Why were you compensated and what did you get - 2011 Edition [Compensation] (Merged).
Feb 17, 2011, 7:21 am
#211
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,984
As this thread has mentioned many, many times before, compensation goes by status. As you do not have status with UA, the computer is providing you with the correct compensation. If you feel as though you should have received more, feel free to contact UA customer relations, and state your case.
Feb 17, 2011, 7:56 am
#212
In memoriam
Join Date: Aug 1999
Location: Danville, CA
Programs: AA EXP - UA *G MM - HH Diamond - Hertz PC
Posts: 3,242
As this thread has mentioned many, many times before, compensation goes by status. As you do not have status with UA, the computer is providing you with the correct compensation. If you feel as though you should have received more, feel free to contact UA customer relations, and state your case.
Yes, but a $7k full-fare Business Class ticket deserves more than $50 no matter what status. Im CO Platinum (I know that means nothing to UA yet), but there should be a place to enter ticket number/class of service unless UA doesnt care about earning new customer, full-fare business. If that's the case, then compensate based solely on status all you want UA.
Oh, wait, if they'd based it on CO compensation standards all you would have gotten was a note saying thank you for writing to us.
Feb 17, 2011, 9:01 am
#213
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
I think it is actually a good thing that UA customer service could not tell exactly how many ecert we have in our MP account.
Ecert is money one can spend on UA ticketing. If one doesn't care to keep track of it, no one else could help. Sorry!
Ecert is money one can spend on UA ticketing. If one doesn't care to keep track of it, no one else could help. Sorry!
As I'd mentioned somewhere earlier, I phoned UA and got tossed around, disconnected, and generally got no help whatsoever with what I thought was a simple question- what was the expiration date on one of my e-certs.
I wrote [email protected] and, 14 days later, get a reply. First sorta chastising me for writing customersolutions instead of the proper 1P address (um, guys, I still don't have my 1P card...) and then telling me sorry, I only had one e-cert showing. As a token of their appreciation they gave me a $50 e-cert.
Sigh. I *do* have a second (I guess now a third!) e-cert, which I finally located info for, so they didn't even have that much correct. This time I walked the talk and immediately did what I suggest everyone here does. In your cellphone, under your United entry, there's likely a place for noted. That's where I put my e-cert number and expiration date. Keeps it handy in a place I can easily find.
I wrote [email protected] and, 14 days later, get a reply. First sorta chastising me for writing customersolutions instead of the proper 1P address (um, guys, I still don't have my 1P card...) and then telling me sorry, I only had one e-cert showing. As a token of their appreciation they gave me a $50 e-cert.
Sigh. I *do* have a second (I guess now a third!) e-cert, which I finally located info for, so they didn't even have that much correct. This time I walked the talk and immediately did what I suggest everyone here does. In your cellphone, under your United entry, there's likely a place for noted. That's where I put my e-cert number and expiration date. Keeps it handy in a place I can easily find.
Feb 17, 2011, 11:51 am
#214
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
As a lowly 2P, I probably wouldn't have made a post that's all-about-me. But now that I'm a combination of former Bold 1K and present Humble 1P, forgive me for being a bit confused.
Feb 17, 2011, 12:05 pm
#215
Join Date: May 2001
Location: Since the BoSox and ChiSox won it, now it is the Cubs turn to take the Series. Go Cubs Go!
Posts: 3,685
@Mike, there should be a link to click for viewing the terms and conditons of the Ecert, and you might then be able to see the expiration date on this page. Otherwise, I would try calling 1P web support an asking them whether they can research this for you.
Feb 17, 2011, 5:38 pm
#216
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
Flying UA619 DCA-ORD on Thursday, the Purser accidentally spilled a glass of Coke Zero on me as he leaned across to the lady beside me. He was very apologetic. Gave me a towel/cloth to dry myself off and wipe the seat. No biggie at all. Stuff happens. I forgot about it. Then about ten mins later, he comes back and gives me a card and apologizes again. It was 'customer appreciation' card with a reference number on it. I was very surprised! Went to the RCC at ORD, and logged onto the .bomb page and was offered three choices: 9000 MP miles, $200 e-cert or 10% E ticket worldwide. Way generous in my book!! I took the e-cert 
.
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Feb 17, 2011, 6:06 pm
#217
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
OK, my mind is admittedly a bit dull right now after just getting in from a couple of hours on my bicycle in cold rain and a bit of ice & snow. By choice. This was one morning where my wife is right to suggest that I'm nuts. Anyway, you'll have to elaborate on why you believe it's a good thing that UA can't tell us about our e-certs. For the customer, I don't see the downside. For UA, sure, it improves spoilage (unredeemed e-certs) which helps their bottom line. But what's in it for me?
As a lowly 2P, I probably wouldn't have made a post that's all-about-me. But now that I'm a combination of former Bold 1K and present Humble 1P, forgive me for being a bit confused.
As a lowly 2P, I probably wouldn't have made a post that's all-about-me. But now that I'm a combination of former Bold 1K and present Humble 1P, forgive me for being a bit confused.
In your case, they can only tell (themselves) that you only have 1 ecert (while you actually have two) so they gave you one more.
So, in my case, I am hoping that they could not tell (themselves) from my MP RECORD that I already have 10 outstanding ecert's in my account. Thus, they may be able to give me one more ecert when I call them to find out when my ecert will expire because I have not done a good job in keeping track of my ecert's. Hope I clarify my comment and sorry that I may have upset you.
Feb 17, 2011, 6:07 pm
#218
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
Don't suppose you were on UA 306 on Tuesday? Anyway, I was and was offered 15,000/$350/20% for the 6 hour delay. Took the $350. I did get an email, but they mentioned on the flight that you could just go to united.com\appreciation and put in your flight number and date.
Feb 17, 2011, 7:16 pm
#219
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,828
I am guessing customer service knows how many have been issued to you already and that is probaby more important when determining if they give you anymore than how many you have unused.
Feb 17, 2011, 8:30 pm
#220
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
For some of us, we are actually afraid that the CSR could tell (themselves) from our MP record how many ecert we currently have and thus will give us no more!
In your case, they can only tell (themselves) that you only have 1 ecert (while you actually have two) so they gave you one more.
So, in my case, I am hoping that they could not tell (themselves) from my MP RECORD that I already have 10 outstanding ecert's in my account. Thus, they may be able to give me one more ecert when I call them to find out when my ecert will expire because I have not done a good job in keeping track of my ecert's. Hope I clarify my comment and sorry that I may have upset you.
In your case, they can only tell (themselves) that you only have 1 ecert (while you actually have two) so they gave you one more.
So, in my case, I am hoping that they could not tell (themselves) from my MP RECORD that I already have 10 outstanding ecert's in my account. Thus, they may be able to give me one more ecert when I call them to find out when my ecert will expire because I have not done a good job in keeping track of my ecert's. Hope I clarify my comment and sorry that I may have upset you.
Not sure why you thought I was offended by anything, by the way. Very tough to offend me! You can try, but I doubt you'll succeed where others have failed.
Feb 17, 2011, 8:56 pm
#221
Join Date: Nov 2006
Location: DEN
Programs: UA 1K, Hyatt Diamond
Posts: 266
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)
I wasn't on that flight--it was an RJ700 that apparently "came down a little heavy on the nose gear"--I submitted at /appreciation this afternoon.
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)
I wasn't on that flight--it was an RJ700 that apparently "came down a little heavy on the nose gear"--I submitted at /appreciation this afternoon.
Originally Posted by Michilander
Don't suppose you were on UA 306 on Tuesday? Anyway, I was and was offered 15,000/$350/20% for the 6 hour delay. Took the $350. I did get an email, but they mentioned on the flight that you could just go to united.com\appreciation and put in your flight number and date.
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)
Originally Posted by Michilander
Don't suppose you were on UA 306 on Tuesday? Anyway, I was and was offered 15,000/$350/20% for the 6 hour delay. Took the $350. I did get an email, but they mentioned on the flight that you could just go to united.com\appreciation and put in your flight number and date.
Last edited by iluv2fly; Feb 18, 2011 at 2:04 am Reason: merge
Feb 17, 2011, 9:19 pm
#222
Join Date: Apr 2010
Location: NJ
Programs: UA MM, HH Gold, SPG LT Gold
Posts: 263
received $200 e-cert for 3 hours delay due to mechanical on Feb 7.
Feb 19, 2011, 7:59 pm
#223
Join Date: Dec 2004
Location: BUR/LAX
Programs: UA 1K/2MM, HHonors Diamond, IHG Diamond Elite
Posts: 2,505
I was on UA 6643 today BUR-SFO connecting to JFK. 15-20 minutes into the flight, the plane(RJ-200) made a rapid descent and then the Captain made an announcement that we were losing cabin pressure and would have to return to BUR. The flight ended up being cancelled. I had to take a taxi to LAX ($97) to get on a flight to JFK. I received an email while I was still in the air offering 10k miles, 250 e-cert, or 20% off systemwide. I took the 20% offer.
Feb 20, 2011, 3:00 am
#224
Join Date: Apr 2002
Location: The sky is my home
Programs: Concorde Mach 2 -UAMM- First to Fly A380/B787/B747-8i/FlyingHonu
Posts: 3,029
Got two sky kits for various disturbances on my last trip. I chose the 7,000 Miles each time.
How long do the Miles take to post on our Mileage Less acounts? I had them put in 7 days back.
Still waiting.
How long do the Miles take to post on our Mileage Less acounts? I had them put in 7 days back.
Still waiting.
Feb 20, 2011, 5:11 am
#225
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,498
My last three took precisely 14 days to post, almost to the hour.
Bruce
Bruce