EQM Limit from Chase Mileage Plus Platinum Visa
#46
Join Date: Mar 2008
Location: New Orleans
Programs: AA EXP
Posts: 655
Update on Chasing Chase EQM's
Second - in my experience, talking to MP is a waste of time, call Chase or send Chase an email.
Third - an update to my post #35
My Chase rep. called back today, exactly as promised and exactly 1 week from my call.
This has been a continuing problem. In my case, they sent an updated request for EQM's (in my case, 5K EQM for spending $35K and 2K EQM for meeting some sort of three month spending challenge) and they should post in another day or two. (They haven't posted yet).
Commented that I was happy to see the miles and it would be nice if they tossed in a few more in view of the amount of grief caused - she said they were doing that, but didn't go into detail.
Secure email may be the best, in the sense of least time consuming, way to pursue the 5K EQM's.
Will post when they hit my account and mention what "extras", if any, are added.
REQUEST:
Would people who used the secure message route advise if there was any grief compensation (so we'll know if if is better to call or send an email).
Chase seemed last week to not be aware of the extent of the problem. It may have been clearer after the 3 way conference call (Chase, me, MP) - in any event I was thanked for bringing it to their attention.
Hope that Chase is doing this for all people in this situation, rather than just for the squeaky wheels...
#47
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,108
Have never use the phone system, so don't know about that.
#48
Join Date: Aug 2001
Posts: 1,339
United is aware of this situation and we estimate that a correction will be made within the next 14 business days. As compensation for your good faith I have added 500 miles that will reflect on the next billing statement.
#49
Join Date: Dec 2009
Location: BWI/IAD
Programs: UA 1K 0.94MM, Marriott Titanium
Posts: 521
I got exactly the same wording back as bamboola.
#50
Join Date: Mar 2008
Location: New Orleans
Programs: AA EXP
Posts: 655
5 K EQM Arrived
Sometime yesterday afternoon 5K EQM's were posted.
My account still shows a post, on 1 Oct., of 5K RDM's - probably these will go away.
Still waiting for 2K EQM's due to 3 mos. credit card spend promotion - was told these would post but it's a separate transaction from the 5K EQM's for $35K spend.
A call to Chase may result in faster deposit of EQM miles but may not be worth the effort if the only sweetener for the call is 500 RDM's.
My account still shows a post, on 1 Oct., of 5K RDM's - probably these will go away.
Still waiting for 2K EQM's due to 3 mos. credit card spend promotion - was told these would post but it's a separate transaction from the 5K EQM's for $35K spend.
A call to Chase may result in faster deposit of EQM miles but may not be worth the effort if the only sweetener for the call is 500 RDM's.
#55
Join Date: Mar 2008
Location: New Orleans
Programs: AA EXP
Posts: 655
Puzzling Progress
About 2 days ago, got a signed letter from Chase, promising 5K EQM's and 2K EQM's.
The 5K EQM's had already posted by the time I got the letter.
I have not lost the (erroneously deposited?) 5 K RDM's (tho the year is still young). There's no longer a line item of an Oct. 1 deposit of 5K RDM's, but the total of RDM was constant.
Yesterday, another 2K RDM's posted, but no more EQM's.
Perhaps Chase sends over EQM's, either mis-characterized by Chase, or mis-received by MP, as RDM's...
As I've a letter from Chase promising the missing EQM's (only 2K are missing at this point), am comfortable letting it go another few days.
SUMMARY: 5 K EQM's received. Another 2K EQM's promised. RDM's increasing.
The 5K EQM's had already posted by the time I got the letter.
I have not lost the (erroneously deposited?) 5 K RDM's (tho the year is still young). There's no longer a line item of an Oct. 1 deposit of 5K RDM's, but the total of RDM was constant.
Yesterday, another 2K RDM's posted, but no more EQM's.
Perhaps Chase sends over EQM's, either mis-characterized by Chase, or mis-received by MP, as RDM's...
As I've a letter from Chase promising the missing EQM's (only 2K are missing at this point), am comfortable letting it go another few days.
SUMMARY: 5 K EQM's received. Another 2K EQM's promised. RDM's increasing.
#56
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,212
This thread is confusing as different types of EQM bonuses (for United.com purchases or for overall credit card spending threshold EQM bonuses) are both mixed in the discussion. My issue is with the former type of bonus.
I have looked through my statements for the entire year and I see none of my united.com purchases as having any specific credit for eqms. Instead I see something like:
I cannot find anything on the united.com activity reports that seems to match to a bonus eqm from credit card spending. I do see in the eqm summary on united.com a listing that is entitled: "Bonus for promotions and booking codes" - is this for the CC ua.com spending derived eqms?
I have looked through my statements for the entire year and I see none of my united.com purchases as having any specific credit for eqms. Instead I see something like:
Base miles Earned on Purchases 347
United Purchases 2,355
United Purchases Bonus 4,710
Everyday Purchases 586
Everyday Purchases Bonus 586
Total miles earned this statement 8,584
United Purchases 2,355
United Purchases Bonus 4,710
Everyday Purchases 586
Everyday Purchases Bonus 586
Total miles earned this statement 8,584
#57
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
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#58
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
OT question: Hopefully they can also tell me how close I am to 10K miles for this quarter? As a 1K from 2010, I still receive (this year) 2 CR1's if I fly 10K miles in a quarter... I lost track with the DEQM SFO/ORD promotion.
#59
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,108
Yes you can call and ask but remember the 10K is BIS not EQMs. Relatively easy to look at your MP account online, set the date limits and sum the BIS miles.
#60
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Join Date: Oct 2006
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Posts: 14,905