Why were you compensated and what did you get - 2011 Edition [Compensation] (Merged).
Nov 19, 2011, 5:33 pm
#1036
Join Date: Jul 2011
Posts: 309
Surprised...
I'm very surprised that you did not get any compensation.
As I mentioned before in this post, I received 9,000 award miles for not getting a priority tag on my baggage.
I look forward to finding out what they offer you....
As I mentioned before in this post, I received 9,000 award miles for not getting a priority tag on my baggage.
I look forward to finding out what they offer you....
Nov 19, 2011, 5:49 pm
#1037
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,606
For your situation, I'd actually recommend calling 1K Customer Relations. More likely to get somebody who understand your situation, as opposed to a boilet plate email with $250..
Nov 19, 2011, 6:33 pm
#1038
Join Date: Nov 2009
Location: somewhere
Programs: their are many of them
Posts: 1,614
From my understanding of how all these work it is the CSR or agent or computer person who compiles these that generates the response. it is up to them whether they send it to you with a choice or just pick an option and give you that option.
it is a shame but one does not always get to pick the comp for the diservice
Nov 19, 2011, 6:50 pm
#1039
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,606
From my understanding of how all these work it is the CSR or agent or computer person who compiles these that generates the response. it is up to them whether they send it to you with a choice or just pick an option and give you that option.
it is a shame but one does not always get to pick the comp for the diservice
it is a shame but one does not always get to pick the comp for the diservice
As I said in my original post, talking to an agent can lead to a better outcome. The OP said that they paid for a Z fare, but they flew in Y.. That better get more than $250.
Nov 19, 2011, 7:12 pm
#1040
Join Date: Nov 2009
Location: somewhere
Programs: their are many of them
Posts: 1,614
They should have been issued a downgrade Kit...... you should insist upon downgrade kit...... i would not accept 250 cert in this case
Nov 19, 2011, 7:37 pm
#1041
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
Nobody said that we get to pick the type of compensation. However, the OP is more likely to get an agent that actually understand the issue. Let's face it, do you actually think a person reads each and every email sent to 1K/1P/2P/GM voice? I doubt it.. More likely, they've got a program to scan the email and send compensation based on the severity of the issue and status of the traveler.. Perhaps some get routed to a real person, but I'd bet that most are done through the comp.
Nov 19, 2011, 7:46 pm
#1042
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Nobody said that we get to pick the type of compensation. However, the OP is more likely to get an agent that actually understand the issue. Let's face it, do you actually think a person reads each and every email sent to 1K/1P/2P/GM voice? I doubt it.. More likely, they've got a program to scan the email and send compensation based on the severity of the issue and status of the traveler.. Perhaps some get routed to a real person, but I'd bet that most are done through the comp.
As I said in my original post, talking to an agent can lead to a better outcome. The OP said that they paid for a Z fare, but they flew in Y.. That better get more than $250.
As I said in my original post, talking to an agent can lead to a better outcome. The OP said that they paid for a Z fare, but they flew in Y.. That better get more than $250.
Nov 20, 2011, 4:10 am
#1043
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
Nov 20, 2011, 9:57 am
#1044
Join Date: Dec 2010
Location: SoCal
Programs: UA-1K; Marriott Platinum; National Emerald Exec Elite; Avis President's Club (whoopdidoo)
Posts: 199
Customer Relations Award Miles - related to ORD high winds on Friday?
I was one of thousands caught up in the ORD high winds travel mess on Friday, Nov 18. My flight left DCA 1+ hour late and I rebooked the connecting flight I knew I was going to miss in ORD before leaving DCA. I had a long layover but eventually made it home ok.
When I checked my MP account this a.m. to confirm I my miles were posted (they were), I also had an entry with miles for Customer Relations Bonus Miles dated 11/19. Coincidence? I can't think of any other reason than for my travel inconvenience but perhaps I'm not aware of other reasons.
When I checked my MP account this a.m. to confirm I my miles were posted (they were), I also had an entry with miles for Customer Relations Bonus Miles dated 11/19. Coincidence? I can't think of any other reason than for my travel inconvenience but perhaps I'm not aware of other reasons.
Nov 20, 2011, 11:27 am
#1045
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
I was one of thousands caught up in the ORD high winds travel mess on Friday, Nov 18. My flight left DCA 1+ hour late and I rebooked the connecting flight I knew I was going to miss in ORD before leaving DCA. I had a long layover but eventually made it home ok.
When I checked my MP account this a.m. to confirm I my miles were posted (they were), I also had an entry with miles for Customer Relations Bonus Miles dated 11/19. Coincidence? I can't think of any other reason than for my travel inconvenience but perhaps I'm not aware of other reasons.
When I checked my MP account this a.m. to confirm I my miles were posted (they were), I also had an entry with miles for Customer Relations Bonus Miles dated 11/19. Coincidence? I can't think of any other reason than for my travel inconvenience but perhaps I'm not aware of other reasons.
Also, see this thread as well: http://www.flyertalk.com/forum/unite...on-merged.html
Nov 20, 2011, 1:23 pm
#1046
Join Date: Feb 2005
Location: ATL
Programs: UA Global Services, Bonvoy LT Titanium, National EE
Posts: 887
As another data point, I had a near 2 hr delay as well...flights posted but no bonus miles that have been posted (yet).
Nov 20, 2011, 3:05 pm
#1047
Join Date: Nov 2011
Location: UK
Programs: BA EC gold UA gold—MM Hilton Diamond Hertz Presidents Circle
Posts: 107
I disagree with this. I highly doubt any airlines would invest a significant amount of money into a program to scan compliment/complaint emails and just spit back an auto-response. I firmly believe that CS does go through each email (hence why it takes SO long to get a reply) and they decide if they want to throw in an e-cert into the reply. Granted, there are bound to be pre-made replies that an agent can simply just copy/paste into a reply to respond to the generic issues. The fact that you can call and get routed to an actual person at 1K CS is proof that the CS department is there to handle situations, and by relation, all emails.
. I hope you will accept it in the spirit in which we have intended"!! Suggests to me that the decline in CS continues
Nov 20, 2011, 4:45 pm
#1048
Join Date: May 2002
Location: Moreland Hills (CLE)
Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Marriott L-T Plat, Hertz PC
Posts: 5,521
Originally Posted by cheltenhamflyer
Suggests to me that the decline in CS continues
Welcome to FT!!!!
Nov 21, 2011, 1:27 am
#1049
Join Date: May 2004
Location: ORD
Programs: UA 1P, AA Gold, SPG Plat
Posts: 130
I was on a LAX->SYD flight on Friday night that got diverted to Honolulu due to a faulty radar system. We landed in HNL around 3am local time. Given crew rest requirements, we were not able to leave again until ~11:30pm. Everyone was provided a hotel room, meal and taxi vouchers, and an option of one of the following:
a) 30,000 miles
b) $600 United voucher
c) 20% off any ticket
a) 30,000 miles
b) $600 United voucher
c) 20% off any ticket
Nov 21, 2011, 1:57 am
#1050
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
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