Why were you compensated and what did you get - 2011 Edition [Compensation] (Merged).
Feb 11, 2011, 2:41 am
#151
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
I thought the appreciation form online offered immediate compensation...when does the site offer it right away and when does it say to wait to hear back from UA? What is the trigger for each?
Feb 11, 2011, 7:30 am
#152
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
If you don't enter a serial number from the form, it usually will delay the processing.
Feb 11, 2011, 7:41 am
#153
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,498
I entered the serial numbers from my recent appreciation cards, and it still took precisely 14 days to get the miles that I selected. Maybe if I had selected another option, it would have processed more quickly.
Bruce
Bruce
Feb 11, 2011, 7:50 am
#154
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
14-day sounds about right for mileage postings; didn't know SkyTeam777 was waiting to hear back from UA for mileage posting. I probably misread SkyTeam777's post.
Feb 11, 2011, 11:09 am
#155
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
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Im not, Im actually hoping UA will offer me an e-cert, but havent had a chance to go to the site and enter the info yet. I do have the serial number (but I have a feeling that depends on whether or not the agent entered the info for that serial number, right?)
Feb 11, 2011, 11:37 am
#156
Join Date: Nov 2006
Location: Chicago
Posts: 887
Significant Other was offered a $75 E-Cert for not having loaded her vegetarian meal. She is a general member, was flying using an upgrade ORD-LGA. She filled out the online comment form (Not through /appreciation). Response time was 10 days.
$75 is like peanuts, but hey its a good gesture on UA's part.
$75 is like peanuts, but hey its a good gesture on UA's part.
Feb 11, 2011, 11:50 am
#157
Join Date: Jun 2007
Programs: United 1K
Posts: 127
$800 quick compensation
Two weeks ago, on a Sunday, flying ORD-SFO, volunteered off first flight, which was way overbooked. Agent put me on flight leaving in two hours. Arrived at that gate, new agent immediately told me the original agent mistakenly took seats she shouldn't have - creating an overbooked situation on my new flight. Offered to volunteer again, was third person to volunteer, took another $400, and was put on a 777 2 hours later. $800 for 4 hours. Not bad...
Feb 11, 2011, 12:24 pm
#158
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
Did you entered the serial number and it said to wait and they will get back to you for compensation options?
Feb 11, 2011, 12:34 pm
#159
Join Date: Dec 2005
Location: near Sacramento, CA
Programs: UA No staus, HHonors Gold, SPG none, Hyatt-none
Posts: 151
about 3 weeks ago, LAX-LHR, seat would not recline, received customer appreciation form, opted for $150 e-certificate.
Feb 11, 2011, 9:01 pm
#160
Join Date: Jun 2003
Location: Seattle WA
Programs: AS 100K, Marriott LT Platinum
Posts: 1,828
Interesting. As a 1K on a flight of similar length I was offered 9k miles/10% off cert/$200 off cert for an NC seat with inop seat controls
I was a little miffed given that reading light and broken tray table folks get almost as much... interesting to see status at play
I've always wondered if there are mutiple pads the SkyKits come from (say, a "minor" pad for smaller disservices and a "major" pad where the latters' serial #s generate more generous outcomes...) Or is there just one pad?
I was a little miffed given that reading light and broken tray table folks get almost as much... interesting to see status at play
I've always wondered if there are mutiple pads the SkyKits come from (say, a "minor" pad for smaller disservices and a "major" pad where the latters' serial #s generate more generous outcomes...) Or is there just one pad?
Feb 12, 2011, 7:46 am
#161
In memoriam
Join Date: Aug 1999
Location: Danville, CA
Programs: AA EXP - UA *G MM - HH Diamond - Hertz PC
Posts: 3,242
UA 6, p.s. flight, audio visual inop. While in flight on Gogo received an e-mail with a link to the customer appreciation site.
The site accepted the data from the first two screens, but wouldn't take me to the next page to select compensation. The next day an e-mail came in with a $250 certificate, noting the site had denied me access to select compensation.
I'm not sure if I got compensation for not having A/V on the flight, or for not being able to choose the compensation for not having A/V on the flight.
Either way it was appreciated.
The site accepted the data from the first two screens, but wouldn't take me to the next page to select compensation. The next day an e-mail came in with a $250 certificate, noting the site had denied me access to select compensation.
I'm not sure if I got compensation for not having A/V on the flight, or for not being able to choose the compensation for not having A/V on the flight.
Either way it was appreciated.
Last edited by danville 1K; Feb 13, 2011 at 10:56 am Reason: Typo
Feb 12, 2011, 9:41 pm
#162
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
Has anyone else looked closely at the T&Cs of e-certs now? I got a skykit today on my p.s. flight (12) SFO-JFK due to inop power port. Thankfully there were only 8 of us in C and a whopping 30 total on the aircraft so I was able to hop to another seat. FA was so sweet and proactively gave me a skykit and bottle of wine for the original error.
Just went to the appreciation site and saw that if the $150 e-cert is chosen (note: another example to add to the pile about how compensation has dropped across all elite levels) it now says in bold that reservation must be ticketed AND traveled by 2/12/2012. I clearly remember T&Cs stating that e-cert just had to be ticketed within one year...not traveled.
Just went to the appreciation site and saw that if the $150 e-cert is chosen (note: another example to add to the pile about how compensation has dropped across all elite levels) it now says in bold that reservation must be ticketed AND traveled by 2/12/2012. I clearly remember T&Cs stating that e-cert just had to be ticketed within one year...not traveled.
Last edited by weirdlyndon; Feb 12, 2011 at 9:49 pm Reason: add picture
Feb 12, 2011, 9:48 pm
#163
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
Feb 12, 2011, 9:50 pm
#164
Join Date: Jul 2009
Location: SFO
Programs: AA Plat, IHG Plat, HH Diamond, Hyatt Plat, Hertz Gold
Posts: 1,933
Feb 12, 2011, 10:28 pm
#165
Join Date: Jul 2010
Location: based out of LAX
Programs: UA 1K, AA Platinum, Hilton HHonors Diamond, National Executive, Starwood Gold
Posts: 701
Got 30,000 bonus miles for being delayed 23 hours on a LAX-SYD leg due to MX. Ticket was in C. We were stuck on the plane until 130am and then told to come back the next night at 9:30pm.