EGW1

Shhh, don’t tell everyone Indeed, or a multiple of 3 and the rate is available for back to back bookings. It’s very very good value and I hope it continues!

peachy3

Interesting all these people pining for suites

I'm 0/8 for suites, across 3 years

Chang11

I'm 0/26 over 20 years including Honeymoon nite (points) which was noted in reservation.

Cynicor

I’m somewhere similar, must be 1/25 or something.

Chang11

And always Diamond. The Lounge is the only thing that keeps me returning. If the Champagne goes, I go elsewhere.

ashkale

Its gone 2 months now and not coming back. Also sparkling wine only during breakfast and evening hours. The local IPAs are gone too.

peachy3

Poo. Looks like I'll just stay at the RC next door for my conferences then. Just hurts my wallet a lot more, that's all!

Cynicor

Wow. No one has said they are entitled. We are just highlighting our experiences so people know how likely it is. Versus your helpful post...

ashkale

This property doesnt give hoots about loyalty. The two lounge deviousness started here. its a matter of time when its implemented, and then you will be complaining about relegation to the basement lounge.

escape4

Not specific to the Singapore market, but I would say that given that several Marriott and Hyatt hotel chains upgrade to suites more generously than Hilton when available, there are people including myself that will take this into consideration for stays when a suite matters enough to pick a hotel which might upgrade, but not matter enough to pay for it to guarantee having the suite.

If I know that a Grand Hyatt is likely to upgrade me to a suite if available and a Conrad won't, then I might book at Conrad but it will have to make up for the lower likelihood of a suite in other ways, for example better service, better lounge, or lower price.

I think it's relevant for people to mention their suite upgrade success on FT and valuable info to me.

Some hotels don't upgrade to suites even when the hotel is half empty and suites unoccupied. I would rather know this information before booking my stay.

escape4

Interesting. If you book back to back 3 nights stays, do you get the $100 credit twice or only once?

JetAway

You get it for each separate booking.

brokenwindow

Are you sure? In the booking confirmation from Amex FHR, this is what it said:

"Should you return to the same hotel within 24 hours, then the stay will be counted as one stay and benefits will apply per one booking". This makes total sense to me, because otherwise, people would book 7x 1-night stays and get $700 in F&B credits.


We used the credit for dinner at Oscar's. We shared an appetiser and had a main each, and soft drinks with it. Bill came out to 113 SGD including service charge and VAT, so basically blew the entire $100 there.

We are just about to end our quick 1-night stay here. At the time of booking, all of the twin beds at the hotel were taken due to a larger tour booking. Reservations still was able to accommodate me and my friend, which was really appreciated. I'm Diamond and booked it with FHR to get the $100 USD credit, which translated to 127 SGD off. Works for any applicable charge, so not only F&B. We were upgraded one level to the Grand Deluxe Twin, which was fine as we were here for literally 20 hours and had no use for a suite.

Overall I would say this property is somewhat underwhelming. The lounge is a zoo - impossible to get any seats, and the food offerings were meh. The breakfast at Oscar's is of good quality, but the spread is also underwhelming and limited compared to comparable properties in Singapore and Asia. For the rate we paid, 400 SGD including all taxes and the FHR benefits, it was good value, but I would not return for a longer stay.

Grafton001

I requested a glass of the LP at the bar in 4th Floor lounge during a 1 night stay last week just before the evening happy hour ended and after phoning the Lobby Lounge to check if she could, was served a glass. I didn’t request a top-up!

escape4

I asked in the FHR master thread and someone confirmed what you just said, see post #387
FHR Upgrades and Amenities [except Las Vegas]

You only get the credit once so there is no benefit of cutting your reservation in several pieces.