Park Hyatt Paris Vendôme - Junior King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Nov 2017)

Germany

Andaz Munich - Andaz Suite (Sep 2018)
Park Hyatt Hamburg - Park Suite King (Jun 2017)
Grand Hyatt Berlin - Grand Suite View King (Dec 2019 - NYE)

Hong Kong

Grand Hyatt - Grand Suite King (May 2018)

Hungary

Párisi Udvar Hotel Budapest - Corner Suite (Oct 2022)

India

Andaz Delhi Aerocity - Andaz Large Suite (Nov 2023)

Indonesia

Hyatt Regency Bali - Regency Suite (Jun 2019)
Andaz Bali - Andaz Deluxe Suite (Jun 2023)

Italy

Park Hyatt Milan - Park Junior Suite (Aug 2017)
Park Hyatt Milan - Park Terrace Suite (Mar 2017) [Award Res]

Japan

Hyatt Regency Hakone Resort and Spa - Regency Suite Twin (Nov 2017)
Hyatt Regency Seragaki Island, Okinawa - Ocean View Suite (June 2019)
Grand Hyatt Tokyo - Grand Suite King (Nov 2017)
Park Hyatt Tokyo - Park Suite King (Jun 2017, Dec 2017)
Park Hyatt Tokyo - Park Suite Twin (May 2017, Sep 2017, May 2023)
Grand Hyatt Fukuoka - Grand Suite King (Oct 2017, Apr 2023)

Malaysia

Grand Hyatt Kuala Lumpur - Grand Suite King (New Years Eve 2017)

Mexico

Andaz Mayakoba Resort Riviera Maya - Lagoon View Suite (May 2017)

Grand Hyatt Playa del Carmen – King Suite (Jan 2018)
Ziva Cancun - Club ocean front corner suite or Ocean front Pyramid Suite (Dec 2020)
Ziva Puerto Vallarta - Club Ocean View Suite King

Netherlands

Andaz Amsterdam Prinsengracht - Andaz Suite (June 2017)

Oman

Grand Hyatt Muscat - Grand Suite King (Dec 2017)

Russia

Ararat Park Hyatt Moscow - Park Suite King (Aug 2017)

Singapore

GH Singapore - Grand Duplex Suite (Mar 2017)

South Africa
Hyatt Regency Cape Town (Jan 2023)

South Korea

Grand Hyatt Seoul - Grand Suite King (Apr 2017)
Grand Hyatt Seoul - Grand Suite King (Dec 2017)
Park Hyatt Seoul - Park Suite King (Dec 2017)
Andaz Seoul - Andaz Suite (June 2021)

Spain

Hyatt Centric Madrid - Junior Suite (Nov 2023)
Park Hyatt Mallorca - Park Suite King (May 2017)
Park Hyatt Mallorca - Park Suite King (Sept 2017)

Switzerland

Park Hyatt Zurich - Park Suite King (Dec 2017)
Hyatt Regency Zurich Airport - Regency Executive Suite (May 2021) and Regency Suite (April 2022)

Taiwan

Grand Hyatt Taipei - Grand Suite King (Jan 2018, Jul 2018, Nov 2022, Jul 2023)

Thailand

Grand Hyatt Bangkok - Grand Suite King (Apr 2017)
Hyatt Regency Koh Samui - Regency Suite (Mar 2023)
Park Hyatt Bangkok - Park Suite King (July 2017) x 2

United Arab Emirates

Park Hyatt Abu Dhabi Hotels & Villas - Park Suite King (Dec. 2017)

United Kingkom

Hyatt Regency Churchill - Regency Suite King (August 2017)

Vietnam

Park Hyatt Saigon - Park Suite King (March 2017) x 2
Hyatt Regency Da Nang - Regency Suite King (July 2017)
Park Hyatt Saigon - Park Suite King (Dec 2017)

Zanzibar
Park Hyatt Zanzibar - Park Suite King (Feb 2020)

USA

Arizona
Hyatt Regency at Gainey Ranch - Fountain Court Suite (June 2022)
Tempe Mission Palms - 1BR Suite (Feb 2023)

California
Andaz West Hollywood - Andaz Suite (May 2017)
Hyatt Carmel Highlands - Ocean View Townhouse Spa Suite (December 2017)
Hyatt Centric Fisherman's Wharf - Executive Suite (June 2017)
Hyatt Palm Springs - Cabana Suite (Nov 2019)
Hyatt Regency La Jolla - Studio Suite (Nov 2023)
Hyatt Regency Mission Bay - Marina Family Suite (Sept. 2017)
Hyatt Regency Newport Beach - Premier Suite (Nov 2023)
Manchester Grand Hyatt San Diego - Signature Suite (Nov 2023)
Missions Pacific Hotel - Dreamscape Suite or Bohemian Suite with Kitchenette (September 2021)
The Seabird - Grand Ocean Suite (Dec 21. - Jan 22)

Ventana Big Sur Alila Resort - Big Sur Suite (Jan 2020)

Florida
Grand Hyatt Tampa Bay - Premier Suite (March 2017)
Grand Hyatt Tampa Bay - Executive Suite (Oct 2022)
The Confidante - Miami Suite (March 2017)
Hyatt Regency Grand Cypress, Orlando - Executive Suite (March 2017)
Hyatt Regency Miami - Miami Suite or Panorama Suite (Dec 2021)
Hyatt Centric Fort Lauderdale Las Olas, Centric Suite (June 2024)

Georgia
Grand Hyatt Buckhead Atlanta -Grand Suite (Oct 2022)
Thompson Savannah - King Suite (Nov 2021)

Hawaii
Grand Hyatt Kaua`i Resort and Spa - Garden Suite (March 2017,April 2017)
Hyatt Centric Waikiki - City View Suite (May 2017)
Hyatt Regency Waikiki - Family Ocean Suite (Thanksgiving 2017)
Hyatt Regency Waikiki - Family Ocean Suite (NYE 2017)
Hyatt Regency Waikiki - Oceanfront 2 room / 2 br suite (July 4 week 2017)

Illinois
Park Hyatt Chicago - Park Suite (May 2017)

New Jersey
HR Jersey City on the Hudson - Hudson River Suite (May 2017)

New York
Andaz Wall Street - Confirmed into Andaz Suite; Upgraded to Buttonwood Suite (February 2018)
Andaz Midtown (Sep 2022)
Hyatt Centric Midtown 5th Ave (July 2023)

Pennsylvania
Hyatt Centric Center City Philadelphia - Executive Suite (Oct 2021)

Tennessee
Hyatt Centric Beale Street Memphis, Beale Street Suite or Big River Suite (May 2024)
Grand Hyatt Nashville, Executive Suite (May 2024)

Texas

HR Austin - Executive Riverview Suite (January 2018)
Hyatt Centric Austin - Congress Suite (Nov 2023)
Hyatt Regency Lost Pines Austin - Junior Suite (May 2019)

Washington DC
Grand Hyatt Washington - Grand Suite (July 2017)
Hyatt Centric Arlington - Executive Suite (January, 2024)

Non TSU upgrades for Globalist thread: https://www.flyertalk.com/forum/hyat...rd-suites.html (THREAD CLOSED)

World of Hyatt - Globalist Experiences [Tier Suite Upgrades]

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Feb 25, 2023, 7:49 am

#1036

ElevatorEnthusiast

Join Date: Feb 2020

Location: USA

Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold

Posts: 5,271

It's obvious from reports on this thread (as well as the Concierge thread) that I'm not the only person who has experienced TSU application issues. The worst was when Hyatt Corporate applied a TSU to the wrong hotel and was unable to restore my original reservation to its original rate and room type. Luckily, the property in question went down in price, but I'm unsure if Hyatt would have had my back had the property gone up in price based on the language used by the concierge.

Hyatt can and should improve the TSU process to reduce the chance of human error. They can do this by creating an online system that allows for application of TSUs. They could also improve the process with better training of their employees so that fewer mistakes are made. It's happened to me multiple times in one year of Globalist status, and it's obviously happened to others on FT, as well.

And, just as a counterpoint, I have never had an issue with 15 SNAs during my lifetime at Marriott. However, I know from reading on FT that others have issues with SNAs, so I wouldn't claim the Marriott system is perfect and call those folks "whiners" just because their experiences don't match up to mine.

Feb 25, 2023, 7:56 am

#1037

sapguy

Join Date: May 2003

Location: Philadelphia, LAX, Paris

Programs: UA 1K/2MM, SPG/Marriott Lifetime Titanium, Lifetime HHonors Diamond, Hyatt Globalist, AA Exec Plat

Posts: 3,333

Quote:

Originally Posted by PortlySpartacus

13 consecutive years as Diamond/Globalists, used 4 TSUs every year.

Lets do the math together: 13 * 4 = 52.

52 suite upgrades successfully applied over 13 years without incident.

I’m not a math expert but I think that’s 100%. What a hot mess Hyatt has on its hands, LoL

For me, it’s 6 consecutive years as Diamond/Globalist, so it’s 6 * 4 = 24 TSUs applied without any problem. Some TSU were done by calling my concierge while others were by email. By my math, it’s 100% too!

I am VERY happy with World of Hyatt and consider it the best program for Elite (at this moment), and I am a Hilton Diamond as well as a Lifetime Titanium with Marriott (via Starwood).

SanDiego1K likes this.

Feb 25, 2023, 8:11 am

#1038

59Impala

formerly a193991

Join Date: Dec 2014

Location: Zulu Romeo Hotel

Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA

Posts: 4,592

Never ever had any issues with TSU as LT Glob and x amount of years as Glob/Diamond. Both on points and cash reservations.

Feb 25, 2023, 8:15 am

#1039

Visconti

Join Date: Aug 2012

Posts: 6,752

Oh wow, I've been Diamond then Globalist (to this day, I hate their new names) since Marriott bought out SPG, which makes it 7'ish years?

Of course, as with everyone here, I've had my issues & grievances from time to time, but never on TSUs (I've applied well over 90% of the ones I've been allocated) or on using them. I've used them calling the Hyatt general number; have used them calling/emailing my concierge; and, arranging directly with the hotels. The one issue I had was a property in Japan where they assigned the wrong suite, but ultimately the problem was resolved where the resolution, in my view, was considerably above what was required.

As with some here, I'm a Hilton Diamond via Amex; it's fine but Hyatt's better, in my view. As with my old beloved SPG, well, the moment that thing where I had been charged on several occasions for cancelled reservations were enough to keep me at bay, unless absolutely necessary.

Has the program diminished since my first joining and becoming a Diamond? Yes, without any doubts whatsoever. But, who hasn't?

Kacee likes this.

Feb 25, 2023, 5:38 pm

#1040

PortlySpartacus

Join Date: Aug 2013

Location: Minnesota

Programs: Hyatt Globalist

Posts: 1,103

“It's happened to me multiple times in one year of Globalist status, and it's obviously happened to others on FT”

In the 10+ years I have been on FT I’ve never read of the screw ups of applying TSUs being a huge issue. There has been discussion as noted above about how it’s not always clear if a TSU has been confirmed because of a cash rate vs points booking but I can’t recall serious discussion on major TSU failures.

Also, as we are hearing, when there are mixups Hyatt has generally made it right.

I wonder why one, or very few, individuals are having such bad luck with TSUs? Is it karma?

sapguy and UA-NYC like this.

Feb 25, 2023, 6:00 pm

#1041

59Impala

formerly a193991

Join Date: Dec 2014

Location: Zulu Romeo Hotel

Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA

Posts: 4,592

Burnt an expiring TSU on a 1 night stay at Tempe Mission Palms. Received 1BR Suite. Nice suite, large bathroom, but everthing a bit dated and 80‘s style in brownish colors.

Feb 25, 2023, 6:01 pm

#1042

coleslaw

Join Date: Sep 2020

Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond

Posts: 3,954

Quote:

Originally Posted by PortlySpartacus

In my experience the "mix ups" have tended to be beneficial to me - e.g. TSU applied but never withdrawn from my account, which has happened multiple times. I'm certainly not complaining.

Colin and Kacee like this.

Feb 25, 2023, 6:27 pm

#1043

UA-NYC

FlyerTalk Evangelist

Join Date: Apr 2008

Location: LGA/JFK/EWR

Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC

Posts: 21,172

Quote:

Originally Posted by ElevatorEnthusiast

Seems pretty clear to me you are only causing yourself further frustration staying at this inferior Hyatt chain and WOH program. Marriott somehow gives you better experiences, with great SNA results and spectacular Ambassador treatment. Why keep torturing yourself?

Feb 25, 2023, 11:25 pm

#1044

ElevatorEnthusiast

Join Date: Feb 2020

Location: USA

Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold

Posts: 5,271

Quote:

Originally Posted by PortlySpartacus

Quote:

Originally Posted by UA-NYC

Again, I'm unsure why conversations around potential improvements that Hyatt could make to increase the value of their program lead towards folks in this community claiming that somehow it's my fault for experiencing issues because of "bad karma."

UA-NYC I would ask you the same question - why do you keep torturing yourself by reading the Marriott forum and liking many messages critical of Marriott? You clearly hate that "soulless" company because they took away your precious Starwood. At least, I still stay with Hyatt occasionally in 2023 to use up points and certificates and continue to provide informative stay reports when I can.

Feb 25, 2023, 11:59 pm

#1045

sapguy

Join Date: May 2003

Location: Philadelphia, LAX, Paris

Programs: UA 1K/2MM, SPG/Marriott Lifetime Titanium, Lifetime HHonors Diamond, Hyatt Globalist, AA Exec Plat

Posts: 3,333

It would seem to me that quite many of us Globalists do NOT have any issue with our TSUs being applied and applied correctly, and for many consecutive years, so we FAIL to see the need to discuss “potential improvements” by Hyatt. If there are no problem, what are improvements for?

I have never seen Hyatt (or any other company for that matter) enact ANY improvement from “suggestions” or complaints from any forum on FT. And it would be very interesting to see if Hyatt will enact “improvements” from suggestions made by a known whiner

UA-NYC likes this.

Last edited by sapguy; Feb 26, 2023 at 12:07 am

Feb 26, 2023, 12:01 am

#1046

sapguy

Join Date: May 2003

Location: Philadelphia, LAX, Paris

Programs: UA 1K/2MM, SPG/Marriott Lifetime Titanium, Lifetime HHonors Diamond, Hyatt Globalist, AA Exec Plat

Posts: 3,333

Quote:

Originally Posted by 59Impala

Burnt an expiring TSU on a 1 night stay at Tempe Mission Palms. Received 1BR Suite. Nice suite, large bathroom, but everthing a bit dated and 80‘s style in brownish colors.

I too got a suite upgrade at the Tempe Mission Palms (but without burning a TSU). Agree with you that everything is dated, but the location on the ASU campus is excellent

59Impala likes this.

Feb 26, 2023, 12:07 am

#1047

ElevatorEnthusiast

Join Date: Feb 2020

Location: USA

Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold

Posts: 5,271

Quote:

Originally Posted by sapguy

Despite your rude name-calling, I hope that your confidence in TSUs is correctly placed and that you don't have issues with them in the future. Perhaps, you think I'm lying about my experiences, but I can assure you that TSU mess-ups are very frustrating when they occur. Best of luck on your travels.

projectmaximus likes this.

Feb 26, 2023, 12:42 am

#1048

sapguy

Join Date: May 2003

Location: Philadelphia, LAX, Paris

Programs: UA 1K/2MM, SPG/Marriott Lifetime Titanium, Lifetime HHonors Diamond, Hyatt Globalist, AA Exec Plat

Posts: 3,333

My 4 TSUs applied flawlessly in 2022:

Park Hyatt Paris Vendome
Hyatt Regency Orlando
Manchester Grand Hyatt San Diego
Andaz Fifth Avenue (the suite from the TSU was further upgraded to a gigantic 2 bedrooms suite when they learned that our son was joining us at the last minute)

Upgraded to a suite in 2022 WITHOUT having to burn a TSU:

Tempe Mission Palms
Hyatt Regency Dallas (twice)
Grand Hyatt Amman
Hyatt Regency Houston
Hyatt Newport Beach

Some TSUs flawlessly applied in previous years:

Park Hyatt Paris Vendome (4 times)
Grand Hyatt Tokyo (2 times)
Park Hyatt Saigon
Park Hyatt Aviara Carlsbad
Grand Hyatt Hong Kong
Manchester Grand Hyatt (3 times)
Hyatt Regency Orlando (6 times)
Andaz Fifth Avenue (4 times)
Hyatt Regency Danang
Andaz WeHo

59Impala likes this.

Feb 26, 2023, 1:19 am

#1049

Sophoclefr

Join Date: Mar 2015

Programs: Hyatt Lifetime Globalist, Marriott Gold, BA Gold

Posts: 700

Seventh year as a Globalist, 29 TSU/SUA used either emailing my concierge or calling the Globalist line if on the weekend on both cash and point stays.
Never had an issue (upgrade always applied if standard suite available online and honoured by the property at check in whether visible or not on the booking).
Only (minor) improvements for me would be to be able to use them online when doing the booking and having all properties accepting it (but have always been upgraded at Hotel du Louvre anyway so saved some…).

59Impala likes this.

Feb 26, 2023, 1:37 am

#1050

projectmaximus

Join Date: May 2014

Location: Taipei

Posts: 1,131

As a client I have given unwavering loyalty to Hyatt and have no reason to second guess my decision, but I appreciate EE's straightforward, fair and impartial commentary. It's quite strange how fervently some posters seek to "defend" a corporation and lash out in a rather (from my viewpoint) unbalanced manner.

2023:
Grand Hyatt Bangkok - TSU successfully applied on a 6 night award booking for an 11th floor Grand Suite King. No further upgrade given.
Grand Hyatt Kuala Lumpur - TSU successfully applied on a 7 night cash booking for a 25th floor Grand Suite. No further upgrade given.

ElevatorEnthusiast likes this.