HAL are enhancing T5
#1
Original Poster
Join Date: Jan 2007
Location: Canary Wharf, London
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HAL are enhancing T5
This Summer we’re embarking on a twelve month program of improvements to make Terminal 5 an even better place for our passengers to shop, eat and relax.
We will be increasing space, adding more comfortable seating and creating a new shopping environment featuring new, highly sought after brands and restaurants.
While we make things better, some shops and restaurants will be closed. Visit Heathrow.com to find out what’s open
We will be increasing space, adding more comfortable seating and creating a new shopping environment featuring new, highly sought after brands and restaurants.
While we make things better, some shops and restaurants will be closed. Visit Heathrow.com to find out what’s open
Be nice if they increased space between the escalators and shops, but can't see that happening!
#4
FlyerTalk Evangelist
Join Date: Mar 2010
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Oh, bloody HAL.
"... Terminal 5 an even better place for our passengers to shop, eat and relax."
As others have said, nothing to do with being an efficient way to get on an aircraft and escape from the bloody place.
"... Terminal 5 an even better place for our passengers to shop, eat and relax."
As others have said, nothing to do with being an efficient way to get on an aircraft and escape from the bloody place.
#5
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I doubt anything will change. It seems to be just using the existing retail space and replacing shops and restaurants with ones they think will bring in more cash.
#7
FlyerTalk Evangelist
Join Date: Jun 2012
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"A recent survey has shown that our customers want more space to shop, eat and relax. The number of aircraft departures are being enhanced to allow for extra shopping and eating facilities and reduce noise and stress"
#9
Join Date: Nov 2010
Location: MAN/BHX
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#10
Join Date: Jul 2013
Location: scotland/EDI
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I agree with you here and I think too many on this forum forget what it is like not to have lounge access
#11
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
Having been in that position until a couple of years ago, I can confirm that the only facilities I sought out were a chair and a beer, not the opportunity to spend money I didn't have on stuff I didn't need.
#12
Join Date: Jul 2013
Posts: 847
Quite frankly T5 is a bleeding mess right now, loads of boarded up areas, narrow passageways for Passengers who keep bumping into each other.
Some of the "nicer" eateries, i.e. ITSU and a few cafes are gone, boarded up, only to make space for some stupid fancy shops no one wants tbh. passengers are forced to sit on the floor at these busy times which is hardly great and not good advertisement for an airport or "World hub"-
Its hardly an enhancement, it is just a disgrace, outside of the lounges of course :-)
Some of the "nicer" eateries, i.e. ITSU and a few cafes are gone, boarded up, only to make space for some stupid fancy shops no one wants tbh. passengers are forced to sit on the floor at these busy times which is hardly great and not good advertisement for an airport or "World hub"-
Its hardly an enhancement, it is just a disgrace, outside of the lounges of course :-)
Last edited by Flier74; Aug 1, 2014 at 1:18 pm
#13
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I have had sight of the concept for "more shopping space". Not 'people space', but "shop space"
HAL makes money from the shops. It does NOT make money from pax sitting around on benches, or whatever the non-Lounge people do.
Therefore, more shops and eateries ... well, a few more.
So the BA Blue Family will be rushing off to Harrods to buy loads of things, and hoovering Caviar at an eatery, while waiting for their delayed flight to <insert destination>. Or not, but I suppose you can't blame HAL for trying.
The sadness is that a brand-new major Airport Terminal was turned into a Shopping Mall that sells things that 97% of people don't want/need. In the process, the basic function of T5 was made a seriously inconvenient maze for the uninitiated, and a PITA for the regular travellers.
I dislike T5 more every time I pass through it. And it will be worse, as free-flow of passengers is further obstructed by shops.
HAL makes money from the shops. It does NOT make money from pax sitting around on benches, or whatever the non-Lounge people do.
Therefore, more shops and eateries ... well, a few more.
So the BA Blue Family will be rushing off to Harrods to buy loads of things, and hoovering Caviar at an eatery, while waiting for their delayed flight to <insert destination>. Or not, but I suppose you can't blame HAL for trying.
The sadness is that a brand-new major Airport Terminal was turned into a Shopping Mall that sells things that 97% of people don't want/need. In the process, the basic function of T5 was made a seriously inconvenient maze for the uninitiated, and a PITA for the regular travellers.
I dislike T5 more every time I pass through it. And it will be worse, as free-flow of passengers is further obstructed by shops.
#14
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
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#15
Join Date: Feb 2013
Location: UK
Programs: I go wherever the content takes me.
Posts: 5,698
An airport is useful to me only for boarding planes to take me somewhere. If I can find a chair, a window and a drink, I'm happy.