Frequentlander

No.....no one has EVER said that before.

Symmetre

OMG ... hell has finally frozen over.

Clipper801

Would appreciate post new food offer experience in PLUS on the YYZ-YVR route...... booked Plus over Christmas with a 6PM departure from YYZ and 1PM from YVR. It appears that the "super food bowl" is the only offer in Plus apart from beverages. Should I pre-order a "hot" meal? First time flying WS. Many thanks!

smallmj

I was in a play last week. There was a scene where one of the characters talked at length about the benefits of Kale, but was saddened that it was only used as garnish on buffet tables. Another character asked, "What do we do with the Kale? Do we eat it?" the first character replied, "Oh no! Throw it away, it is nasty!"

J. Leslie

Just checked in for my YYC - CUN flight tomorrow. Was offered the Plus upgrade for $175, but with the changes in menu (and the recent increase in Plus upgrade costs), I really don't see the value in it. I kept our exit row seats. $175 for some kale isn't really appealing at all ;-)

Error 601

Comments on twitter look to be 2:1 negative. I will have a breakfast and lunchtime opportunity to try this stuff before Christmas. I will try to keep an open mind.

Negative:

Positive:

Search:
https://twitter.com/search?l=&q=west...c=typd&lang=en

Edit: The links will show up if you press quote, I'm guessing a moderator has to approve the post as not spam.

FlyerJ

Wow. Interesting feedback!

FWIW, I’ve tried the Baja Bowl, the Soinach Chicken Salad, and the Bistro Box.

All are really good.

The problem: none are available in Plus, unless you purchase them ... in advance. All three products are only for pre-purchase, or for regular Economy (for purchase) during the flight.

And as mentioned in my earlier post, I’m one of the outliers who actually enjoyed the Chicken/Sweet Potato/Kale Bowl. My concerns, even though I liked it, were (a) no choice — it’s that or nothing, (b) absolutely no other food offered (other than a brownie) during the flight — no snacks, appetizers, or sides. And (c) when asked what options I’d have for an upcoming, paid Plus itinerary with my kids, I was told “none, get your own food”.

Pretty disappointing. Westjet really seems to have taken a serious fumble on this. They need to give Plus customers choice ... for a variety of tastes and preferences ... and I better not have another FA tell me (while seated in Plus) that I need to get my own food to bring on board!

Symmetre

All of my recent flights have been short ones where food service hasn't been a consideration. That will change with tomorrow morning's hop to YVR. Booked in Plus, if only for the legroom and proper pull-down table (for my laptop ... the flip out exit row tables make lousy desks). But I think I'll eat at the airport. The Chia Pet Warrior Bowl doesn't appeal to me in the slightest.

Fiordland

The sounds far to healthy to be airline food. No will like that. It needs to be doped with sugar and salt. Lot of salt. Take the Kale out and you might have something that is appropriate for an airline.

J. Leslie

More concerning than the food is that WJ seems to be adopting AC's particular brand of on board 'service'. If you're reading this Mr. Saretsky, is it with concern or pride?

rehoult

The lack of a vegetarian option is brutal. For all the bad said about AC, one of my favourite things is that, short some 1-hour hops, every J menu has a vegetarian option. It's such a refreshing change from the US3 where I have to ask for a 'special' meal in advance.

FlyerJ

There is a vegetarian option: the California Salad comes in two varieties: one with chicken,the other vegetarian.

But, alas, both salads are only available through pre-purchase. Not available for Plus guests (unless you want to buy it!)

rehoult

Right, so like the US carriers, they require advance notice and unlike US carriers, they require payment (despite being in plus), to meet my (very common) dietary needs. Also, vegetarian doesn't just cover off that: it's also the easy way of covering off most religious meal requirements. It's such a common sense offering to have in Canada given the diverse population.

Beyond that, telling me I can only choose after Y pax are done is unacceptable. You don't offer a meal I can eat, and I can't buy one?! You should be selling the meal I don't eat in the back and letting me buy what I want.

I'm YYC based. I've worked with WS. I have many friends with WS. I would love to consider WS as my primary carrier. But, I truly cannot grasp how or why they are this bad at trying to win over business travellers. I don't know if it's poor plans from the top, or disagreement with the plans at the GA/FA level, but the attitude needs to change if they have a hope in heck of getting anywhere with it.

CanuckFlyHigh

OK, I take back my previous comment. This sounds really bad .

Clipper801

I agree with you completely. From what I have read, the recent changes are definitely a down-grade. I shall be flying WS for the first time in a few weeks booked in PLUS. I was somewhat looking forward to compare it with AC, but not any more. It looks increasingly like my first and last WS flight.
WS restricted PLUS fare is the same as AC's Premium Economy on several routes that I travel, but it is not offering nearly the same amenities as AC, e.g., a better seat, a hot meal, dedicated cabin, toilet, dedicated check-in and priority handling of baggage.