Originally Posted by
bucketlist
REQUEST:
Would people who used the secure message route advise if there was any grief compensation (so we'll know if if is better to call or send an email).
Below is the response from Chase via Secure Messaging:
United is aware of this situation and we estimate that a correction will be made within the next 14 business days. As compensation for your good faith I have added 500 miles that will reflect on the next billing statement.
So 500 grief compensation miles and the blame appears to be shifted to United.