Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jan 13, 2015, 3:45 pm
#16
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Would I be right to assume that you've never had a ticket number for this?
Jan 13, 2015, 3:53 pm
#17
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
Thanks Globaliser. Looking through the email from BA, this is not the same as previous ones as it is all plain text. There does not appear to be a ticket number on there. Unfortunately don't have a screen shot from MMB from earlier when it was showing as would have been able to see if it had been ticketed. Suspect the agent has not done the job properly. Do have emails where changes to seats and adding personal information have been made, so have the booking ref from this.
Have checked on AA.com and the seating reservations are showing as greyed out on a dummy booking. So that is at least something.
Will be on the phone to BA when they open at 7.30am by the looks of things.
Have checked on AA.com and the seating reservations are showing as greyed out on a dummy booking. So that is at least something.
Will be on the phone to BA when they open at 7.30am by the looks of things.
Jan 13, 2015, 4:01 pm
#18
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
My TA has a habit of putting me PA's contact details into my booking. I think I've cured him of this. However, for the three bookings made this week, I keep getting the red/pink banner "Our systems are not responding..." when I change it to my contact details. Works fine in the app but annoying that MMB cannot handle this.
Jan 13, 2015, 4:01 pm
#19
Formerly known as ahoban
Join Date: Jul 2013
Location: Dublin
Programs: BA Silver, Star Alliance Gold, SkyTeam Elite Plus
Posts: 56
Takes around 5 minutes to load the confirmation page once I've cleared the verified by visa page, then removes the payment summary in MMB & locks me out of viewing my hotel bookings
Takes about 30 minutes on the phone, as the agent phones "headoffice" to have it investigated and then another 30 minutes later I get an email once again confirming my booking and everything goes back to normal. Beginning to get quicker paying over the phone, they're pretty quick when it comes to answering & online takes me around 15 mins start to finish
Jan 14, 2015, 12:54 am
#20
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
Phoned BA this morning. Straight through to an agent. New booking had been cancelled/re-booked but hadn't given me a new number which is why I couldn't access it. All sorted. Very helpful agent. How do I contact BA to tell them about how good he was?
Jan 14, 2015, 3:17 am
#21
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,113
Jan 14, 2015, 6:19 am
#22
Join Date: Jul 2008
Programs: I am a lowly ant
Posts: 1,751
Any ideas the usual time frame to get this resolved? I sent them an email via ba.com, not sure how long a reply will take.
Jan 22, 2015, 2:23 am
#23
Join Date: Nov 2009
Programs: BAEC Silver
Posts: 226
I booked an avios flight for me and my family about 350 days out. With 10 months until my flight, my outbound flight (BA215) was cancelled. On my Exec Club home page there is a big red banner to tell me this. So far, so sensible.
I called BA and rebooked on a different flight (BA203) departing 20 minutes earlier. The new flight is now showing in MMB and MMB has no reference to BA215. But for the last 3 months the red banner telling me about BA215 has persisted, is there a way to get rid of it? My concern is that I have been so used to seeing a red cancellation banner at the top of my exec club page that I might miss another cancellation that actually affects me.
I called BA and rebooked on a different flight (BA203) departing 20 minutes earlier. The new flight is now showing in MMB and MMB has no reference to BA215. But for the last 3 months the red banner telling me about BA215 has persisted, is there a way to get rid of it? My concern is that I have been so used to seeing a red cancellation banner at the top of my exec club page that I might miss another cancellation that actually affects me.
Jan 22, 2015, 3:41 am
#24
Join Date: Aug 2014
Posts: 2,660
I priced by LHR-DUB & when my trip was confirmed I went back in the following day to actually make the booking.
Prices for every flight that day had gone up to more than £100 more than any CE seat.
I checked to see if a big sporting event had been announced in the last 24hrs.
There weren't so I went back tried the same booking without logging into my exec number & the prices had re-set.
I logged back in & tried the booking again & the prices had risen across the board once more.
I have held off making the booking but I'm guessing that ba.com's system had remembered my dummy bookings leading up to this & some glitch had thrown up these increased fare offerings.
I hope that's not the case though
Prices for every flight that day had gone up to more than £100 more than any CE seat.
I checked to see if a big sporting event had been announced in the last 24hrs.
There weren't so I went back tried the same booking without logging into my exec number & the prices had re-set.
I logged back in & tried the booking again & the prices had risen across the board once more.
I have held off making the booking but I'm guessing that ba.com's system had remembered my dummy bookings leading up to this & some glitch had thrown up these increased fare offerings.
I hope that's not the case though
All opinions are my own and dont represent ba or iag*****
Jan 22, 2015, 3:43 am
#25
Join Date: Aug 2014
Posts: 2,660
Not the same problem, but a nightmare paying money off holidays.. There is definitely some problems on the payments end.
Takes around 5 minutes to load the confirmation page once I've cleared the verified by visa page, then removes the payment summary in MMB & locks me out of viewing my hotel bookings Takes about 30 minutes on the phone, as the agent phones "headoffice" to have it investigated and then another 30 minutes later I get an email once again confirming my booking and everything goes back to normal.
Beginning to get quicker paying over the phone, they're pretty quick when it comes to answering & online takes me around 15 mins start to finish
Takes around 5 minutes to load the confirmation page once I've cleared the verified by visa page, then removes the payment summary in MMB & locks me out of viewing my hotel bookings
Takes about 30 minutes on the phone, as the agent phones "headoffice" to have it investigated and then another 30 minutes later I get an email once again confirming my booking and everything goes back to normal. Beginning to get quicker paying over the phone, they're pretty quick when it comes to answering & online takes me around 15 mins start to finish
All opinions are my own and dont represent ba or iag*****
Jan 23, 2015, 6:53 pm
#26
Join Date: Feb 2011
Posts: 849
Just tried booking something and I got the following twice:
"Sorry, we have been unable to complete your transaction at this time.
We're sorry, we are unable to process your request. Please contact your local British Airways office."
I don't see any pending charges on my CC. Will they waive the phone fee?
"Sorry, we have been unable to complete your transaction at this time.
We're sorry, we are unable to process your request. Please contact your local British Airways office."
I don't see any pending charges on my CC. Will they waive the phone fee?
Jan 23, 2015, 8:02 pm
#27
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,027
Jan 23, 2015, 8:15 pm
#28
Join Date: Feb 2011
Posts: 849
I was able to book JFK to ORD and ORD to JFK in the same session without any issues so I think it might be related to using avios to book flights operated by TAM.
Jan 24, 2015, 1:15 pm
#29
Join Date: Feb 2011
Posts: 849
So I called BA to book the TAM flight. The BA site clearly says it is available, but the rep on the phone says it is not. Is it normal for the BA site to show phantom award space? Should I HUCA?
Jan 27, 2015, 9:38 am
#30
Join Date: Oct 2009
Posts: 5,041
Tried to book an award flight today, was told
An error has occured please go back
Well I went back and tried again and again and again ZZzzzzzz
An error has occured please go back
Well I went back and tried again and again and again ZZzzzzzz