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Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]

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Old Oct 14, 2013, 4:55 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NewbieRunner
Update 08APR2014: Star Alliance Awards must have been booked by March 30, 2014. They are no longer available through US. This thread is mostly useful for historic purposes, and discussing issues such as schedule changes/route changes that affect FTers existing *A awards booked before 3/31/2014.

Discussion on using US miles to book oneworld awards is available here.

If you are looking for discussion on US's new partner awards that use various partners not in oneworld (many of whom are former *A partners), see the devoted thread on using US miles to book NON-oneworld partners here.

------------------------

Update 07JAN14: American Airlines award tickets bookable online on usairways.com or through reservation.

  • Award travel must be wholly on American Airlines or a combination of American Airlines and US Airways.
  • American Airlines awards cannot be combined with any of our current partner.
  • American Airlines award travel chart (PDF)

Please see the devoted thread on using US miles to book AA here.
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Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]

 
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Old Jun 18, 2009, 12:31 pm
  #76  
 
Join Date: Feb 2005
Posts: 974
Originally Posted by uva185
Based on my itinerary below do you have any idea what is preventing the computer from pricing the itinerary out? Routing via BKK? Return to DCA (co-terminal of IAD)?
I doubt anyone knows for sure why it won't work. You probably just need to keep trying routings and agents until you find something that they will book;

Returning to DCA ? If the system doesn't recognize DCA as a co-terminal of IAD then it will consider this an open jaw. Which would reduce or eliminate the stopovers you can have. Try returning to IAD.

Routing via BKK ? Maybe the system won't let you route to North Asia through South Asia ? Try and find a direct flight from MUC to HKG.

And as mentioned previously, if you want to stopover in ZRH then you definitely want to arrive in ZRH on LX.

Or maybe the agent you spoke to didn't know the "secret handshake" required to force the system to give you what you want.

Let us know how it turns out.
thebobmc is offline  
Old Jul 15, 2009, 7:29 am
  #77  
A FlyerTalk Posting Legend
 
Join Date: Jul 2003
Location: NYC (formerly BOS/DCA)
Programs: UA 1K, IC RA
Posts: 60,745
Maybe one of you can help me with this. Try to book a C-class award that looks like this:

IAD-ORD-LHR-CAI (stop)

CAI-SSH (destination)

SSH-CAI-LHR-IAD (end)


Any problems with this?
magiciansampras is offline  
Old Jul 15, 2009, 8:14 am
  #78  
 
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
Originally Posted by magiciansampras
Maybe one of you can help me with this. Try to book a C-class award that looks like this:

IAD-ORD-LHR-CAI (stop)

CAI-SSH (destination)

SSH-CAI-LHR-IAD (end)


Any problems with this?
YOu need to take MS on LHR-CAI route.
iztok is offline  
Old Jul 15, 2009, 8:15 am
  #79  
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Join Date: Jul 2003
Location: NYC (formerly BOS/DCA)
Programs: UA 1K, IC RA
Posts: 60,745
Originally Posted by iztok
YOu need to take MS on LHR-CAI route.
Hmm, well that sucks.
magiciansampras is offline  
Old Jul 15, 2009, 11:21 am
  #80  
 
Join Date: Oct 2004
Programs: Onepass Silver, SPG Gold, HHonors Gold, Worldperks, AAdvantage
Posts: 194
Originally Posted by iztok
YOu need to take MS on LHR-CAI route.
I assume if you went

IAD-ORD-LHR-CAI-SSH (destination)

SSH-CAI (Stop)

CAI-LHR-IAD


that would allow you to avoid flying MS with the exception of the CAI-SSH-CAI segments.
leejeffrey is offline  
Old Jul 15, 2009, 2:00 pm
  #81  
 
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
Originally Posted by magiciansampras
Hmm, well that sucks.
You have to arrive on the hub carrier to that particular hub for a stopover.
iztok is offline  
Old Jul 15, 2009, 4:27 pm
  #82  
 
Join Date: Feb 2006
Location: DCA
Programs: US Silver, CO, DL
Posts: 502
Originally Posted by iztok
You have to arrive on the hub carrier to that particular hub for a stopover.
Not sure that is necessarily true. Think the stopover simply has to be on a valid routing that includes no backtracking. CDG is not a hub for any Star Alliance carrier but US allowed me to do the following:

IAD-MUC on LH
MUC-VIE on LH (destination)

VIE-CDG on OS (stopover)

CDG-IAD on UA

So...I think the routing to SSH with a stopover in CAI should work. Just ask and you may receive.
gtownguy is offline  
Old Jul 15, 2009, 5:00 pm
  #83  
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Join Date: Jun 2006
Location: A lovely little town filled with cows
Programs: US2, Hyatt Diamond, SPG Plat, Hilton Gold
Posts: 3,284
Originally Posted by gtownguy
Not sure that is necessarily true. Think the stopover simply has to be on a valid routing that includes no backtracking. CDG is not a hub for any Star Alliance carrier but US allowed me to do the following:

...

So...I think the routing to SSH with a stopover in CAI should work. Just ask and you may receive.
How long ago did US allow you to do this? While I am in complete agreement with the "just ask..." statement, I have personally been advised that the stopover must happen at the arriving carrier's hub. So in example we're referring to, MS would have to be the carrier from LHR-CAI if a stopover in CAI is desired. Not saying you couldn't take BD, but according to the "rule", it wouldn't be allowed.
vysean is offline  
Old Jul 15, 2009, 5:02 pm
  #84  
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Join Date: Jun 2006
Location: A lovely little town filled with cows
Programs: US2, Hyatt Diamond, SPG Plat, Hilton Gold
Posts: 3,284
Originally Posted by iztok
Based on my info stopover is only permitted if you fly in on the carrier of that particular hub. So IST-ZRH TK is definitely out If you can get LX (and it is LX metal!) then try another agent.
Agreed.

Originally Posted by iztok
YOu need to take MS on LHR-CAI route.
Agreed.

Originally Posted by leejeffrey
I assume if you went

IAD-ORD-LHR-CAI-SSH (destination)

SSH-CAI (Stop)

CAI-LHR-IAD


that would allow you to avoid flying MS with the exception of the CAI-SSH-CAI segments.
Agreed - and thanks for providing a workable alternative.

Originally Posted by iztok
You have to arrive on the hub carrier to that particular hub for a stopover.
Agreed...
vysean is offline  
Old Jul 18, 2009, 9:12 am
  #85  
 
Join Date: Feb 2006
Location: DCA
Programs: US Silver, CO, DL
Posts: 502
The itinerary I mentioned previously was for a trip last December, but I booked another one last night (for a trip next month) with a stopover and had no trouble at all. Even asked the res agent if she was sure it was OK. No problem whatsoever. Seems as long as you fly a logical routing then USAirways is pretty much OK with it. At least that's been my experience.

What I'm doing is...

IAD-LHR on UA

stopover in London

LHR-MUC on LH
MUC-VIE on OS

destination is Vienna

VIE-MUC on LH
MUC-IAD on LH
gtownguy is offline  
Old Jul 19, 2009, 12:26 am
  #86  
 
Join Date: Jun 2006
Location: Beijing, China
Programs: BA/A3 Gold/SPG Plat
Posts: 500
I booked the following itinerary:

HKG-HND by NH J class, Stopover

NRT-ZRH by LX F class
ZRH-LHR by LX J class, Destination

LHR-FRA by LH J class, Stopover
FRA-BKK by LH F class (22:45 / 14:05+1)

BKK-HKG by TG TG602 (18:45+1 / 22:30+1) 2 class service
BKK-HKG by TG TG600 (08:00+2 / 11:45+2) 3 class service

My question: for the flight from BKK to HKG, is it possible to get TG600 instead of TG602, I mean lay over in BKK for 18hrs? Someone told me that lay-over over 8 hrs will be considered as stop-over.

Thanks for advice!
MattTaiwan is offline  
Old Jul 19, 2009, 7:44 am
  #87  
 
Join Date: Aug 2005
Posts: 2,451
On the current trip I'm on, US would let me do:

LAX-FRA-MUC-ZRH-JNB (stopover for 3 days)

JNB-MRU (final destination)

MRU-JNB-FRA-ZRH-JFK-LAX.

In this case, arrival was Swiss First into JNB and stop over in JNB even though JNB is a South African Airways hub, not a Swiss hub.

US wouldn't let me do:

LAX-FRA-MUC-ZRH-JNB-CPT (stopover for 3 days in CPT- a SA hub)

CPT-JNB-MRU (final destination)

MRU-back to LAX

Even though CPT is a South African Airways hub and I was arriving on South African Airways, US said that travel was within one region, which was not the case since my overall ticket is travel between different regions (LAX to Africa). Since I had the first option on hold and about to expire I decided to stick with the original PNR.

That said, I got the first option and purchased a round-trip JNB-CPT-JNB directly thru South African Airways. In the end all worked out well, but this was one of the most complext itinineraries I have ever booked using miles.

Hope this helps, or more appropriately said, gives a new perspective.

-Kinglobjaw
kinglobjaw is offline  
Old Jul 19, 2009, 10:35 am
  #88  
 
Join Date: Feb 2006
Location: DCA
Programs: US Silver, CO, DL
Posts: 502
Kinglobjaw - Could be wrong, but I think the reason US wouldn't allow the CPT stop is because you'd be backtracking to JNB in order to fly to MRU. If you were able to fly CPT-MRU directly without going back through JNB, I think it would've been ok. At least that's how it was all explained to me by a US res agent a while ago.

MattTaiwan - Unless they've changed the rules recently (which is quite possible) an international stopover wasn't considered a "stopover" unless it was 24 hours or more. So...if that still holds, you should be ok. I added a trip to CPH last year to a US itinerary to CDG. Basically flew CDG-CPH on SK, stayed in CPH 23 hours and a few minutes, then back CPH-IAD on SK. Wasn't a problem at all and didn't count as a 2nd stopover. I'd simply go ahead and call and ask for the later TG flight. Good luck.
gtownguy is offline  
Old Jul 19, 2009, 4:30 pm
  #89  
 
Join Date: May 2007
Posts: 850
Originally Posted by thebobmc
Returning to DCA ? If the system doesn't recognize DCA as a co-terminal of IAD then it will consider this an open jaw. Which would reduce or eliminate the stopovers you can have. Try returning to IAD.
I had the same issues with JFK/EWR on an JFK-FRA-PRG;BCN-FRA-JFK itinerary.

JFK was not considered co-terminus with EWR.
gsforfree is offline  
Old Jul 19, 2009, 9:32 pm
  #90  
 
Join Date: Aug 2005
Posts: 2,451
I didn't have any issues doing co-terminal and stopover last year when I did:

EWR-SIN-MLE-SIN(stopover)-LAX-JFK on SQ/UA.

Normally they tell me, it's either open-jaw or one enroute stopover. If you don't have any enroute stopovers, just argue it as an open jaw trip, even though it really isn't.

-Kinglobjaw
kinglobjaw is offline  


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