HELP...Please
Jul 22, 2002 | 10:53 pm
#1
Original Poster
Join Date: Mar 2002
Location: SEA, WAS, PEK
Programs: UA 3K UGS 3MM
Posts: 2,176
HELP...Please
This Saturday, the 27th, I am scheduled to fly to SFO from SEA. And return on Monday the 29th. The person who I am visiting had a severe accident and is in the ICU, thus it is not approprate for me to visit him, who is a family member. United said there was nothing they could do for me when I called. Please, please help with any ways to change my ticket to a later date. Note that the $100 dollar itn. change fee is only $39 less than the price of the ticket. Please let me know if there is anything you have expirenced that is close to what I am dealing with.
Kevan
Kevan
Jul 22, 2002 | 11:37 pm
#2
Join Date: Jan 2002
Location: Once Seattle...then DC....now PMI.
Posts: 4,061
Call, call, and call again, be very nice, and you should have luck. Also, try going to the Issaquah ticket office (it's still open for a little bit longer). Remember, just don't have them make any marks in your PNR.
Jul 23, 2002 | 2:26 am
#3
Join Date: Mar 2000
Programs: UA 1PMM,AAG; usedtobeelite
Posts: 2,500
Let us know if you find an agent that will waive the change fee now that they are more closely monitored.
You may (or may not) have more luck in getting the change fee waived in the future, just canceling now and holding off making new rez.
You may (or may not) have more luck in getting the change fee waived in the future, just canceling now and holding off making new rez.
Jul 23, 2002 | 3:35 am
#4
Join Date: Sep 2001
Posts: 3,958
did you book it through a travel agent?
If you did, we can contact our United Sales rep and they will give us a waiver on the change fee...
.... if you booked it online, then you are at the mercy of United....
(btw, I've been able to get waivers on almost everything lately, depending on the occurance, and have had to show proof sometimes..)
If you did, we can contact our United Sales rep and they will give us a waiver on the change fee...
.... if you booked it online, then you are at the mercy of United....
(btw, I've been able to get waivers on almost everything lately, depending on the occurance, and have had to show proof sometimes..)
Jul 23, 2002 | 8:38 am
#5
Original Poster
Join Date: Mar 2002
Location: SEA, WAS, PEK
Programs: UA 3K UGS 3MM
Posts: 2,176
I did indeed book it on UAL.com, which means I will suffer the wrath of united. I've called three times, two of the times no luck, one of the times the rep. put me on hold, which I assume means he was talking to a supervisor, but came back with the same info. I'm going to go into the local ticket office this morning.
Thanks for all of your help.
Thanks for all of your help.
Jul 23, 2002 | 8:55 am
#6
Join Date: Feb 2002
Location: DEN (Boulder) ~ UA 1K, Hyatt Diamond, US Gold, Marriott Platinum, Starwood Gold, LH SEN
Programs: Hyatt, United, Starwood, USAir, Marriott, Lufthansa, Hilton
Posts: 1,514
I would say immediately ask to actually speak to a supervisor. You would probably be better off if there is actually a ticket you can book at the same exact time. I am really sorry for your friend and hope you are able to visit him...
Jul 23, 2002 | 10:53 am
#7
Original Poster
Join Date: Mar 2002
Location: SEA, WAS, PEK
Programs: UA 3K UGS 3MM
Posts: 2,176
Thanks for all your help. I went to the local UA ticket office (Issaquah) and I was able to have the wonderful lady waive the $100 fee, if I could produce a note from the person I am going to see that is in the ICU. So what will end up happening is that I will have $139(Full price of ticket) to apply to another flight anywhere. I was very impressed.
Thanks again,
Kevan
Thanks again,
Kevan
Jul 23, 2002 | 2:35 pm
#8
Moderator: Hilton Honors, Practical Travel Safety Issues, Information Desk & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,319
for someone who is so intiolerant of other posters onm FT you sure rushed here when you needed help
Jul 23, 2002 | 2:39 pm
#9
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; UA gold; Hyatt L. Globalist; Marriott gold; Hilton gold; FB silver; National EE
Posts: 6,439
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by squeakr:
for someone who is so intiolerant of other posters onm FT you sure rushed here when you needed help
</font>
for someone who is so intiolerant of other posters onm FT you sure rushed here when you needed help
</font>
Jul 23, 2002 | 4:04 pm
#10
Original Poster
Join Date: Mar 2002
Location: SEA, WAS, PEK
Programs: UA 3K UGS 3MM
Posts: 2,176
Thanks again for all the help.
Enjoy the remainder of your week!
Kevan
Enjoy the remainder of your week!
Kevan
Jul 23, 2002 | 4:10 pm
#11
Join Date: Sep 2001
Posts: 3,958
Kevin,
Just a reason why United NEEDS to keep their CTOs open. Here in Vegas, they have been able to do things that Res won't or refuses to do.
*sigh*
-nate
Just a reason why United NEEDS to keep their CTOs open. Here in Vegas, they have been able to do things that Res won't or refuses to do.
*sigh*
-nate
Jul 23, 2002 | 4:34 pm
#12
Join Date: Nov 2000
Location: The World! Home Base = DCA/IAD + CPT (2026)
Programs: HHonors, Hyatt GP, Marriott, Varying Levels w/ AF / EK / SQ
Posts: 2,722
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Buster CT1K:
Squeakr: I'm curious. Please post links to back up your accusations, rather than baldly sullying the good names of fellow FTers.</font>
Squeakr: I'm curious. Please post links to back up your accusations, rather than baldly sullying the good names of fellow FTers.</font>
http://www.flyertalk.com/travel/fttr...ML/005440.html
A lively discussion for sure, the thread seems to have died quite nicely.
Jul 23, 2002 | 11:56 pm
#13
Moderator: Hilton Honors, Practical Travel Safety Issues, Information Desk & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,319
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Buster CT1K:
Squeakr: I'm curious. Please post links to back up your accusations, rather than baldly sullying the good names of fellow FTers.</font>
Squeakr: I'm curious. Please post links to back up your accusations, rather than baldly sullying the good names of fellow FTers.</font>
TravelinWilly helped me out on this one...see his post w/ the link (I could not find it while at work today)
No unfair sullying implied or meant - only pointed sullying...sorry I did not have time to grab the link before Willy beat me to it...