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Citi Hilton Honors Reserve Card [Ends Dec 2017]

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Old Oct 6, 2013, 12:04 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Citi's contract to issue Hilton co-branded cards ends in December 2017. Citi will sell most accounts to American Express. The criteria for determining which accounts are eligible to be sold are unpublished. Read Hilton FAQ: http://hiltonhonors3.hilton.com/en/e...-card-faq.html


ALL known links for ALL Citi Hilton Honors cards appear to be dead now.
-----------------------------

This thread is a continuation of: Citi Hilton HHonors Reserve Card (2012 - 2015)


Link no longer working: https://www.citicards.com/cards/cred...7A711D5L00101W

Link no longer working: https://www.citi.com/credit-cards/cr...s-reserve-card

- Earn two weekend night certificates - at select hotels and resorts - after making $2,500 in purchases.

- Enjoy Hilton HHonors Gold Status as long as you are a Citi Hilton Reserve cardmember

- Annual Fee: $95,
not waived


From the app page:
"Weekend Night Certificates offer is not available if you have had any Citi®Hilton HHonorsTM card opened or closed in the past 24 months"."Weekend Night Certificates offer is not available if you have had a Citi Hilton HHonors Reserve Card account that was opened or closed in the past 24 months." (Language change to "any" dates back to August 2016.)


When will I receive my free nights?
Some datapoints indicate that the certificates are emailed ~7 days after the statement in which the spend is met, but others datapoints indicate that it may take 1-2 additional statement cycles before they're actually sent.

How long do I have to use the free nights?
The certificates expire 12 months from the date that they're emailed to you. Your stay must be completed on or before this expiration date.

Do I need to print the certificates and take them with me?
Yes. Some people say they haven't been asked for them, but it's much better to have them and not need them than to need them and not have them.

Can the free weekend certs be redeemed online?
No, you have to call the HHonors department to book them. Even regular Hilton reservations cannot book them, although they can transfer you to the right department.


so the 2-browser trick is dead. can we still apply two HH Reserve card every 65 days, with same HH #, and get four certificates?
Several people have reported successfully churning this card, and receiving the certificates for both cards. Closing one card before applying for another doesn't appear to be required.

You can still get as many as you want of the Citi Hilton 50k cards (except that CITI only allows two cards of any type every 60-65 days).all 50k card offers without 18 month language dead as of 7/5/15

Can you get the anniversary free night bonus without paying the annual fee, or do you get the free night bonus only if you hit $10,000 in charges AND renew?
This seems to be YMMV. Some people have reported not getting it until well after their AF payment is due, while others have reported getting it in time to cancel and have their AF refunded. More data points on this are needed.

Terms and conditions for the free nights
Friday, Saturday & Sunday night, and I don't think there are any blackout nights (beyond the normal HHonors program rules). Here is the description from the Cert as well as the T&C's:

Description: You've received this reward certificate because you've met the purchase requirements with your Citi Hilton HHonors Reserve card. This reward is valid for one complimentary weekend night for a standard room at participating hotels worldwide, subject to availability. This reward is not valid at All-Inclusive or Distinctive properties and cannot be combined with the 5th Night Free benefit or other promotions. Please visit HHonors.com/weekendcertificate to see a list of excluded properties.

GENERAL TERMS AND CONDITIONS
As with any HHonors Reward, this Reward Certificate is subject to all HHonors Terms & Conditions on participation, use, and redemption, posted at http://hhonors1.hilton.com/en_US/hh/terms.do. The hotel stay received with this Hotel Reward Certificate shall be treated as a Hotel Reward Stay, as defined in the Terms & Conditions, except Points & Money, Premium Room and Room Upgrade Rewards cannot be used with this Certificate.

HOTEL REWARD TERMS AND CONDITIONS
1. Reward Certificate is not transferable after issued and may be redeemed only by the individual named thereon, consistent with HHonors Terms & Conditions. If a person other than the individual named on the Reward Certificate attempts to redeem it, the Certificate will be deemed void and accommodations will be denied.
2. Reward Certificate may not be sold, auctioned, bartered, brokered or purchased except with the express written consent of Hilton HHonors. Any Reward Certificate obtained in this manner by any person or entity will be considered to be fraudulently obtained and will be deemed void if transferred for cash or other consideration. Altered Reward Certificates are void and will not be honored.
3. Reward Certificate may not be combined with other certificates, discounts, packages or promotional offers, or Hotel Reward stays beyond Standard Room Rewards, unless otherwise specified in writing by Hilton HHonors.
4. Reward Certificate cannot be redeemed for cash, prizes or credit. Reward Certificate is not exchangeable.
5. Reward Certificate will not be replaced, reissued or credited if lost, stolen or otherwise destroyed.
6. Reward Certificate is void if copied, prohibited or restricted by law.
7. HHonors members will not earn points or miles for Hotel Reward stays, unless otherwise stated on the Reward Certificate.
8. Reward Certificate expires on the date noted on the face of the Reward Certificate.
9. Reward Certificate must be redeemed in strict accordance with the procedures specified on the certificate.
10. For the purpose of Certificate redemption, a weekend night is defined as a Friday, Saturday or Sunday night, unless specified otherwise on the Reward Certificate.
11. Reward Certificate applies to the room rate and tax of one standard room at a participating hotel and as further provided on the Certificate. A "Standard room" is as defined by the hotel. Any tax liability incurred in connection with the receipt and/or use of this Certificate, including, but not limited to, local or city occupancy taxes, or individual income tax is the sole responsibility of the user. Incidental charges are the responsibility of the user.
12. Reward Certificate usage is limited to Double Occupancy. Additional occupants, age 19 and above, are subject to the standard extra person charges.
13. Reward Certificate reservations must be guaranteed with a credit card. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward Certificate reservations. Reward Certificate reservations that are cancelled outside of the time frame set by the hotel's individual cancellation policy will be charged one night's room and tax at the hotel's minimum rate for that date.
14. Reward Certificate is valid for the number of nights noted under the description on the face of the Certificate. If the Certificate is valid for more than one night, all nights must be used and the Certificate redeemed for a single stay that includes up to all Certificate nights. The Certificate cannot be broken down and/or redeemed for more than one stay. Any unused nights will be forfeited and will not be replaced or credited.
15. No credit or substitutions will be given for any Reward Certificate including those that are only partially used.
16. Promotional Rewards are for Standard Rooms only.
17. Hotel stays resulting from Reward Certificate are non-commissionable to travel agents.
18. Recipients of Reward Certificate may be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation.
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Citi Hilton Honors Reserve Card [Ends Dec 2017]

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Old May 2, 2016, 10:18 am
  #181  
dw
 
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
Originally Posted by lmbebo
When I called in I was told that I was never enrolled in that program and that I needed to spend $10,000 to get 1 free night. Part of the reason I signed up for the card was that I would get the 2 weekend nights free and its what I was told when I signed up.

This account is also my oldest account as well. Since 1999, with CITI. Really pissed off.
Unfortunately, it sounds like you converted an existing account to the Hilton Reserve card and were erroneously told that you would get the sign-up bonus of two weekend award nights, which is only for new accounts.
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Old May 2, 2016, 1:06 pm
  #182  
 
Join Date: Jan 2010
Posts: 33
lol -- I got a letter in the mail today saying that I'd have my certificates in 6-8 weeks from 8 weeks ago. Citi is such a mess.

Last edited by Opie100; May 2, 2016 at 6:21 pm
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Old May 2, 2016, 3:53 pm
  #183  
 
Join Date: Nov 2013
Location: LAX, LGB, SNA
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Does the 100$ statement credit version come often?
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Old May 4, 2016, 3:30 pm
  #184  
 
Join Date: Jan 2010
Posts: 33
Approaching 11 weeks waiting for Citi to e-mail the certificates -- still nothing. I tried tweeting Citi's customer service and they said I'd get a call in five days. When that didn't happen, and I tweeted again, they said try waiting ten days.
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Old May 4, 2016, 4:04 pm
  #185  
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Join Date: Dec 2014
Posts: 8,460
Originally Posted by Opie100
Approaching 11 weeks waiting for Citi to e-mail the certificates -- still nothing. I tried tweeting Citi's customer service and they said I'd get a call in five days. When that didn't happen, and I tweeted again, they said try waiting ten days.
are you kidding us? I'm starting to think possible ashton kucher punk going on here?
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Old May 4, 2016, 8:45 pm
  #186  
 
Join Date: Jan 2010
Posts: 33
I wish. I read in other threads that Citi takes another 10 days to get to the CitiGold AA bonuses after hitting 90 days so I wasn't surprised when she told me to wait 10 instead of 5. I've never had any other bonus take near as long, however.

EDIT: Finally arrived today, exactly 11 weeks after hitting spend (and on the date the third statement closed after making spend). I
made my reservation immediately, even though the Hilton agent couldn't see room availability until I convinced her to go on the web to see that they existed. It is finished!

Last edited by Opie100; May 7, 2016 at 6:43 am
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Old May 16, 2016, 1:44 pm
  #187  
 
Join Date: Nov 2013
Location: LAX, LGB, SNA
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Can I book a room for someone else using the certs or has that been closed now?
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Old May 16, 2016, 8:36 pm
  #188  
 
Join Date: Feb 2016
Posts: 8
regarding the application link at the very top of the wiki as of 5/1/16, i clicked on it and read through the offer but didnt see anything about the $100 SC after spending at hilton. so does that link not include the $100 SC and that its just the standard offer on citi's website?
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Old May 17, 2016, 8:04 pm
  #189  
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Join Date: Jul 2008
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Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
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Originally Posted by windaria
regarding the application link at the very top of the wiki as of 5/1/16, i clicked on it and read through the offer but didnt see anything about the $100 SC after spending at hilton. so does that link not include the $100 SC and that its just the standard offer on citi's website?
The extra $100 was never part of the standard offer, which is 2 free weekend nights. Must have been a promotion. It showed up, and I guess it's gone away.
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Old May 22, 2016, 4:23 pm
  #190  
 
Join Date: Aug 2015
Location: LAX & TPA
Programs: DL Diamond, UA Silver, HH Diamond, Bonvoy Plat, Hyatt Globalist
Posts: 168
Has anyone received their 1 free night cert after hitting the 10k spend requirement? I hit the 10k spend mark about 3 months ago and have yet to receive it. Do I need to wait til next year's AF or has anyone gotten it sooner?
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Old May 22, 2016, 4:49 pm
  #191  
 
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,182
You get the anniversary night about a month after you pay the statement that had the annual fee on it, somewhere between 30 and 60 days after your anniversary date.
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Old May 23, 2016, 2:56 pm
  #192  
 
Join Date: Jan 2014
Posts: 1,269
My one year anniversary is coming up, and I don't know if I should close this card or downgrade to the no annual fee version. Thoughts? Will downgrading to the no fee card reset the 24 month clock on this or the no fee version (which I last applied for on 7/5/15, right under the wire).
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Old May 24, 2016, 12:05 am
  #193  
 
Join Date: Feb 2009
Posts: 6,606
Originally Posted by LWT3
My one year anniversary is coming up, and I don't know if I should close this card or downgrade to the no annual fee version. Thoughts? Will downgrading to the no fee card reset the 24 month clock on this or the no fee version (which I last applied for on 7/5/15, right under the wire).
I'm not sure if anyone can answer that question 100% but if I was you ( well I would have cancelled the Reserve card around the 8 month mark but that's another story) I would cancel the Reserve today and reapply for the NAF Citi Visa in August ( I like to play it safe) of 2017 ( assuming you haven't applied for or cancelled the NAF card since 7/5/15) then come back and get the Reserve again in June 2018.

Downgrading to the NAF gets you no bonus whatsoever so I see sense in taking any risks as far as resetting the 24 month clock. GL
flyer4512 is offline  
Old May 24, 2016, 10:51 am
  #194  
 
Join Date: Jan 2014
Posts: 1,269
Originally Posted by flyer4512
I'm not sure if anyone can answer that question 100% but if I was you ( well I would have cancelled the Reserve card around the 8 month mark but that's another story) I would cancel the Reserve today and reapply for the NAF Citi Visa in August ( I like to play it safe) of 2017 ( assuming you haven't applied for or cancelled the NAF card since 7/5/15) then come back and get the Reserve again in June 2018.

Downgrading to the NAF gets you no bonus whatsoever so I see sense in taking any risks as far as resetting the 24 month clock. GL
Makes sense. I was leaning that way too. Thanks. And yes, I still have the NAF version and plan to reapply for it in August 2017.
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Old May 27, 2016, 5:21 pm
  #195  
 
Join Date: Jan 2013
Posts: 1,437
I reached my minimum spend last cycle and did not receive the free nights yet. I am being patient, as the wiki says it might be a few mote cycles.
But in the meantime, when the 2 free nights come, is it a standard email from Citi, or from Hilton? I have trouble with my email filters sending stuff to the junk/spam bin, so I want to be on the lookout, thanks.

Also, will my HHonors account show something like "2 free nights available" ?
cheaptom is online now  


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