SKYEG

Hmm a little disappointed that I didn`t get to try out the chopped leaf as I love that stuff but the new roll out seems good. I knew the plus food badly needed an upgrade but I`m surprised how quickly they skipped over the chopped leaf.

That picture above me unfortunately doesn`t look appetizing at all

FlyerJ

smallmj

I think the most important thing is to have a choice. Some folks want kale filled health food, others want something more traditional. I'd want something without mayo, but I know that I'm weird that way. It is hard to please everybody, especially with cold food.

Clipper801

This was what were offered on my 6PM YYZ-YVR flight.
I had the wrap and it was okay.
Snacks consisted of brownies, chips, chocolate, etc. in a basket were also offered several times throughout the flight along with drinks.
The aeroplane operating my flight was quite tired except for the toilet. WS must have refurbished the toilet. No power outlet and tiny PTV screen and most of the satellite TV channels did not work.

Error 601

I don't think your reaction would be as harsh had it been plated or served in anything other than cellophane wrap in a fiberboard dish.

pedantic

Had the Baja bowl yesterday, it was pretty gross. The chicken was crumbly, the rice clumpy and the tomato sauce tasted raw. Wife had the wrap which didn't look much better. The new food is pretty disappointing. Appreciate the Scotch, pale ale, and Prosecco, though I wish they'd keep the Prosecco in stock.

ricktoronto

I know that plane!
For some reason, WS likes to offer it on the longest flights, e.g. YYZ/SJO and YYZ/YVR.
After all for a 45 minute flight to Ottawa you better have wifi and all the bells and whistles so you do that by making sure people on 5+ hour flights get the old fogey aircraft. They don't need TV or power.
They should provide binoculars for row 1 if that smaller than iPhone size screen actually works, which so far this year has been never.

aerobod

Clipper801

Return YVR-YYZ ("inbound") on the brand new 7M8.
Service inconsistent with my outbound flight.
- Individual Dasani bottle water not offered. According to the FA, they are discontinued. One was placed at the seat on the outbound prior to boarding.
- same 3 choices of meal except there was actually a "dessert" item on the inbound.
- Paper table clothe on the inbound but not on the outbound.
- FA came around only once with snack on the inbound and drink but several times on the outbound.
- Brand new plane but # of toilet obviously inadequate for long flights. The queue never stopped.
- No tray table in the middle seat for the 7M8.
- Both flights I asked for a glass of Coca Cola. On the inbound, I received one about 2/3 full in a glass. No refill although the FA complied when I requested. On the outbound, a full can and a glass.
- Dedicated FA always in the front galley on the outbound and not on the inbound.
My flight was delayed 3 hours ex-YVR and the way WS handled the delay left a lot to be desired. My first WS trip and was disappointed.

martiantoad

Followed this thread, and it was very informative. Thank you. Other travel sites have also confirmed poor food service/choice, no snack packs, limited 'bar' service, and the demise of the bottles of water. Am I missing something? Lots of "Premium Economy" advertisements by WestJet, on television, but not sure anymore what the product actually is. Booked flights in 737 'plus' long ago (before the chopped leaf offering), and now worried about the actual service in 'premium economy'? Can anyone provide a situation report or update?

Sunny Day

An FA told me that Plus gets to choose from the snack basket which in someways are inferior to what the rest of the plane has access to in the food cart. When asked if I can get something from the cart instead, such as a snack box or tapas box, she said they were told to only offer what is in the basket but some FA might bend the rules and let Plus choose from the cart. Another words it depends on the FA.

FlyerJ

Error 601

I have flown in Plus five times in the last month and the little water bottles were there every time except for on an Encore segment where they were passed out around the time the door was closed.

Except on a 767 segment between YYZ and YYC where a hot meal was served the flight attendants listed the buy-on-board chopped leaf crap (or at the very least the Baja Bowl) among the offerings in Plus.

jdug101

Exactly. I've never seen a J passenger in AC ask for a few sandwiches, pizza and a bag of Nibs from the Y cabin cart. But like you say, WJ used to do it that way, and the change in practice naturally creates resent.

I expect those that do LMU's to Plus at check-in, then proceed to try and get every penny of their $75 back in food and booze will be the most upset. And I wouldn't be surprised if that behaviour is in part why this change has been made. I once saw a family of 4 go at the cart like hogs at the trough all the way from YWG - YVR. They were on their way to Hawaii and were stuffing their carry-ons with food to eat on the longer flight.

FlyerJ

Yikes. And agreed! I’ve seen that too.

I recently witnessed two Plus passengers adamantly demanding (!) that they get the beef jerky and the “lite bites” box from the back, as though it were a god-given right. And then they also took the full actual Plus food offering too, of course. (I cringed at it, but the nice FA complied without so much as blinking.)

Once WestJet gets the Plus food issues ironed out — and once they’re actually able to get a consistent level Plus service on their planes - I think WS will have to cut off access to the “free buy-on-board”. It’s just stupid.

You get your premium Plus meal and access to the premium Plus snack basket. And if you want something else from the food offering that’s intended for other passengers? Then whip out your credit card and buy it.