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Citi Hilton Honors Reserve Card [Ends Dec 2017]

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Old Oct 6, 2013, 12:04 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Citi's contract to issue Hilton co-branded cards ends in December 2017. Citi will sell most accounts to American Express. The criteria for determining which accounts are eligible to be sold are unpublished. Read Hilton FAQ: http://hiltonhonors3.hilton.com/en/e...-card-faq.html


ALL known links for ALL Citi Hilton Honors cards appear to be dead now.
-----------------------------

This thread is a continuation of: Citi Hilton HHonors Reserve Card (2012 - 2015)


Link no longer working: https://www.citicards.com/cards/cred...7A711D5L00101W

Link no longer working: https://www.citi.com/credit-cards/cr...s-reserve-card

- Earn two weekend night certificates - at select hotels and resorts - after making $2,500 in purchases.

- Enjoy Hilton HHonors Gold Status as long as you are a Citi Hilton Reserve cardmember

- Annual Fee: $95,
not waived


From the app page:
"Weekend Night Certificates offer is not available if you have had any Citi®Hilton HHonorsTM card opened or closed in the past 24 months"."Weekend Night Certificates offer is not available if you have had a Citi Hilton HHonors Reserve Card account that was opened or closed in the past 24 months." (Language change to "any" dates back to August 2016.)


When will I receive my free nights?
Some datapoints indicate that the certificates are emailed ~7 days after the statement in which the spend is met, but others datapoints indicate that it may take 1-2 additional statement cycles before they're actually sent.

How long do I have to use the free nights?
The certificates expire 12 months from the date that they're emailed to you. Your stay must be completed on or before this expiration date.

Do I need to print the certificates and take them with me?
Yes. Some people say they haven't been asked for them, but it's much better to have them and not need them than to need them and not have them.

Can the free weekend certs be redeemed online?
No, you have to call the HHonors department to book them. Even regular Hilton reservations cannot book them, although they can transfer you to the right department.


so the 2-browser trick is dead. can we still apply two HH Reserve card every 65 days, with same HH #, and get four certificates?
Several people have reported successfully churning this card, and receiving the certificates for both cards. Closing one card before applying for another doesn't appear to be required.

You can still get as many as you want of the Citi Hilton 50k cards (except that CITI only allows two cards of any type every 60-65 days).all 50k card offers without 18 month language dead as of 7/5/15

Can you get the anniversary free night bonus without paying the annual fee, or do you get the free night bonus only if you hit $10,000 in charges AND renew?
This seems to be YMMV. Some people have reported not getting it until well after their AF payment is due, while others have reported getting it in time to cancel and have their AF refunded. More data points on this are needed.

Terms and conditions for the free nights
Friday, Saturday & Sunday night, and I don't think there are any blackout nights (beyond the normal HHonors program rules). Here is the description from the Cert as well as the T&C's:

Description: You've received this reward certificate because you've met the purchase requirements with your Citi Hilton HHonors Reserve card. This reward is valid for one complimentary weekend night for a standard room at participating hotels worldwide, subject to availability. This reward is not valid at All-Inclusive or Distinctive properties and cannot be combined with the 5th Night Free benefit or other promotions. Please visit HHonors.com/weekendcertificate to see a list of excluded properties.

GENERAL TERMS AND CONDITIONS
As with any HHonors Reward, this Reward Certificate is subject to all HHonors Terms & Conditions on participation, use, and redemption, posted at http://hhonors1.hilton.com/en_US/hh/terms.do. The hotel stay received with this Hotel Reward Certificate shall be treated as a Hotel Reward Stay, as defined in the Terms & Conditions, except Points & Money, Premium Room and Room Upgrade Rewards cannot be used with this Certificate.

HOTEL REWARD TERMS AND CONDITIONS
1. Reward Certificate is not transferable after issued and may be redeemed only by the individual named thereon, consistent with HHonors Terms & Conditions. If a person other than the individual named on the Reward Certificate attempts to redeem it, the Certificate will be deemed void and accommodations will be denied.
2. Reward Certificate may not be sold, auctioned, bartered, brokered or purchased except with the express written consent of Hilton HHonors. Any Reward Certificate obtained in this manner by any person or entity will be considered to be fraudulently obtained and will be deemed void if transferred for cash or other consideration. Altered Reward Certificates are void and will not be honored.
3. Reward Certificate may not be combined with other certificates, discounts, packages or promotional offers, or Hotel Reward stays beyond Standard Room Rewards, unless otherwise specified in writing by Hilton HHonors.
4. Reward Certificate cannot be redeemed for cash, prizes or credit. Reward Certificate is not exchangeable.
5. Reward Certificate will not be replaced, reissued or credited if lost, stolen or otherwise destroyed.
6. Reward Certificate is void if copied, prohibited or restricted by law.
7. HHonors members will not earn points or miles for Hotel Reward stays, unless otherwise stated on the Reward Certificate.
8. Reward Certificate expires on the date noted on the face of the Reward Certificate.
9. Reward Certificate must be redeemed in strict accordance with the procedures specified on the certificate.
10. For the purpose of Certificate redemption, a weekend night is defined as a Friday, Saturday or Sunday night, unless specified otherwise on the Reward Certificate.
11. Reward Certificate applies to the room rate and tax of one standard room at a participating hotel and as further provided on the Certificate. A "Standard room" is as defined by the hotel. Any tax liability incurred in connection with the receipt and/or use of this Certificate, including, but not limited to, local or city occupancy taxes, or individual income tax is the sole responsibility of the user. Incidental charges are the responsibility of the user.
12. Reward Certificate usage is limited to Double Occupancy. Additional occupants, age 19 and above, are subject to the standard extra person charges.
13. Reward Certificate reservations must be guaranteed with a credit card. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward Certificate reservations. Reward Certificate reservations that are cancelled outside of the time frame set by the hotel's individual cancellation policy will be charged one night's room and tax at the hotel's minimum rate for that date.
14. Reward Certificate is valid for the number of nights noted under the description on the face of the Certificate. If the Certificate is valid for more than one night, all nights must be used and the Certificate redeemed for a single stay that includes up to all Certificate nights. The Certificate cannot be broken down and/or redeemed for more than one stay. Any unused nights will be forfeited and will not be replaced or credited.
15. No credit or substitutions will be given for any Reward Certificate including those that are only partially used.
16. Promotional Rewards are for Standard Rooms only.
17. Hotel stays resulting from Reward Certificate are non-commissionable to travel agents.
18. Recipients of Reward Certificate may be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation.
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Citi Hilton Honors Reserve Card [Ends Dec 2017]

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Old Mar 14, 2016, 11:35 am
  #106  
 
Join Date: Apr 2014
Location: Miami
Posts: 138
Originally Posted by farnorthtrader
In my experience, issuing the certs is not related to statement date, it was about two weeks after the spend date, regardless of the statement closing date. That is from the 4 cards that my wife and I have. There are often some hinky things that go on with them, so no guarantees. My wife's first two certs were issued to my Hilton account. All of the points from the card went to hers (and the renewal cert), but the first certs went to me. I was generous and let her stay with me

Edit: I just looked at the Wiki and it contradicts my experience, so YMMdefinitelyV
Thanks!, as soon as my spend posts I'm going to contact Citi and see if they can expedite or otherwise tell me when I'm getting them and will report back.
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Old Mar 14, 2016, 6:59 pm
  #107  
 
Join Date: Oct 2011
Posts: 4,166
Originally Posted by mike814
Thanks!, as soon as my spend posts I'm going to contact Citi and see if they can expedite or otherwise tell me when I'm getting them and will report back.
I think you're crazy, but if you're worried about not getting a room for 2017 you could always do a cash or points booking now and then cancel after you get your free night certs.
Superorb is offline  
Old Mar 14, 2016, 8:52 pm
  #108  
 
Join Date: Jan 2010
Posts: 33
Originally Posted by farnorthtrader
In my experience, issuing the certs is not related to statement date, it was about two weeks after the spend date, regardless of the statement closing date.
Thanks for posting. Do you mean two weeks after the day you hit the threshold with a purchase/charge, or two weeks after you paid off that spend?
Opie100 is offline  
Old Mar 14, 2016, 9:37 pm
  #109  
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Originally Posted by mike814
I received the Citi Hilton Reserve card on 3/10. I have already met the minimum spend. I'd like to get the certificates as soon as possible to make the bookings that I want (which are far out Feb 2017, but still want to lock it down). Has anyone had any success in getting the certificates expedited. I was thinking about calling Citi and seeing if they would move up the statement close date.
You're welcome to try but I don't think it will do much good. From my calls with Citi and Hilton trying to unsuccessfully get mine extended, the whole process with these certs seems automated and there is little that they can or will do.

And a hotel 11.5 months out? Don't worry. I haven't even made a reservation yet that I need in May with the cert because I know I'm going to have to call a couple of times to find a competent agent.
krazykanuck is offline  
Old Mar 15, 2016, 5:26 am
  #110  
 
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,182
Originally Posted by Opie100
Thanks for posting. Do you mean two weeks after the day you hit the threshold with a purchase/charge, or two weeks after you paid off that spend?
Mine arrived about two weeks after the charge, before I had paid the charges.
farnorthtrader is offline  
Old Mar 15, 2016, 8:05 am
  #111  
 
Join Date: Apr 2014
Location: Miami
Posts: 138
Originally Posted by krazykanuck
You're welcome to try but I don't think it will do much good. From my calls with Citi and Hilton trying to unsuccessfully get mine extended, the whole process with these certs seems automated and there is little that they can or will do.

And a hotel 11.5 months out? Don't worry. I haven't even made a reservation yet that I need in May with the cert because I know I'm going to have to call a couple of times to find a competent agent.
I know I know, but popular hotel and destination for time of year, flights booked, it's for my honeymoon, etc...just want to get it all tied out. Thanks!
mike814 is offline  
Old Mar 23, 2016, 10:22 pm
  #112  
She
 
Join Date: Dec 2004
Posts: 181
Just discovered that you do not have to wait until your Free Weekend Night certificates are emailed to redeem them.

My statement closed on 3/18 and the next day my the points activity on my Hhonors account showed they were awarded. I waited a couple days but no emailed certificate so tonight I called to make a reservation and they were able to look up the certificate numbers on their end and apply them to my booking.
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Old Mar 26, 2016, 6:53 am
  #113  
 
Join Date: Jun 2010
Posts: 2,042
Originally Posted by krazykanuck
You're welcome to try but I don't think it will do much good. From my calls with Citi and Hilton trying to unsuccessfully get mine extended, the whole process with these certs seems automated and there is little that they can or will do.

And a hotel 11.5 months out? Don't worry. I haven't even made a reservation yet that I need in May with the cert because I know I'm going to have to call a couple of times to find a competent agent.
Re getting the Hilton Reserve Free Night certificate extended, I was able to do that but only because the circumstances were so extreme: my husband had a quadruple bypass. The reservation had been booked for months in advance and the whole trip to Europe had to be cancelled. They extended to the end of the calendar year, which was about 4 months. I was shuttled from Citi to Hilton and back again before I could locate somebody to take responsibility and I think I had to fax medical documents. I conclude they are very serious that the expiration date is firm and it would not be worth your while to try to get it extended for lesser reasons.
Tizzette is offline  
Old Mar 28, 2016, 10:37 pm
  #114  
sfp
 
Join Date: Mar 2010
Location: SF
Posts: 48
I have flights already booked to Koh Samui within a larger SE Asia trip, although I don't yet have my hands on my two weekend night certs (completed minimum spend 3/20, travel is in July) that I plan to use on this trip. I made a booking ($$, not points) for the two nights we want as I don't want the standard rooms to sell out. Have others done this? Will I be able to convert to the certificates once I get them, or will I have to cancel the booking?

Last edited by sfp; Mar 29, 2016 at 10:41 am
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Old Mar 29, 2016, 12:02 pm
  #115  
 
Join Date: Oct 2011
Posts: 4,166
Originally Posted by sfp
I have flights already booked to Koh Samui within a larger SE Asia trip, although I don't yet have my hands on my two weekend night certs (completed minimum spend 3/20, travel is in July) that I plan to use on this trip. I made a booking ($$, not points) for the two nights we want as I don't want the standard rooms to sell out. Have others done this? Will I be able to convert to the certificates once I get them, or will I have to cancel the booking?
We did this for HKG Conrad and booked a standard room in cash. When we got the certs we called and they refunded the cash but kept the same booking and applied certs.
Superorb is offline  
Old Mar 29, 2016, 1:28 pm
  #116  
 
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 902
Recently applied for this card and was immediately declined online. Called to see why, they stated too many credit inquiries recently but would give a number or time frame. I had thought with Citi no sooner than 8 days for next card and then 65 days beyond that, maybe not even the case for cobranded cards.

My application history last few months:
1. SPG business card about 60 days ago
2. SPG personal about 15 days ago
3. Marriott rewards about 20 days ago
4. United Club card about 45 days ago

Nothing Citi as well, I thought that's all that would matter. With above 800 FICO, no credit issues, high income I'm confused by this......
Jonesdds is offline  
Old Mar 30, 2016, 11:19 am
  #117  
 
Join Date: Oct 2011
Posts: 4,166
Will AwardWallet show the anniversary free night cert? If not, where can I see if I have received it yet?
Superorb is offline  
Old Mar 30, 2016, 4:00 pm
  #118  
 
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,182
No, it isn't in your Hilton account, so award wallet doesn't show it. So far as I know, only two ways of knowing that you have it, either by receiving the email or by calling Hilton.
farnorthtrader is offline  
Old Mar 31, 2016, 9:57 am
  #119  
 
Join Date: Nov 2012
Posts: 55
A couple of days ago I discovered a third way to know you have the anniversary cert.

My wife hadn't ever received the email, but I thought she should have earned it so I checked under 'All Points Activity'. Sure enough, it had a line item CITI RC FREE WEEKEND NIGHT CERTIFICATE even though no points were involved.
alvinroast is offline  
Old Mar 31, 2016, 11:09 am
  #120  
 
Join Date: Oct 2011
Posts: 4,166
Originally Posted by alvinroast
A couple of days ago I discovered a third way to know you have the anniversary cert.

My wife hadn't ever received the email, but I thought she should have earned it so I checked under 'All Points Activity'. Sure enough, it had a line item CITI RC FREE WEEKEND NIGHT CERTIFICATE even though no points were involved.
Not there yet, but thanks.
Superorb is offline  


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