Why were you compensated and what did you get - 2011 Edition [Compensation] (Merged).
Dec 20, 2011, 6:46 pm
#1111
Join Date: Nov 2010
Location: NYC
Programs: AA EXP, Hilton GLD, Marriott Plat, NEXUS/GE
Posts: 2,872
Agreed. I've had some issues this year and I've been decently compensated by PMUA when I've actually brought them to their attention. I'd much rather have that than nadda.
Dec 20, 2011, 6:52 pm
#1112
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
Dec 21, 2011, 1:12 am
#1113
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
Skykit comp for non-reclining F seat on domestic short-haul mainline flight. Choice of:
$100 ecert
7000 Miles
10% ecert
$100 ecert
7000 Miles
10% ecert
Dec 21, 2011, 2:11 am
#1114
Join Date: Mar 2006
Location: New England
Programs: UA Plat, Marriott Gold
Posts: 519
Dec 21, 2011, 2:18 am
#1115
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
Maybe it's a privilege, maybe it's because the woman/guy behind the counter knows me, but they always just say, "Give me what you've got!" I never thought twice about it. Anyway, I give them however many certs it takes. Since I never get them in larger denominations than $100, and I don't use them on < $100 flights, it always takes multiples.
Dec 21, 2011, 3:42 pm
#1116
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
as I rec'd the same thing (and my flight was a SFO-BOS!)
Dec 21, 2011, 6:53 pm
#1117
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Inconsistency w/o a doubt. I emailed about a similar seat issue and received just an apology. I wonder if it's simply about whoever answers the email at 1KVoice vs. a standard compensation tier.
In general, is there a FT-preferred method to go about informing UA about any in-flight or ground issues where one might desire compensation? 1K Voice, the form online, or calling?
In general, is there a FT-preferred method to go about informing UA about any in-flight or ground issues where one might desire compensation? 1K Voice, the form online, or calling?
Dec 21, 2011, 7:38 pm
#1118
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,108
Second best IME would be a short and to-the-point note (preferably with a suggestion for how they could improve and not just a complaint) to 1K Voice.
The online form is useless without a skykit serial # or the crew or ops having flagged the flight for compensation.
Dec 21, 2011, 8:10 pm
#1119
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Best is to get a skykit from the FA or purser.
Second best IME would be a short and to-the-point note (preferably with a suggestion for how they could improve and not just a complaint) to 1K Voice.
The online form is useless without a skykit serial # or the crew or ops having flagged the flight for compensation.
Second best IME would be a short and to-the-point note (preferably with a suggestion for how they could improve and not just a complaint) to 1K Voice.
The online form is useless without a skykit serial # or the crew or ops having flagged the flight for compensation.
Dec 21, 2011, 9:24 pm
#1120
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Best is to get a skykit from the FA or purser.
Second best IME would be a short and to-the-point note (preferably with a suggestion for how they could improve and not just a complaint) to 1K Voice.
The online form is useless without a skykit serial # or the crew or ops having flagged the flight for compensation.
Second best IME would be a short and to-the-point note (preferably with a suggestion for how they could improve and not just a complaint) to 1K Voice.
The online form is useless without a skykit serial # or the crew or ops having flagged the flight for compensation.
and ask away (and you don't have to ask the Purser as you can inform any of the F/a's of your issue and ask them for a customer appreciation form)
Last edited by goalie; Dec 22, 2011 at 12:22 pm Reason: spelling
Dec 22, 2011, 3:50 am
#1121
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
Exactly. I use discretion when I inform the FA's (i.e., I don't inform them of dirty seats, etc.,) but when the FA came around to take my drink orders, I let him know my seat wasn't reclining. He came by as we were landing and gave me a skykit.
Dec 23, 2011, 12:59 am
#1122
Join Date: Apr 2009
Location: TXL/CLE
Programs: UA Premier Gold, BA EC Gold, TK Elite, KL Silver
Posts: 134
Got a message from UA Customer Service after about 3 weeks (...), apologizing for a 18 hour delay due to rebooking to the next day on Nov27/28, flying PIT-IAD-FRA originally and eventually PIT-ORD-FRA. They said I will receive a certificate via mail without saying anything about the amount. Nevertheless, I appreciate it!
Dec 23, 2011, 11:51 pm
#1123
Join Date: Nov 2007
Location: Chicago
Programs: UA GS 1MM, CM PP
Posts: 689
4.5-hr delay (mechanical) on PEK-SFO
Compensation forms offered onboard prior to takeoff and in an email received during flight.
GS, Z-fare offering:
$250 domestic voucher, or
10,000 miles, or
10% off systemwide
Then missing my connecting 3.5-hr domestic flight, I was booked on a later flight with a downgrade to coach (due to no F availability), arriving 4 hours later than my planned itinerary. 9,000 miles appeared in my account the following day.
Keeping in mind that I was travelling on paid A-fare for the domestic portion, due to the international business class itinerary, I thought the downgrade would be worth more. 9K miles seems a little low to me. Any thoughts or comparisons?
Compensation forms offered onboard prior to takeoff and in an email received during flight.
GS, Z-fare offering:
$250 domestic voucher, or
10,000 miles, or
10% off systemwide
Then missing my connecting 3.5-hr domestic flight, I was booked on a later flight with a downgrade to coach (due to no F availability), arriving 4 hours later than my planned itinerary. 9,000 miles appeared in my account the following day.
Keeping in mind that I was travelling on paid A-fare for the domestic portion, due to the international business class itinerary, I thought the downgrade would be worth more. 9K miles seems a little low to me. Any thoughts or comparisons?
Dec 25, 2011, 8:10 pm
#1124
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,600
Skykit for broken audio jack on a recent flight.
as a 1K,
$200
$10 system-wide
9K miles
Took the $200 ^
as a 1K,
$200
$10 system-wide
9K miles
Took the $200 ^
Dec 25, 2011, 8:37 pm
#1125
Join Date: May 2007
Location: WAS
Programs: UA GS, AA EXP, WN A+, Hyatt Glob, Marriott Tit, Hertz PC
Posts: 1,123
Seriously? I feel like I run into that issue 15% of my flights. I was on a CO flight where the movie crapped out the last 30 minutes. Nothing. I was delayed 2 hours because of a mechanical issue. Nothing. I need to start complaining...