wr_schwab

I tried to pull up an itinerary today on the website. It's an award paper ticket for travel in Oct. I managed to get the new SHARES confirmation number via the webchat after I gave them the old SABER confirmation number.

After talking to web tech support I found out that the POS website cannot bring up a paper ticketed itineray at this time. So until their IT department gets around to reimplementing this feature, anyone holding paper tickets is out of luck if they want to check their itinerary.

It's been less then a week, and I already miss virtuallythere.com

iahphx

If you're holding a paper ticket, be glad they still let you fly at all.

In all seriousness, I'd cut them some slack on this one. UA insisted on issuing me a paper ticket for a partner award earlier this year, and there was no end to the trouble I had when the partner cancelled the flight. Not only was their no website support, they made me go to a ticket counter to change the darn thing.

photog72

I was able to bring up my paper ticketed itinerary online. It's probably a hit or miss situation.

ClueByFour

I swore I saw it about 6 weeks ago, but at the "shuttle" security checkpoint.

wr_schwab

Have to use a paper ticket since they don't have an e-Ticketing agreement with SQ.

The point is it did work until their system conversion at virtuallythere.com and their own website. It is just another point where they did not fully test/implement all of the functionality needed with their drive to move everything to self service.

If the functionality was not ready or everything was not fully tested the migration should have been delayed until everything that the customer interacts with was fully cooked.

Rule # 1 of any system conversion is never ever, ever, ever take any chances with any system that affects the core of your business. Rule # 2 is you can never have too much testing and training. If in doubt see Rule # 1.

From my view in the cheap seats, their IT department likes to take shortcuts, we have a deadline we'll put out there whatever we have at the deadline and fix it later. Screw the customer. They can be inconvenienced while we fix it. After all we did say pardon our dust. It is this attitude by the company which is why I will not cut them any slack.

US has never called/emailed/contacted me in any way shape or form about any schedule change for any flight I have ever booked directly with them. So now I'm left to either call in and waste my time on hold to verify that nothing changed or will end up showing up at the airport and hoping everything goes as planned.

Mudfish

Flew out of IND last night and check-in was a zoo. No kiosks at all. All the extra employees from earlier in the week seem to have disappeared. I went straight to the preferred line and from there I couldn't even see the end of the regular line as it snaked it's way down the hall toward the other terminal. Even in the preferred line it took about 15 minutes to go through and I almost missed the cutoff for getting a bag checked.

trvlr64

Does anyone else use AMEX corporate travel? Since the migration I haven't been able to select a seat on any flight using my corporate travel website.

AMEX is blaming US for this.

Or that's what I've been told since I could pick my seats on all my UA and NW flights without any difficulty.

LoganFlyer

I use Cliqbook by Travizon, and I'm having the same problem--can't select seats for any US flight.

martin33

Friday's numbers are in: 55% for US East (matching Tuesday for best of the week), 79% for NW and DL (the worst of the other Big Six for Friday), 74% for US West.

With six consecutive days now in the basement, we should be tempted to start predicting bad news for US East travelers at the end of March as well, when monthly crew time maximums start biting.

coachrowsey

Wow hard for me to believe it was that good.

warbo

There have been many glitches post-migration, but in my experience seat selection is not one of them. I don't know about your corporate website, but if you call US Res you will bve assigned a seat..

martin33

I expect that's because in the terminal one notices departure delays rather than arrivals. The on-time departures numbers are significantly worse-- for instance, today's US East (to 845pm EST) on-times are 52% for arrivals but a bone-deadening 21% for departures...

ClueByFour

I have the worst of both worlds, with Amex travel in the backend with Cliqbook up front (sorry if anyone here works for them, but I really hate Concur with a passion I can't even begin to put in words). I just bought my first "post migration" res on US on Wednesday and could not select seats. I was, however, assigned some random seats on all 4 segments.

As an additional warning (not that it really even worked before the migration) but I was told by an agent and a supervisor out west that corporate bookings would probably not be automagically swept by the upgrade process and "you would be best to call."

On the upside, they upgraded me on the spot because I was within my window but the sweep had apparently not run yet. ^


Sure, one could do that, but the bigger question is why did Tempe not pay closer attention to how large travel agencies (and their associated CRS'es) would pay with shares once it was cut over. Before the migration, I could not only select seats, but it would properly allow one to select premium seats if one could sit in them, and the whole nine yards. Why is that different now?

It's not like Amex travel is "small."

ToJ

I just checked in for PHL at LGW and the Aviance ladies who handle the work over here seemed to be doing okay by today. I asked how it was going with the new system and was told that as long as everything was in the system as it needed to be, things were fine.
She did comment that whenever they need to make a change (like a seat change) the system would go crazy on them during the first few tries and and it would give them only one option: "ignore and exit" without changing anything. Last week was quite a challenge she commented.

Her advice to save time - if you don't like your seat, call reservations ahead of time and get it changed. Other than that, things were not worse than normal (check in time about 10 minutes at the Envoy counter, Security Lines (upstairs) about 25 minutes).

The boarding passes have a new layout - Preferred Class in big bold letters and a little "Star Gold" on the bottom for me which gave me a no-hassle entry to the CLub (since I am still waiting for my new PP card.
They now also show boarding AND departure time.

coachrowsey

A friend of mine went to pick his son up last night after 2330 at CLT he said the lines at US tkt counter were between 150-200 people long & that's at that time of night thanks to ALL of the late flights & missed connections.
Our sons got back from their h/s senior trip to SJO. They flew DL connx in ATL all flights were on time with out a hitch,
Also according to Charlottes NBC6
www.nbc6.com
things are not going good today. No suprise. They tell US psgrs to arr. 2-3 hours early.....This is really bad.