wrong first name on ticket
Oct 23, 2007 | 4:15 pm
#1
Original Poster
Join Date: Sep 2005
Location: oxr
Posts: 173
wrong first name on ticket
hi all
last night i bought three ticket for me & my family on orbitz(domestic flight), we all have the same last name , but by mistake it happened that two of the first names were duplicated,
i called orbitz , but they cant change the name,i was wondering if to call ual? or just show up at the airport and explain
any suggestions ,experiences will be greatly appreciated
last night i bought three ticket for me & my family on orbitz(domestic flight), we all have the same last name , but by mistake it happened that two of the first names were duplicated,
i called orbitz , but they cant change the name,i was wondering if to call ual? or just show up at the airport and explain
any suggestions ,experiences will be greatly appreciated
Oct 23, 2007 | 4:47 pm
#2
Join Date: Jun 2002
Location: Potomac MD
Programs: UA MP 1K
Posts: 7,182
I think that you need to get someone higher up at Orbitz. Even though Orbitz is partially owned by UA, UA will disavow any responsibilities for tickets not purchased through its own venues (the bomb or the phone or the non-existent city ticket offices). If your tickets have the wrong names, you could face problems getting on the plane (since your ID must match your ticket) and even if somehow you got through on UA, the TSA won't let you through.
Oct 23, 2007 | 5:17 pm
#3
FlyerTalk Evangelist
Join Date: Sep 2003
Location: MileagePlus Premier Gold
Posts: 11,522
I think that you need to get someone higher up at Orbitz. Even though Orbitz is partially owned by UA, UA will disavow any responsibilities for tickets not purchased through its own venues (the bomb or the phone or the non-existent city ticket offices). If your tickets have the wrong names, you could face problems getting on the plane (since your ID must match your ticket) and even if somehow you got through on UA, the TSA won't let you through.
True, UA and five other major carriers invested $145 million in 1999 to start Orbitz up, but Orbitz is now owned by Travelport.
Oct 23, 2007 | 5:17 pm
#4
Join Date: May 2004
Posts: 2,438
just curious, why did you buy the tickets through orbitz? 
Oct 23, 2007 | 5:36 pm
#5
Join Date: Jan 1999
Location: Too many
Programs: Lots
Posts: 5,765
Call United. Some carriers will let agencies update/correct first names. United is not one of those carriers, so only they have the capability to fix this. Whether they will is another matter entirely.
Oct 23, 2007 | 5:42 pm
#6
Join Date: Jan 2004
Location: Borrego Springs, CA
Programs: UA 1P, Marriott Gold
Posts: 181
Get it fixed.
My wife had an extra character in her first name on a CA ticket. In advance we had a struggle to get a note in the PNR.
Afterwards, we tried to get the UA 50% miles. First, nothing happened.
Fax produced a rejection letter citing masmatched name.
Followup produced rule change well after ticket purchase and bare three weeks before departure.
Bottom line - get name fixed if you expect miles.
Afterwards, we tried to get the UA 50% miles. First, nothing happened.
Fax produced a rejection letter citing masmatched name.
Followup produced rule change well after ticket purchase and bare three weeks before departure.
Bottom line - get name fixed if you expect miles.
Oct 23, 2007 | 5:45 pm
#7
Join Date: Dec 2006
Location: Southern California
Programs: HH Diamond, Marriott Titanium, Alaska Gold 75K, American Plat Pro
Posts: 146
i think the best way is to refund the ticket IF there is still the same fare bucket. UA allows 24 hr full refund policy. So, you can buy it again with correct info. I am too sure though if Orbitz allow you to refund.
Oct 23, 2007 | 6:22 pm
#8
FlyerTalk Evangelist
Join Date: Sep 2003
Location: MileagePlus Premier Gold
Posts: 11,522
No, you won't be able to obtain a 24 hour refund if you bought through Orbitz, I don't think. Another reason to buy through United instead.
Oct 23, 2007 | 11:24 pm
#9
Join Date: Jan 1999
Location: Too many
Programs: Lots
Posts: 5,765
Any ARC travel agency can void a ticket the day after it was issued without penalty. Yes, this gracious benefit that United grants you is not a favor at all.
Oct 24, 2007 | 7:27 am
#10
Join Date: Oct 2007
Location: Atlanta, GA (Or on a plane going far away)
Programs: DL: DM / Royal Ambassador /PC:Plat / Hertz:5*
Posts: 617
Orbitz has done a huge push on Orbitz TLC and the traveler's experience. You may have received a few of their remaining US Call centers or one overseas. I'd ask for a bit more help from Orbitz and also call UA and see if they can offer any asssistance.
Oct 24, 2007 | 7:39 am
#11
Join Date: Apr 2004
Programs: all views expressed by me are mine only and do not reflect those of UAL or their partners
Posts: 267
Oct 24, 2007 | 7:42 am
#12
FlyerTalk Evangelist
Join Date: Sep 2003
Location: MileagePlus Premier Gold
Posts: 11,522
Feb 22, 2009 | 3:00 pm
#13
Join Date: Oct 2008
Programs: UA 1K, AA Plat, SPG Platinum, National Executive
Posts: 1,970
Nicknames?
How about nicknames being on the ticket instead of legal names? I mean nicknames equal to CHRIS vs CHRISTOPHER, ALEX vs ALEXANDER, PAT vs PATRICK, or MATT vs MATTHEW?
I have already booked the ticket, and we are within 24 hours, so I could cancel and reissue, but if it isn't going to be a problem, I won't bother.
I have already booked the ticket, and we are within 24 hours, so I could cancel and reissue, but if it isn't going to be a problem, I won't bother.
Feb 22, 2009 | 3:09 pm
#14
Join Date: Apr 2004
Location: Central Virginia
Programs: UA 2MM
Posts: 1,231
You will also pay a service fee. The Travel Agency will waive the service fee if they made the mistake.
Last edited by Doug 1029; Feb 22, 2009 at 3:09 pm Reason: delete word
Feb 22, 2009 | 3:19 pm
#15
Join Date: May 2004
Posts: 2,438
Yeah, you are the one that made the mistake, sucks but be prepared for the worst and do not be mad at Orbitz