If so-- Count on top notch service and a nice room (upgrade is not really necessary but if occupancy is low you will get one).
They rolled out the Red Carpet for us on our award stay there about 16 months ago. 3 nights of Beauty for FREE. Upgrade, Diamond Amenities (more than 1) and a message from the GM (that was for real) to make anything happen.
Programs: AA LifeP/2MM, CO Plt, UA 1K/MM, WN, Hilton D, Hyatt D, SPG Plt
Posts: 5,174
What can I expect as Diamond at Park Hyatt Carmel, CA?
I had reservations for two rooms on one night
using FFN. After looking at Hyatt.com I
noticed to me an unbelievable price of 164
p/n w/ AAA which includes full american
breakfest. As Diamond now paying for rooms
what can I expect in terms of upgrade and
amenity. Thanks
The couple times I was there I got a nice upgrade to a "ocean front jacuzi(?) suite), but only stayed 1 or 2 nights. The longer your stay, the less change for a "super" upgrade, and the hotel has either blocked the room, or will keep it open for revenue.
Amenities are standard Hyatt, nothing "oohh and aawww" about. If you call 1-800-checkin, they can help in securing a nice room upgrade.
Good luck, and enjoy one of my favorite hotels. Be sure to use the fire place each night!
Programs: AA LifeP/2MM, CO Plt, UA 1K/MM, WN, Hilton D, Hyatt D, SPG Plt
Posts: 5,174
Just a follow-up for those who wish to know.
Stayed this past weekend. As P given an
upgrade on both rooms to "full" ocean view
suites. Of course you have a number of
trees before that "full" ocean view. Amenity
given on both rooms. On room had somes
issues. Other room perfect. Not changed
much since last there as Highlands Inn only
before Park Hyatt markings appeared. Staff
pleasant and efficient. Spoke with rooms
exec. and he says rooms going under
renovation which should be completed for all
rooms by June/July. Update of kitchens and
furniture / color schemes. FYI
Hi there,
I just finished a stay in the Carmel Park Hyatt (free nights earned in the Faster Free Nights Promotion). It was rather disappointing. It seems that the hotel (which is undergoing significant renovation) currently consists of two areas: a five-star part with renovated nice rooms, and a more-or-less three star part with old rooms. My wife and I (=only Platinum member) were put into an old room. The room had the charme of a "Motel 6"-room - except for the fantastic view of the Pacific from the balcony, of course! The bathroom looked as if it had not been renovated for the last 40 years or so. Even worse, there was a fouly smell from the sink in the bathroom. We were put into a different room when we informed the front desk about the smell, but only after complaining twice.
Since it was an award stay, I was only surprised about the lack of Park-Hyatt-quality in the old part of the hotel (admittedly, the rooms in the renovated part looked really nice). If I had paid the going rate of $200 and more for a room, I would have been shocked about the product!
Location: LH SEN, SPG Gold(SCI Gold), Hyatt Diamond, Hilton Gold
Posts: 4,998
We finished our award stay this thursday - had called before to upgrade to a spa suite with US$80 extra) - got a newly renovated one and due to the original room not being ready got upgraded to a full ocean view - really nice hotel. Fireplace, double spa bath and a fully equipped kitchen.
tinkybelle: Had the same problem. The website says it is not available. But when I called Goldpassport directly (it was less than 7 days left before our stay) they offered me the Highlands Inn (I had actually asked for the Hyatt Regency Monterey not expecting Carmel to be admissible).
peter42: We checked out of the hotel this Friday. I agree the renovated suites are really nice. My wife and I had one of those last summer for one night (room number 320 or so, furthest up the hill). Was a Diamond member in those days, now a miserly Platinum only. Enjoyed the jacuzzi. The more disappointed we were about the non-renovated rooms!
I got a Hyatt vacation resort mailing from them last week trying to sell a timeshare. Hyatt logo all over it but no reference to Park Hyatt.
I've stayed there many times. No question that the location is superb and the restaurant is 1st class. The rooms are a little hit and miss. I've had really nice ones and I've had Motel 6 type
We're checking in to the Highlands Inn in Carmel this weekend for a few nights using FFN's. I am a lowly Platinum, but this is a special occasion and I would love to get an upgrade. Any ideas on how to best get one? Also, the hotel tells me they have completed the renovation that was discussed on this forum last Spring. Any recent experience?
Has anyone stayed here recently (i.e. after the completion of the renovations last year)?
Interested in booking a spa suite. Was told that there was a townhouse option with same features, for the same price. I was wondering if anyone had any input on which would be nicer for a romantic stay. It looks like the townhouse has a balcony, while the suite might not. Person I called at the front desk actually didn't know.
Also, anyone been upgraded based on diamond status recently?
Location: Transplanted to SF, CA - UA 1K, AA Plt, HH Diamond, Hyatt Diamond, SPG Plat, MR Silver
Posts: 101
Stayed there in November - got nice suites with full ocean views upgrade from partial views in the rate. All that I could see had balconies with great views. Not sure what the townhouse option is, tho those might be the things on the lower levels near the pool - not such good views.
The staff were nice but clueless about the GP program and they tried to stiff me for the points because I only had a $199 rate from the website - looks like GP will sort me out but still. Also - make sure you get the GP2000 if you are there on a weekday (not available weekends).
I personally liked the suites - spa bath/balcony/views/wood fire etc. They also have a full kitchen should you want to cook something up yourself!
We have stayed at Highlands Inn many times, including last August (post renovations). The townhouses and suites do have the same basic features. The townhouses are two level, with a living room and kitchen and shower/bath on either the upper or lower level and the bedroom, spa bath and separate shower on the other level. The configuration depends on the elevation. The suites are all on one level with sliding dividers between the function areas.
We prefer the townhouses that are numbered 501-508. They have unobstructed views overlooking the pool area and on to the Pacific and are closest to lodge and restaurants. You can use valet parking at the lobby and conveniently walk to the rooms.
Very impressed with the renovations and decor. Desperately needed. Have been staying at Highlands Inn since late 1970's.
Hope you enjoy your stay. One of the most beautiful places on the Pacific.
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 9,441
Quote:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Capprexy1947: One of the most beautiful places on the Pacific.</font>
You must not have visited Oregon or Washington state. Highlands Inn is pretty good, though (but I still like Ventana better). Or Mendocino, but that is a different story. Thank you for your description of the townhouses (I have never stayed in one), that summed it up perfectly. Presumably Park Hyatt will run this property to top-notch standards.
