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Citi Hilton Honors Reserve Card [Ends Dec 2017]

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Old Oct 6, 2013, 12:04 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Citi's contract to issue Hilton co-branded cards ends in December 2017. Citi will sell most accounts to American Express. The criteria for determining which accounts are eligible to be sold are unpublished. Read Hilton FAQ: http://hiltonhonors3.hilton.com/en/e...-card-faq.html


ALL known links for ALL Citi Hilton Honors cards appear to be dead now.
-----------------------------

This thread is a continuation of: Citi Hilton HHonors Reserve Card (2012 - 2015)


Link no longer working: https://www.citicards.com/cards/cred...7A711D5L00101W

Link no longer working: https://www.citi.com/credit-cards/cr...s-reserve-card

- Earn two weekend night certificates - at select hotels and resorts - after making $2,500 in purchases.

- Enjoy Hilton HHonors Gold Status as long as you are a Citi Hilton Reserve cardmember

- Annual Fee: $95,
not waived


From the app page:
"Weekend Night Certificates offer is not available if you have had any Citi®Hilton HHonorsTM card opened or closed in the past 24 months"."Weekend Night Certificates offer is not available if you have had a Citi Hilton HHonors Reserve Card account that was opened or closed in the past 24 months." (Language change to "any" dates back to August 2016.)


When will I receive my free nights?
Some datapoints indicate that the certificates are emailed ~7 days after the statement in which the spend is met, but others datapoints indicate that it may take 1-2 additional statement cycles before they're actually sent.

How long do I have to use the free nights?
The certificates expire 12 months from the date that they're emailed to you. Your stay must be completed on or before this expiration date.

Do I need to print the certificates and take them with me?
Yes. Some people say they haven't been asked for them, but it's much better to have them and not need them than to need them and not have them.

Can the free weekend certs be redeemed online?
No, you have to call the HHonors department to book them. Even regular Hilton reservations cannot book them, although they can transfer you to the right department.


so the 2-browser trick is dead. can we still apply two HH Reserve card every 65 days, with same HH #, and get four certificates?
Several people have reported successfully churning this card, and receiving the certificates for both cards. Closing one card before applying for another doesn't appear to be required.

You can still get as many as you want of the Citi Hilton 50k cards (except that CITI only allows two cards of any type every 60-65 days).all 50k card offers without 18 month language dead as of 7/5/15

Can you get the anniversary free night bonus without paying the annual fee, or do you get the free night bonus only if you hit $10,000 in charges AND renew?
This seems to be YMMV. Some people have reported not getting it until well after their AF payment is due, while others have reported getting it in time to cancel and have their AF refunded. More data points on this are needed.

Terms and conditions for the free nights
Friday, Saturday & Sunday night, and I don't think there are any blackout nights (beyond the normal HHonors program rules). Here is the description from the Cert as well as the T&C's:

Description: You've received this reward certificate because you've met the purchase requirements with your Citi Hilton HHonors Reserve card. This reward is valid for one complimentary weekend night for a standard room at participating hotels worldwide, subject to availability. This reward is not valid at All-Inclusive or Distinctive properties and cannot be combined with the 5th Night Free benefit or other promotions. Please visit HHonors.com/weekendcertificate to see a list of excluded properties.

GENERAL TERMS AND CONDITIONS
As with any HHonors Reward, this Reward Certificate is subject to all HHonors Terms & Conditions on participation, use, and redemption, posted at http://hhonors1.hilton.com/en_US/hh/terms.do. The hotel stay received with this Hotel Reward Certificate shall be treated as a Hotel Reward Stay, as defined in the Terms & Conditions, except Points & Money, Premium Room and Room Upgrade Rewards cannot be used with this Certificate.

HOTEL REWARD TERMS AND CONDITIONS
1. Reward Certificate is not transferable after issued and may be redeemed only by the individual named thereon, consistent with HHonors Terms & Conditions. If a person other than the individual named on the Reward Certificate attempts to redeem it, the Certificate will be deemed void and accommodations will be denied.
2. Reward Certificate may not be sold, auctioned, bartered, brokered or purchased except with the express written consent of Hilton HHonors. Any Reward Certificate obtained in this manner by any person or entity will be considered to be fraudulently obtained and will be deemed void if transferred for cash or other consideration. Altered Reward Certificates are void and will not be honored.
3. Reward Certificate may not be combined with other certificates, discounts, packages or promotional offers, or Hotel Reward stays beyond Standard Room Rewards, unless otherwise specified in writing by Hilton HHonors.
4. Reward Certificate cannot be redeemed for cash, prizes or credit. Reward Certificate is not exchangeable.
5. Reward Certificate will not be replaced, reissued or credited if lost, stolen or otherwise destroyed.
6. Reward Certificate is void if copied, prohibited or restricted by law.
7. HHonors members will not earn points or miles for Hotel Reward stays, unless otherwise stated on the Reward Certificate.
8. Reward Certificate expires on the date noted on the face of the Reward Certificate.
9. Reward Certificate must be redeemed in strict accordance with the procedures specified on the certificate.
10. For the purpose of Certificate redemption, a weekend night is defined as a Friday, Saturday or Sunday night, unless specified otherwise on the Reward Certificate.
11. Reward Certificate applies to the room rate and tax of one standard room at a participating hotel and as further provided on the Certificate. A "Standard room" is as defined by the hotel. Any tax liability incurred in connection with the receipt and/or use of this Certificate, including, but not limited to, local or city occupancy taxes, or individual income tax is the sole responsibility of the user. Incidental charges are the responsibility of the user.
12. Reward Certificate usage is limited to Double Occupancy. Additional occupants, age 19 and above, are subject to the standard extra person charges.
13. Reward Certificate reservations must be guaranteed with a credit card. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward Certificate reservations. Reward Certificate reservations that are cancelled outside of the time frame set by the hotel's individual cancellation policy will be charged one night's room and tax at the hotel's minimum rate for that date.
14. Reward Certificate is valid for the number of nights noted under the description on the face of the Certificate. If the Certificate is valid for more than one night, all nights must be used and the Certificate redeemed for a single stay that includes up to all Certificate nights. The Certificate cannot be broken down and/or redeemed for more than one stay. Any unused nights will be forfeited and will not be replaced or credited.
15. No credit or substitutions will be given for any Reward Certificate including those that are only partially used.
16. Promotional Rewards are for Standard Rooms only.
17. Hotel stays resulting from Reward Certificate are non-commissionable to travel agents.
18. Recipients of Reward Certificate may be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation.
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Citi Hilton Honors Reserve Card [Ends Dec 2017]

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Old May 27, 2016, 7:32 pm
  #196  
 
Join Date: Feb 2009
Posts: 6,607
I emailed Citi today to confirm I spent the $2500 and they gave me a number to call if the certs don't show up in 6 - 8 weeks. 1-800-548-8690

They said the certs get mailed to the email you have on file with HILTON NOT the email you have on File with CITI.

To the person who asked about booking the free nights for another person I always use my dads points ( and plan on using his certs) and just add my name to the reservation online.

Last edited by flyer4512; May 27, 2016 at 7:58 pm
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Old May 28, 2016, 7:56 am
  #197  
 
Join Date: Feb 2009
Posts: 6,607
Originally Posted by flyer4512
I emailed Citi today to confirm I spent the $2500 and they gave me a number to call if the certs don't show up in 6 - 8 weeks. 1-800-548-8690

They said the certs get mailed to the email you have on file with HILTON NOT the email you have on File with CITI.

To the person who asked about booking the free nights for another person I always use my dads points ( and plan on using his certs) and just add my name to the reservation online.
Update. Statement closed 5/25. Certificates arrived via email today. They were sent to the email I have on file with Hilton.
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Old May 29, 2016, 10:30 am
  #198  
 
Join Date: Oct 2011
Posts: 4,166
AF posted April 28th, same day the statement closed. Paid AF immediately. May 28th statement closed, anniversary cert posted May 29th.

Conrad Singapore was $220 night for a $95 annual fee which is good, but not spectacular. Of course, the $10k spend also got us another free night in Bratislava so there's that. I'm happy with the card, and we'll probably get another one in a year to have 2 annual free nights after paying the AF on both.
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Old Jun 1, 2016, 12:22 am
  #199  
 
Join Date: Feb 2009
Posts: 6,607
Originally Posted by hiima
Can I book a room for someone else using the certs or has that been closed now?
Statement closed 5/25, certs email 5/28.

I booked my dads 2 free nights today and although you can add additional people who can check in online I asked the girl to add my sons name ( me) and the main reservation shows my name and my dad HHONORS #. We are both Daimond so I don't see any issue concerning on sire benefits
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Old Jun 13, 2016, 12:01 pm
  #200  
 
Join Date: Jan 2013
Posts: 1,438
Weekday usage of award certificates?

Has anyone tried and succeeded in getting Hilton to honor one of the weekend certificates for a weekday stay? Weekdays are usually cheaper, so I'm wondering why they won't let me use a cert on a Tuesday and said it's Friday-Sat only.
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Old Jun 13, 2016, 12:59 pm
  #201  
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Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,753
Originally Posted by cheaptom
Has anyone tried and succeeded in getting Hilton to honor one of the weekend certificates for a weekday stay? Weekdays are usually cheaper, so I'm wondering why they won't let me use a cert on a Tuesday and said it's Friday-Sat only.
In general, hotels have higher vacancies on weekends than weekdays, thus the terms of the certificate. It's easier for them to abide by those terms than to give someone decision making power to waive them when logic might indicate it is in their interest to do so.
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Old Jun 13, 2016, 1:57 pm
  #202  
 
Join Date: Jan 2013
Posts: 1,438
Originally Posted by SanDiego1K
It's easier for them to abide by those terms than to give someone decision making power.
True, makes sense.
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Old Jun 15, 2016, 2:49 pm
  #203  
 
Join Date: Sep 2015
Posts: 206
I applied and was approved for the card. I got the overnight approval letter yesterday, so absurd. Any idea how long it takes for the card to arrive?

Oh btw, the card is for my wife and she didn't have an HHonors account yet. I created one and the link to apply for the card plus the $100 voucher appeared on the first page after sign up.

Edit: If you go through the booking process on your HHonors account, on the payment page in the lower right corner, an image will appear with the $100 statement credit which you can click on to apply for the card.

Last edited by corpgator; Jun 19, 2016 at 4:36 pm
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Old Jun 27, 2016, 4:52 pm
  #204  
 
Join Date: Dec 2013
Posts: 259
Hi,

I applied Citi Reserve card June 2015 and just got billed for the second AF on 6/23/16. I also met the $10K spend for the free anniversary free night bonus. Any idea when I will receive the free anniversary night? If I cancel the Citi Reserve card, can I still keep the free anniversary night? or will they take it back?

Thanks!
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Old Jun 27, 2016, 5:01 pm
  #205  
mia
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Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Originally Posted by apple1122
Any idea when I will receive the free anniversary night? If I cancel the Citi Reserve card, can I still keep the free anniversary night? or will they take it back?
The Wkipost at the top of this thread explains that there have been mixed reports, and we cannot predict your individual outcome:

Q. Can you get the anniversary free night bonus without paying the annual fee, or do you get the free night bonus only if you hit $10,000 in charges AND renew?

A. This seems to be YMMV. Some people have reported not getting it until well after their AF payment is due, while others have reported getting it in time to cancel and have their AF refunded. More data points on this are needed.
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Old Jun 28, 2016, 8:43 am
  #206  
 
Join Date: Aug 2010
Location: CLT
Programs: AA, UA, BA, Hilton Diamond, Marriott Gold, IHG Platinum
Posts: 2,074
Originally Posted by SanDiego1K
In general, hotels have higher vacancies on weekends than weekdays, thus the terms of the certificate. It's easier for them to abide by those terms than to give someone decision making power to waive them when logic might indicate it is in their interest to do so.
Completely understandable. While it would be more complex, it would be preferable (to me) to differentiate by region: free weekday night in obvious leisure regions (Caribbean, Hawaii, most island destinations), free weekend night everywhere else. I recently stayed Wed-Sat in French Polynesia and was only able to use one of my free weekend nights for the Friday night, which was frustrating considering I can't imagine the Hilton Moorea has much business travel to justify the weekday exclusion. Or they could just drop the ridiculous day of the week restricitons altogether a la Hyatt.
dukerau is offline  
Old Jun 28, 2016, 10:18 am
  #207  
 
Join Date: Jan 2003
Posts: 3,786
Originally Posted by cheaptom
Has anyone tried and succeeded in getting Hilton to honor one of the weekend certificates for a weekday stay? Weekdays are usually cheaper, so I'm wondering why they won't let me use a cert on a Tuesday and said it's Friday-Sat only.
I used mine on both Thursday and Monday before. I think Tuesday and Wednesday are the 2 nights you really can't use it.
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Old Jul 9, 2016, 10:05 am
  #208  
 
Join Date: Jul 2008
Programs: DL
Posts: 43
Have a question about the anniversary night; the terms say spend $10000 till the Annual Fee Date. Is that the day when account was opened or is the day when the annual fee was billed? There is like a month difference between the two.

Thanks!
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Old Jul 9, 2016, 2:48 pm
  #209  
 
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
Originally Posted by krdvg
Have a question about the anniversary night; the terms say spend $10000 till the Annual Fee Date. Is that the day when account was opened or is the day when the annual fee was billed? There is like a month difference between the two.

Thanks!
Pretty sure it's annual fee date, but check your online tracker and it will tell you the month, and just assume you need to hit the spend by statement cut that month.
frudd38 is offline  
Old Jul 22, 2016, 9:07 am
  #210  
 
Join Date: May 2011
Posts: 199
Originally Posted by corpgator
I applied and was approved for the card. I got the overnight approval letter yesterday, so absurd. Any idea how long it takes for the card to arrive?
I just got my overnighted approval letter yesterday. How much longer after receiving that letter did it take for you to receive the card?
Nick311 is offline  


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